Identifix Reviews

Updated Apr 11, 2021

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2.5
24%
Recommend to a Friend
24%
Approve of CEO
Identifix Managing Director Mark Theriot  (no image)
Mark Theriot
18 Ratings
Pros
  • "Great people doing great work helping great customers(in 6 reviews)

  • "Great Staff Great Product that works(in 5 reviews)

  • Cons
  • "turnover rate(in 3 reviews)

  • "parent company(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      Account Executive

      Jan 4, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work at

      Cons

      None at all I can think of

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      3 people found this review helpful
    2. 2.0
      Former Employee, less than 1 year

      Corporate Restructuring and Consolidation

      Apr 11, 2021 - Customer Service Representative in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent pay Decent benefits Fully remote work Great work schedule

      Cons

      Went from family style feel to fully corporate call center Micro managed Toxic work environment to BIPOC and/or lgbtq + folks. Was laid off due to review title. Lots of long time employee (10+ years) and executive level turnover in a 6-9 month span. Ship is sinking

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    3. 4.0
      Former Employee, less than 1 year

      Making the world better

      Mar 8, 2021 - Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hardworking teams dedicated to helping customers, and their customers.

      Cons

      Oversight from remote management can drag things down.

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    4. 1.0
      Former Employee, more than 3 years

      Run Away

      Jan 6, 2021 - Sales Representative in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the best products on the market

      Cons

      Unqualified, Unfair, unprofessional management with no concern for customers

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    5. 1.0
      Former Employee, more than 3 years

      Low pay

      Dec 2, 2020 - Janitor in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None the is no positive things to say

      Cons

      No pay raises or increases

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    6. 3.0
      Former Employee, more than 1 year

      Field Sales

      May 11, 2020 - Territory Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility in work day Company vehicle Good benefits

      Cons

      Company culture Sales teams work against each other instead of as 1 team

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    7. 1.0
      Current Employee, less than 1 year

      Stay Away

      Mar 9, 2020 - Sales Associate in Westlake, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Gym membership and the employee snacks

      Cons

      The job is mostly cold calling but the problem is the database is completely messed up. You can make 20 calls without even connecting Some accounts haven’t been called in years while others are called a day or two before Even after the layoff reps are quitting daily Call in leads are given to “helpers” to the young inexperienced managers Fighting among Salesforce is commonplace Bathroom situation is ridiculous

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    8. 2.0
      Former Employee, more than 1 year

      Culture is snacks

      Jul 10, 2019 - Account Executive in Irving, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you work hard you can make a lot of money. It's pretty easy if you learn how to sell the product to this demographic... But at the same time the clients are not fun to work with. I had a great mentor and leader, probably my only reason for staying so long. The guy was seriously the best.

      Cons

      Keep to yourself, they don't like people who do not conform 100%. If you have an idea, keep it to yourself because someone will tell you it isn't good, then use it and take the credit. Management is rough, there's no protecting your opportunities. Best advice is work here a year and leave the cancellation policy makes it so you can't earn any money because the contracts don't mean anything to IDX.

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      3 people found this review helpful

      Identifix Response

      Solera

      We greatly appreciate you taking the time to leave us a review and share your feedback. We have shared your thoughts with our team.

    9. 3.0
      Current Employee, less than 1 year

      False promises and free food

      Apr 4, 2019 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food and catered lunches Good base salary Free coffee Mostly nice employees Leadership mostly fair

      Cons

      Lots of micro managing Continued false promises that never come to fruition Leads are bad quality Management forces people to harass customers, making way to high of call volume so that customers feel harassed, angry and lose the business (the the ae is blamed) Unrealistically high sales quotas No perception of work/life balance (you are shamed if you "only" work 8 hours in a day) Cancellation policy is keeping people from reaching the high quota No training in how to make sales, they just expect them to appear out if thin air

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      2 people found this review helpful

      Identifix Response

      Solera

      Thank you for taking the time to leave us a review. We appreciate your feedback!

    10. 1.0
      Former Employee, more than 3 years

      Boiler room

      Aug 11, 2019 - Account Representative in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can make good money if you're "in" with the bosses

      Cons

      Great product, unfortunately it has been devalued with discounts, high pressure sales and bombardment of would be customers with sales calls from a multitude of salespeople..."somebody just called me yesterday". flagrant favoritism from management which allows a few to make some money and the rest to starve. No appreciation for the customer after the sale is closed.

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      Identifix Response

      Solera

      Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to share your review with our team.

    Viewing 1 - 10 of 58 Reviews

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