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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Nice people to work with" (in 9 reviews)
- "I also love coming into work because we have a great culture and I have some of the best coworkers in the world!" (in 8 reviews)
- "Flexible schedule and ability to work from home make Impact a good place to work." (in 8 reviews)
- "I have never had a female CEO and it is dramatically different in a positive way." (in 5 reviews)
- "Caring management and co workers" (in 5 reviews)
- "Pay is low and raises (if they happen) are minimal." (in 12 reviews)
- "poor salary, don't ever give raises for hourly workers despite inflation going through the roof and living in different geographic areas where standard of living varies." (in 9 reviews)
- "time staff there are no benefits." (in 3 reviews)
- "Multiple layoffs have been happening since 2019 and were not covid related." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of Impact Group and is not affected by filters.
- 2.0Aug 18, 2023Career CoachFormer Employee, more than 5 years
Flexibility, remote work, colleagues, Résumé team
I worked for 8 years and never got a raise. I asked what I needed todo to earn one and never got an answer from leadership team. They asked us to take on more tasks with very little recognition or compensation. No time off. I had 7 managers during that time and felt they were more task oriented than they were leaders. Company did not walk the talk
- 5.0May 4, 2023Vice PresidentCurrent Employee, more than 8 years
The entire team has done a nice job coming through Covid ready to advance and grow. Those were difficult years that set us back in some regards. But after some restructuring and regrouping and a bit of new strategy, things are looking strong.
There still may be a few yet to get fully on board with all that is new, but we're getting there.
- 3.0Feb 13, 2023Resume WriterFormer Employee, more than 3 years
+ Great writing team (for now) with knowledge and skill. Friendly and helpful, eager to share that talent and build people up. + A great way to learn resume writing, if you have general writing skill already. Get paid to learn the ins and outs. + The company does some pro-bono work with underserved populations to get people access to jobs. + Access to ATS-friendly templates that save you time and provide good structure for client information. + Trust. After training, leadership doesn't micromanage you or hem you in with restrictions. You're encouraged to do what makes sense for the client and use your best judgment, not adhere to style guides even when it doesn't make sense. + Flexible remote work environment with reliable tools to contact your colleagues.
- You get paid by the hour, not by the resume. If you get faster at completing projects, your compensation drops. - Management shuts down conversations about pay; they will not give you a voice. - I worked there for years and didn't get a single raise or cost of living increase, despite consistently high performance. I turned down a promotion because the new rate didn't even cover inflation from my start date. - Upper leadership had an unethical practice of encouraging employees to post glowing reviews or advertisements on the company's behalf.2Impact Group Response10mo
Thank you for your detailed feedback! You'll be happy to hear that we did just significantly increase resume writer compensation in response to current market conditions. Because we hire resume writers to join our team and be an ongoing contributor, it is actually illegal/against current labor laws to bring writers on as contractors and pay by project. We know some of our competitors do that anyway, but we prefer to follow labor laws and pay by the hour as that is what is both fair and ethical. Definitely Google FLSA (fair labor standards act) and classification of employee versus contractors to see why we pay how we pay. We know new technology can be frustrating and scary and appreciate your feedback as we continually try to deliver the best possible resume experience to our clients' employees. Like all companies, we do have blogs and other pieces that employees can share on their social media if they wish to share with their contacts what IMPACT Group is doing. And if they don't want to, they don't. It's a pretty simple practice that you'll find at any company...
- 5.0Mar 14, 2023CoachCurrent Employee, more than 5 yearsAtlanta, GA
hours, employees clients and flexibility
lots of internal changes at times make the work less efficient.
- 1.0Feb 16, 2023Certified Professional Resume WriterCurrent Employee, less than 1 yearSaint Louis, MO
Literally none. Unless you like living below the poverty line while management gets rich.
Impact HR pays their resume writers significantly BELOW industry standard. 86% below standard to be exact. And that’s before taxes are taken out of your pay. Any resume writer foolish enough to work here probably isn’t certified, which means their clients are paying for sub par services. A lose-lose situation for all except management, who are gouging both their clients and their team.1Impact Group Response10mo
Reading your review made me feel sad. Sad that you felt the need to lie about a company that I love and support and sad that you must be holding so much anger and despair you thought writing a scathing and false review would make you feel better. I hope you do feel better, truly, and find what you are looking for, which sounds like it is money, but maybe it is something more. I’ve never worked with a group of kinder and more compassionate individuals who are mission driven to truly make the world a better place and help people one at a time. Are you going to become ridiculously wealthy working at a mission driven company who strives to help people and make the world a better place? No you won’t, and none of us will, even the leaders you falsely allege are gouging and getting rich at the expense of employees and clients. But those of us who work here care about the mission and about people. We wake up every day feeling fulfilled and knowing we are making the world a better place. The people who are all about money won’t care about that, and that’s ok. Making a difference and caring isn’t for everyone. We’re so happy and grateful for the amazing group of employees who are inspired by our mission. Wishing you well in finding what you’re looking for! Oh and if you did a find a resume writing job paying 84-85% more, we’re happy for you. Although a quick Google search would show that average resume writer pay across the US $20.26 (ZipRecruiter), $18 (Salary.com) and $23.96 (Payscale). We know with the current outplacement boom, some companies are paying premium rates to hire writers for very short term projects or paying higher rates as contractors where the company doesn’t cover any of the payroll taxes for the employee. It’s easy to see those rates and feel dismayed, but unfortunately, it’s not an apples to apples comparison.
- 5.0Jan 19, 2023CoachCurrent Employee, more than 10 yearsNew York, NY
Many development and learning opportunities! Top Market Leader
They could offer a better pay scemeImpact Group Response10mo
Thank you for your feedback and for being a part of our team for so many years!
- 4.0Sep 14, 2022Career CoachCurrent Employee, more than 10 yearsSaint Louis, MO
Remote work. Meet lots of interesting people who you get to help through career and life transitions. Occasional special projects with other colleagues around the country are interesting.
I've NEVER had a raise. Even took a pay cut to move from contract to PT employee. No benefits.1
- 2.0Jan 26, 2022Anonymous EmployeeFormer Employee, more than 5 yearsSaint Louis, MO
- Very flexible with personal life - Depending on team, can be like family - Learn new things
Honestly, I cannot recommend this company. They consistently pay below benchmarks for what is provided. Low chance of raises, bonuses, or promotions. They are selling a product that is becoming obsolete in the internet world. The management lacks clear vision and there is a large blame culture in the upper ranks. Quality employees are becoming burnt out and frustrated as no real change happens, only symbolic changes. You wind up having them leave or tune out, meaning as a new employee, you will have a lot of either incompetent or unengaged coworkers. This job will likely be a dead end for you, unless you get out quickly.4
Impact Group Reviews FAQs
Impact Group has an overall rating of 4.0 out of 5, based on over 143 reviews left anonymously by employees. 75% of employees would recommend working at Impact Group to a friend and 65% have a positive outlook for the business. This rating has been stable over the past 12 months.
75% of Impact Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Impact Group 4.4 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.