Impark Reviews in Canada | Glassdoor

Impark Canada Reviews

Updated September 21, 2017
41 reviews

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Canada

2.9
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Ty Stafford
1 Rating

41 Employee Reviews

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Pros
  • downtown location, 9-5 job , friendly co workers (in 4 reviews)

  • Good benefits for full-time employees, including an Impark VIP Parking Pass (in 6 reviews)

Cons
  • No common sense in IT leadership, no process, no respect for professional advice (in 4 reviews)

  • disorganized, mismanaged,high turn over rate,no room for advancement (in 4 reviews)

More Pros and Cons

  1. "ok company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    location is very good 2 mins away from a sky train station
    the people you work with are nice

    Cons

    management doesn't really listen to employee concerns
    for the pay the work you do is a lot
    call stats are quite high
    the job is stressful, there is a high employee turnover
    there isnt a lot of room for growth


  2. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Vancouver, BC (Canada)
    Former Employee - Supervisor in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    The company is expanding rapidly

    Cons

    the size got bigger, but the system and people inside are still old.

    Advice to Management

    need to change the middle class management

  3. "Valet @ meridian valet branch of Impark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet in Vancouver, BC (Canada)
    Former Employee - Valet in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    Opportunity to drive a nice cars.

    Cons

    Cons are wage and dummy work, because you just park a cars, which gets boring after 2 days.

    Advice to Management

    increase the wage


  4. Helpful (1)

    "Worst Company Ever"

    StarStarStarStarStar
    Former Employee - Supervisor in Vancouver, BC (Canada)
    Former Employee - Supervisor in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    No Pros to working for or at impark

    Cons

    liars
    hierarchy in company
    if you haven't worked here for a long period of time your treated like trash
    you are forced to participate in events to "create positive energy" or written up if you have not participated
    awful management, trash talk employees in their "leadership meetings"
    fire people based off of false accusations as they "believe" they are true, no justice, no real "investigation", just who ever they feel like they wish to believe
    fraternization within company - managers with CSRS causing conflict of interest
    if you don't make your call stats you get fired
    if you don't pass their "test" your fired
    if you don't live up to impark standards your fired
    if you don't pass your QA's your fired
    employees are targeted, treated poorly, and unfair
    HR is not fair to all across the board

    Advice to Management

    treat employees equally
    don't force employees to participate in events (force does not create "positive energy")
    check out your negative reviews from not only customers but previous and CURRENT employee's, nobody enjoys working for Impark.
    do not falsely accuse people upon "belief"
    improve your systems, chairs, floors, lighting


  5. "Parking Lot Attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    Pros

    It's good if you want a relaxing part time job, though how busy it gets really depends on the location where you're working at.
    Like in the Mississauga location I was working at, I got to sit around all day.

    Cons

    Hours are random, they'll call you if they need you
    Event locations are really disorganized and really busy
    Union takes a cut of your paycheck even if you say like made $100, they'll take like $14-15 off

    Advice to Management

    Get better training for supervisors
    Also get better HR people, like they couldn't do a direct deposit even though I brought them a void check


  6. "CSR Vancouver Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    - Fairly fun and stimulating tasks
    - Enclosed cubicles (not an open office setting)
    - Autonomy: You're given the freedom to tackle your duties with minimal supervision if not required.
    - Resources: You have options to seek further assistance with select calls; and that assistance is met in a timely manner with knowledgeable and helpful Coordinators.
    - Intelligent and sympathetic management team.
    - Decent peers, with minimal politicking. -- It's a generally friendly and accepting environment.

    Cons

    - Pay could be a bit better to be more inline with market value compensation.
    - Sometimes lot resources are barren -- lot search could use an improvement (ie: filters to search by: price, motorcycle parking, and current availability for public monthly parking).

    Advice to Management

    Former employee that left due to difficult personal circumstances.

     Honestly, in the end, management here at the call center tries their best and are very resourceful and understanding people.

    I'd have a hard time considering leaving this career had unfortunate events not forced my hand.

    If you follow the rules and put in a decent work ethic you will be valued


  7. "Alright."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Traffic Director in Edmonton, AB (Canada)
    Former Employee - Traffic Director in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Impark (Less than a year)

    Pros

    - Working outside: Summer it could be good
    - Good pay
    - Easy work: Just directing people and talking
    - You get a special winter jacket with another layer underneath
    - Handwarmers for really cold days
    - Hat
    - Higher pay for -20 degrees
    - When the event starts, you are picked up and driven back to the office

    Cons

    - Late nights
    - The weather can be really hard to handle
    - Standing outside
    - Have to layer up really well
    - Some colleagues can be fairly insensitive

  8. "Positive Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk/Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Accounting Clerk/Customer Service Representative in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    - Good training resources
    - Process driven environment that minimizes time investment to resolve problems
    - Lots of career opportunities and room to grow within Impark; I was able to move to the accounting department from a CSR position within my first 3 months.
    - Free coffee, bi-weekly theme parties, corporate events
    - Generous overtime pay for holidays worked and recognition of boxing day as a holiday too
    - Full time employees accrue 6 Personal Absence Days per year so one does not have to use their vacation time to attend personal commitments
    - Good benefits for full-time employees, including an Impark VIP Parking Pass
    - Supervisors were always available to listen, discuss and understand
    - Location of the head office is easily accessible by Expo/Canada Line, West Coast Express and Seabus, so it is an easier commute than most
    - You are not expected to work unpaid overtime

    Cons

    - Even though the standard benefits package is quite good, starting rate of pay and wages is not competitive comparatively, especially for the city the company is headquartered in and its high cost of living

    Advice to Management

    Impark is a fairly profitable business. Please review the compensation packages offered to entry-level employees and try to match the expected rates of pay with regards to the work performed and the competitive rates of pay that similar companies or competitors are paying


  9. Helpful (2)

    "New Leadership Required"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Impark full-time (More than a year)

    Pros

    Overall good people, a lot of the employees have been with the company for a long time

    Cons

    No leadership in their senior management team, they fail to see the big picture and focus on the small stuff, regular staff is not well taken care of.

    Advice to Management

    Place people in positions that are properly educated, and are well versed to lead others, replacement of current senior management in Toronto office is necessary for larger gains


  10. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Attendant in Edmonton, AB (Canada)
    Former Employee - Slot Attendant in Edmonton, AB (Canada)

    Pros

    Stable job with not much issue. Great for student , who can study along with job

    Cons

    After sometime it gets boring


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