Impac Mortgage Reviews | Glassdoor

Impac Mortgage Reviews

Updated July 4, 2017
38 reviews

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2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Impac Mortgage Chairman and CEO, Impac Mortgage Holdings, Impac Funding, and Impac Warehouse Lending Group Joseph R. Tomkinson
Joseph R. Tomkinson
20 Ratings

38 Employee Reviews

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  1. "Grateful - love the culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AE Wholesal in Irvine, CA
    Current Employee - AE Wholesal in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Impac Mortgage full-time (More than a year)

    Pros

    Management is truly supportive. I came from an environment where employees were micro-managed and treated like children. At Impac, management supports and encourages you. Live the people I work for and the culture created.

    Cons

    Loans can be difficult to get through due to the nature of the product but this is a work in progress. We are on the right path.

    Advice to Management

    Keep pushing for greater broker experience. Let's lead the way in service.


  2. "Full Time Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Impac Mortgage full-time (Less than a year)

    Pros

    A professional & relaxed workplace
    They invest in their staff, especially though training
    Great compensation
    Good Benefits
    A great chance to develop professionally & personally
    The staff are friendly and the office can be fun
    Café on site

    Cons

    I feel that we have on occasion not given the best customer service and this is something we need to address.

    Some managers do not have the respect of their staff, lets try and show why the managers have earned their position.

    Advice to Management

    More customer service training!
    Develop a culture of excellence. where the staff want to be the best!

  3. Helpful (1)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, if you are stupid, Work here, it's a great fit!

    Cons

    Manager is a racist who will tell you he has lots of management experience, which he lies about. If you are white you will not be liked here. There is a reason no one in IT in a non management role hasn't been there very long. Everyone quits or gets fired bc it's the most hostel toxic work environment I have ever seen.

    Advice to Management

    Fire everyone in IT management


  4. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redondo Beach, CA
    Former Employee - Anonymous Employee in Redondo Beach, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Impac Mortgage (More than a year)

    Pros

    This is a great and steady company. Great work/life balance.

    Cons

    I do not have any cons for this company at all.


  5. "Software Tester"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software QA Analyst in Orange, CA
    Current Employee - Software QA Analyst in Orange, CA
    Recommends
    Approves of CEO

    I have been working at Impac Mortgage full-time (More than a year)

    Pros

    Friendly work environtment, good manager, team support each other.

    Cons

    Nothing cons at this time yet


  6. "Trailing Document Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Specialist/Loan Review Clerk in Buena Park, CA
    Former Employee - Document Specialist/Loan Review Clerk in Buena Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Impac Mortgage (Less than a year)

    Pros

    Great Benefits - great pay with lots of Overtime work

    Cons

    Company bought Cash Call and laid off some people


  7. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Irvine, CA
    Former Employee - Team Lead in Irvine, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good benefits and most of the people are good to work with

    Cons

    Some managers are good, some are sexist and do not treat women and men equally

  8. "Legal assistant administrative executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Irvine, CA
    Former Employee - Executive Assistant in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Impac Mortgage (More than a year)

    Pros

    Cafe downstairs, benefits, Equinox, health insurance parking on site

    Cons

    No training, let people go left and right, high turnover

    Advice to Management

    Train people if u expect them to excel


  9. Helpful (1)

    "Senior Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Irvine, CA
    Former Employee - Underwriter in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefit and paid training, pay, discounts, parking, nice office cafeteria, good co worker, new system

    Cons

    Fast turn around, layoffs, poor training, stressful, minimal support

    Advice to Management

    Be nice and play nice. Be honest to your employees and hear them out.


  10. Helpful (3)

    "Retail Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good company culture. Friendly employees

    Cons

    Senior management is out of touch and some are downright mean and disrespectful. Middle management is afraid to make changes and fire employees that threaten their experience. Many just manage to put band aids on broken bones.

    Advice to Management

    Listen to your teams and be open to constructive suggestions. The front lines know what problems exist but middle management is afraid to champion the cause. Listening is only half the problem. Management fails to execute when things are brought to light. Some are dinosaurs that really don't want to upset the apple cart.


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