Impark Reviews in Canada | Glassdoor

Impark Canada Reviews

Updated February 13, 2017
52 reviews

Filter

Filter

Canada

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Allan Copping
18 Ratings

52 Employee Reviews

Sort: Popular Rating Date

Pros
  • downtown location, 9-5 job , friendly co workers (in 4 reviews)

  • The valet position is not hard and the company has good benefits (in 4 reviews)

Cons
  • No common sense in IT leadership, no process, no respect for professional advice (in 4 reviews)

  • There is no middle ground, it's their way or the highway, which results in extremely high turnover rate (in 3 reviews)

More Pros and Cons

  1. "New Leadership Required"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Impark full-time (More than a year)

    Pros

    Overall good people, a lot of the employees have been with the company for a long time

    Cons

    No leadership in their senior management team, they fail to see the big picture and focus on the small stuff, regular staff is not well taken care of.

    Advice to Management

    Place people in positions that are properly educated, and are well versed to lead others, replacement of current senior management in Toronto office is necessary for larger gains


  2. "Great place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Attendant in Edmonton, AB (Canada)
    Former Employee - Slot Attendant in Edmonton, AB (Canada)

    Pros

    Stable job with not much issue. Great for student , who can study along with job

    Cons

    After sometime it gets boring


  3. "Neutral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Get to meet some friends.

    Cons

    Management in the call center has favoritism.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Impark full-time

    Pros

    Friendly Co-workers
    Benefit Plan is great
    Good break & vacation schedules

    Cons

    Uncompetitive wages very low
    Work Equipment needs updating -Chairs etc.

    Advice to Management

    Need more communication with employees & actually listen to concerns & try making changes


  6. "Overall Positive."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Edmonton, AB (Canada)
    Current Employee - Operations Manager in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Impark full-time (More than 8 years)

    Pros

    People here are great. Lots of good challenges to keep things interesting.

    Cons

    Wages could be more competitive. Some bank end systems are inefficient and antiquated.


  7. "A great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Impark full-time (More than 10 years)

    Pros

    Strong corporate culture and values, leadership is ethical and fair.

    Cons

    Lots of change to manage, it never seems to be "business as usual" around here.


  8. "Awful, just awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Impark full-time (Less than a year)

    Pros

    Free coffee in the office and some sort of benefits, eventually. Regular business hours.

    Cons

    The training is amateur, office equipment/supplies are antiquated and destroyed for the most part. The management style is very black and white - 'do this or you're fired', rather than coaching and teaching staff how to do their jobs more efficiently. The method of teaching is by testing reps on the phones and failing them rather than correcting the behavior. There is no middle ground, it's their way or the highway, which results in extremely high turnover rate. Lastly, the pay rate is bloody awful, McDonald's pays about the same.

    Advice to Management

    Coach/teach instead of threatening to fire; fix the HR regulation about doctors notes, it's redundant and unnecessary. Having a bit of positive attitude around the office, including a bit of newer equipment/software from this century would help make our jobs much more efficient, less tedious and much more manageable. Learn to have a 'grey' area rather than just 'our way or the highway'. Lastly, a little positive reinforcement goes a long way, threatening to fire just reinforces the fact that people don't want to work there for long periods of time.


  9. "Soul Robbers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Impark full-time

    Pros

    Decent people, mostly young new to the job market.

    Cons

    If you want to be sad all day long this job is for you.

    Advice to Management

    Remove quota and make it easier for your csr agents to cancel tickets. Allow the CSR judgement in some cases to void tickets.


  10. "Valet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet in Ottawa, ON (Canada)
    Current Employee - Valet in Ottawa, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Impark full-time (Less than a year)

    Pros

    The valet position is not hard and the company has good benefits.

    Cons

    Basically I work by myself. My manager don't care about me.

    Advice to Management

    Pay attention to your team and the workplace.


  11. Helpful (2)

    "Think twice before accepting an offer from Impark"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Coordinator
    Current Employee - Human Resources Coordinator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Impark full-time

    Pros

    Stakeholders are very innocent to trust their managers. They spend their time by showing as they were doing something.

    Cons

    Has very serious management and structure problems. The CEO and people with big titles do generally nothing and get huge pays while the people who does de real job get paid less than what is offered on the market.

    Very old school of managing and treating employees. Your psychological health can suffer from it.



Showing 52 of 80 reviews
Reset Filters