Illuminate Education CX Team Reviews | Glassdoor

Create your profile to get personalized information

Illuminate Education CX Team Reviews

Updated Aug 29, 2019

To filter reviews, or .

1.5
StarStarStarStarStar
0%
Recommend to a Friend
0%
Approve of CEO
Illuminate Education CEO Christine Willig (no image)
Christine Willig
2 Ratings
  1. Helpful (34)

    "Senior Leadership Running Company Into Ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CX Team in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Illuminate Education full-time for more than 5 years

    Pros

    The people are the secret sauce of Illuminate. This company, especially the customer facing teams, are educators at heart and will go above and beyond for educators every single time. We have great tools and great people. They're also fun to be around and don't take themselves too seriously. This company has a heart and has the potential to make a major impact on student outcomes.

    Cons

    New CEO has poor leadership skills and does not appear to understand the SAAS business. Senior leadership continues to grow while benefits and client facing employees' positions are eliminated to "cut costs." Recent layoffs have resulted in the immediate dismissal of key, long time employees who were integral to the success of the organization. This is a business and reductions are a necessary part of business... sometimes but the way that the reductions were handled by the leadership team was dismissive of the employees and educators that we serve. Senior leadership team has neglected to rally the new organization around a common company culture or values which is one of the reasons morale is currently so low. It seems as if they see culture and values as compliance rather than the rock from which the organization must be built. It's time to replace the C-Suite and get Illuminate back on track to fulfill its promise to educators.

    Show More

    Advice to Management

    Happy employees = happy clients = increased revenue.

    Illuminate Education2019-06-20
  2. Helpful (16)

    "Mega merger has not gone well-company being driven into ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CX Team 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Illuminate Education full-time for more than 5 years

    Pros

    Some good people left to do the work that used to be shared.

    Cons

    Leadership sorely lacking. Layoffs every 6 months. Top down. No collaboration. Culture of fear. No real mission.

    Illuminate Education2019-08-29
Found 2 reviews