Impaq International Reviews | Glassdoor

Impaq International Reviews

Updated March 5, 2019
55 reviews

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3.4
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Impaq International CEO Avi Benus
Avi Benus
13 Ratings

Employee Reviews

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Pros
Cons
  • "They have lost couple of projects bc they dont beleive investing in lower level staff" (in 2 reviews)

  • "No benefits, management needs to be improved" (in 2 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    Former Employee - Business Development Intern
    Former Employee - Business Development Intern

    I worked at Impaq International full-time (Less than a year)

    Pros

    Great company culture.
    Good work environment.

    Cons

    Internship was a bit limited in work opportunities


  2. "Good but constrained by division structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Analyst in Washington, DC
    Current Employee - Research Analyst in Washington, DC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Impaq International full-time (More than a year)

    Pros

    Good, smart, hardworking people. People care about their work, although maybe too much.

    Cons

    Unpaid overtime is a fact of working at IMPAQ. And while there is some room to move across policy divisions, it’s very difficult to be assigned to a project in another division (so choose wisely!).

    Advice to Management

    Change your division management strategy to encourage divisions to collaborate instead of compete for staff and projects.

  3. "It Is What You Make It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Analyst in Washington, DC
    Former Employee - Research Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Impaq International full-time (More than a year)

    Pros

    IMPAQ is growing a LOT. The company is hiring left and right and winning new work left and right, including some major health contracts. IMPAQ is quickly becoming a legitimate player in the health space.

    If you're a go-getter, it's a great first job. If you demonstrate competence and advocate for yourself, you can take on a LOT of responsibility on both projects and internal development. If you seek senior level champions for yourself, you can get very far and make real contributions to the firm.

    Culture is dependent on the office. Some offices have a very strong young contingent with regular social events and an outgoing, gregarious, collaborative vibe. Other offices are older and have a less vibrant culture and are more isolated.

    Excellent work-life balance. You can come in and leave when you want (within reason) if you're performing well. Work from home arrangements are easy. You can expect a simple 9-5 base, with a few more hours a day if you're pushing yourself or during busy times of the year.

    Cons

    Firm's growing and competing with better peers, but pay and benefits haven't caught up.

    If you're not willing to go after things and seek new responsibility, you will be relegated to boring tasks and will not advance.

    Corporate leadership is often a black hole, although they're trying to get better. You'll interact with senior research staff regularly, but executives are pretty invisible.

    For more senior folks, be careful. The firm has a bad habit of telling people whatever they want to hear to get a strategic hire on board, and sometimes responsibilities are totally different than advertised. This has caused some turnover issues at that level.

    Advice to Management

    Improve your benefits and pay if you want to compete with your new peers for quality talent.

    Improve communication at the executive level and solicit research staff input on a decision every once in a while. Doesn't mean you have to take the advice, but learning about huge changes to the company for the first time in a press release is a terrible look for employees who want to feel like they have a stake in the company and where it's going.


  4. "Great people, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Impaq International full-time

    Pros

    Great co-workers and good location.

    Cons

    Upper management is toxic and benefits need to be improved.


  5. Helpful (3)

    "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Impaq International full-time (More than 3 years)

    Pros

    - room to grow (if you know who to talk to)
    - because IMPAQ is out to make every dollar there is, they will put junior staff on tasks they are completely unqualified for, but, it's a great opportunity to learn
    - amazing co-workers. people are smart and hardworking.
    - research with a social impact mission

    Cons

    - family run company results in amateurs/family friends in management.
    - I was not paid the same as my male counterparts.
    - like i mentioned, out to get every dollar in gov't contracting so it results in unethical choices (including staffing junior personnel, low quality research, strategic charging of time)
    - you will be staffed on at least 5 project at a time and 2 proposals during the summertime. Because IMPAQ works on billable hours (this is its own can of worms omg), you will work incredible hours of over time.
    - personal development will happen during your own time, always off the clock
    - innovation is not encouraged (unless it's to overbill hours to a client!)

