Impac Mortgage Reviews | Glassdoor

Impac Mortgage Reviews

Updated June 12, 2017
37 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Impac Mortgage Chairman and CEO, Impac Mortgage Holdings, Impac Funding, and Impac Warehouse Lending Group Joseph R. Tomkinson
Joseph R. Tomkinson
19 Ratings

37 Employee Reviews

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  1. "Full Time Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Impac Mortgage full-time (Less than a year)

    Pros

    A professional & relaxed workplace
    They invest in their staff, especially though training
    Great compensation
    Good Benefits
    A great chance to develop professionally & personally
    The staff are friendly and the office can be fun
    Café on site

    Cons

    I feel that we have on occasion not given the best customer service and this is something we need to address.

    Some managers do not have the respect of their staff, lets try and show why the managers have earned their position.

    Advice to Management

    More customer service training!
    Develop a culture of excellence. where the staff want to be the best!


  2. "Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Impac Mortgage full-time

    Pros

    Do not have any positive

    Cons

    Micro Managed, Lack of communication , large turnover in employees, managers are rude


  3. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Positive Outlook

    I have been working at Impac Mortgage full-time (More than 3 years)

    Pros

    Highly competitive comp plan, outstanding benefits, accessible senior management, friendly employees, career growth opportunity, excellent training and sales support

    Cons

    Upgrades in technology needed and IT tickets often take too long. CRM system needs to be changed.


  4. "AE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Impac Mortgage full-time

    Pros

    They have been a survivor.

    Cons

    No leadership and lack of vision. They hire and fire departments with a couple months and blame the staff.

    Advice to Management

    I'm not sure it would matter.


  5. Helpful (1)

    "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, if you are stupid, Work here, it's a great fit!

    Cons

    Manager is a racist who will tell you he has lots of management experience, which he lies about. If you are white you will not be liked here. There is a reason no one in IT in a non management role hasn't been there very long. Everyone quits or gets fired bc it's the most hostel toxic work environment I have ever seen.

    Advice to Management

    Fire everyone in IT management


  6. "Good place"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good 401 k benefits and hourly

    Cons

    not enough opportunity to move up


  7. "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redondo Beach, CA
    Former Employee - Anonymous Employee in Redondo Beach, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Impac Mortgage (More than a year)

    Pros

    This is a great and steady company. Great work/life balance.

    Cons

    I do not have any cons for this company at all.


  8. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Impac Mortgage full-time

    Pros

    A lot of autonomy given to sales staff

    Cons

    Can be difficult to work remotely.

    Advice to Management

    Practice a little more patience with staff to foster a better work environment.


  9. "Software Tester"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software QA Analyst in Orange, CA
    Current Employee - Software QA Analyst in Orange, CA
    Recommends
    Approves of CEO

    I have been working at Impac Mortgage full-time (More than a year)

    Pros

    Friendly work environtment, good manager, team support each other.

    Cons

    Nothing cons at this time yet


  10. "Trailing Document Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Specialist/Loan Review Clerk in Buena Park, CA
    Former Employee - Document Specialist/Loan Review Clerk in Buena Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Impac Mortgage (Less than a year)

    Pros

    Great Benefits - great pay with lots of Overtime work

    Cons

    Company bought Cash Call and laid off some people


Showing 37 of 37 reviews
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