    Advice to Management

    stop inhibiting innovation, stop trying to get every $ in the fed. gov't space and DIVERSIFY, build the bridge between upper and lower level management, and make sure your junior staff has room to grow because most of them end of leaving and you're losing amazing talents. you cannot keep using the same stodgy methods from the 1980s.

    Impaq International Response

    Jan 29, 2019 – CEO

    Thank you for your review. We strive to make a positive impact in the world, and treat our staff with respect, fairness, and to provide opportunities for professional and personal growth. We are very... More


  6. Helpful (2)

    "Toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are great, hardworking and friendly people, especially at the mid and junior levels.

    Cons

    There are a lot of unqualified people at the very senior levels. They lack expertise in the areas they lead and were promoted by virtue of being there since the begging or being family friends. There are too many of them (a lot of expensive top people nobody knows what they do or what they lead, all pretending to do capture but with no knowledge of the client). Winning rates are low because it's the blind leading the blind. Some people at the management level are real bullies. There's a culture of backstabbing especially from senior to junior. People get thrown under the bus a lot especially those actually doing the work. No wonder there is a very high turnover rate from mid level people. People bond over how bad management is or how best to avoid the toxic ones.

    Advice to Management

    Train principals, managers and VPs not to be jerks or fire them. Allow them to be reviewed by the people they supervise.


  7. Helpful (2)

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Impaq International full-time

    Pros

    The environment, culture, work ethic, area of work and the researchers who work there are top notch. It’s a highly engaged and engaging environment. I worked there for over 10 years and loved most of my experiences there.

    Cons

    Office politics. Certain senior leadership not leaders at all and should’ve been re-evaluated or retrained.

  8. Helpful (2)

    "Time wasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate
    Current Employee - Research Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Impaq International full-time (More than a year)

    Pros

    The unstimulating work and low expectations provide you with the bandwidth to expand your knowledge base by either taking up an additional hobby or by completing academic work.

    Cons

    The only time you are stimulated is when you have to highlight all of your accomplishments in front of management at every available opportunity and/or when you are actively plotting to back stab colleagues.
    Another downside is the half-truths that are shared during the interview process. Your professional memberships are not covered, even though it's listed as a bullet on the list of benefits provided to all staff, unless you are presenting at that association's upcoming conference. Also, if you are remote there is no cell phone reimbursement provided for anyone below the managing director level (unless you were grand fathered in).
    Additionally, while bonuses CAN be provided to all staff, they largely are reserved for Managing Directors and up, along with those staff who "exceed expectations" overall on their annual review, which is highly unlikely to occur (approx. 5 of the 300 staff achieved that rating on the last annual review cycle). For higher level staff they see less of an annual raise (because they instead receive a bonus) but the rest of the staff receive a COLA adjustment (3-4% increase), if they meet or exceed expectations on their annual review. Regardless of your performance for the year, IMPAQ will increase the rate they bill the client by approx. 3% for your work on a contract year over year.

    Advice to Management

    Tap into resources that can provide effective people management and leadership skills so this area of the firm can be improved. You cannot establish a consistently successful firm of policy SMEs and expand your healthcare contracting footprint by having a group of project managers and capture specialists on staff who not only don't understand how policies work but also have no interest in learning. This advice is applicable all the way up to managing directors and vice presidents on down to analysts.

    Impaq International Response

    Jan 22, 2019 – CEO

    IMPAQ performs important work that helps the most vulnerable people in our nation, communities, and developing countries become healthier and better nourished, employed, and educated. If any employee... More


  9. Helpful (1)

    "Bilingual telephone interviewer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Impaq International full-time

    Pros

    Flexible hours, easy task, friendly environment

    Cons

    No benefits, management needs to be improved


  10. "Research Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Analyst in Washington, DC
    Current Employee - Research Analyst in Washington, DC

    I have been working at Impaq International full-time (Less than a year)

    Pros

    Company that gives you room to grow and really carve out a niche for yourself based on your interests.

    Cons

    A lot of virtual communication, so it can be difficult to gauge the satisfaction of your work among your supervisors and project directors.