InComm Reviews | Glassdoor

InComm Reviews

Updated June 21, 2017
253 reviews

Filter

Filter

Full-time Part-time

2.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
InComm CEO Brooks Smith
Brooks Smith
102 Ratings

253 Employee Reviews

Sort: Popular Rating Date

Pros
  • The department that I was in, management was good about work life balance (in 14 reviews)

  • Wonderful place with great people (in 13 reviews)

Cons
  • HR and upper management could do a better job of compensating employees who have worked their way through the ranks (in 19 reviews)

  • I repeat: VERY HIGH TURNOVER RATE (in 15 reviews)

More Pros and Cons

  1. "One of the better companies to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (More than a year)

    Pros

    Good work is rewarded, flexible schedule, management listens to you! If you have a good work ethic you'll go far. They aren't stingy with their promotions

    Cons

    Employees who don't appreciate their benefits

    Advice to Management

    I really like the direction this company is going in....I feel valued every day


  2. Helpful (2)

    "The Call Center Treadmill in Stalin's USSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    They pay on time and the benefits are decent.

    Cons

    I've worked in 5 other call centers and never had so many calls come in so fast. There's no wrap up time after calls, except for an inconsistent 15 seconds. Most of the time, there's no wrap up time at all, and the next call comes in before you've finished the last. Complex wrap up due to fraud? They don't care. Prepare yourself to take 100 calls a day.

    Also, the systems are the most unreliable I've ever seen. The phone system, IC3, freezes up or otherwise fails several times a day during calls, either disconnecting customers, disallowing holds or transfers, or disallowing disconnection from the call while you're being cussed out for how poor the service is.

    On top of this, CCA, the system for looking up accounts, also typically fails several times a day, and it's not uncommon the system for activatiing cards at purchase goes out entirely so that the center is stuck manually activating gift cards.

    I should also point out that there are cameras everywhere and extremely arbitrary, stupid rules are enforced as if you're a prisoner in a gulag. For example, one of my coworkers was twirling left and right a bit in her chair and a member of management approached her after observing her on camera and told her to stop twirling in her chair. She wasn't hurting anything. If that isn't stupid, creepy, and totalitarian, I don't know what is.

    And it's appropriate I use the word "gulag" above, as they also keep the temperature so low that I have to bring something to keep warm even in the summer. Oh, that old Siberia feeling.

    Prepare yourself if you think about working here. You will be on a treadmill you can't keep up with, hounded by management over little things that don't matter as you're under constant surveilance from above, freezing in the middle of summer, and having customers often cussing at you and otherwise being frustrated and rude due to their terrible experience with our cards and even worse service. How do you want to spend your life?

    Advice to Management

    The management of this call center is the worst I've ever seen. There seems to be no concern about the happiness of employees, or indeed how to even treat fellow human beings. There's also little to no concern for customers, as evidenced byoverly bureaucratic, manual processes for handling problems, no proactive service, no follow-up, and unreliable technology for handling calls. The website is often down also, as is the system for activating cards at purchase. There needs to be some turnover at the top to reduce the worst turnover at the bottom I've ever seen.

    Also, these idiotic, troublesome debit cards will be a thing of the past in the foreseeable future. What else do you have? Will this company go the way of RIMM and Radio Shack, left behind by a wave of new innovation? Probably.

  3. "Good company to work .Teams are helpful."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    On time salary.
    Good teams.As the company growing lot of Opertunities to grow.

    Cons

    HR specially immigration.They don't care.
    Inter department communication is poor.

    Advice to Management

    Try to Understand your employees issues specially if they are waiting for Visa renewal.


  4. "Very enthusiasm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Approves of CEO

    I worked at InComm full-time

    Pros

    Great teamwork and work environment

    Cons

    Low opportunity of growth and

    Advice to Management

    Create more growth opportunities


  5. "Disgruntled Employee :("

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Disapproves of CEO

    I have been working at InComm full-time

    Pros

    Flexibility in work timings, Work from home option

    Cons

    There is hardly any recognition. No Bonus and too much politics to deal with. Very poor attitude for a mid sized company. Age old technology and management not willing for any new changes.

    Advice to Management

    Employees slog for management all through the year and when it comes to appraisal there is hardly a raise or a bonus. Employees need some kind of motivation and recognition in the form of raise or bonus or stock option. Why keep an appraisal process if there is hardly a raise.

    If you are looking to improve the organization, do yourself a favor by firing all the Directors, Managers and architects and hire qualified people.


  6. "Getting better every day"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm full-time (More than a year)

    Pros

    Flexibility in work hours. Company pays for parking. Benefits and compensation are competitive. Opportunity for advancement. InComm fully supports the internal promotion process and believes in rewarding employees with tenure. Many have been with the company for 10+ years.

    Cons

    The sheer number of employees working out of this location can be overwhelming. Some of the processes take a long time and require too many people to manage. There are a lot of managers here and not all of them are the best choices.

    Advice to Management

    Too many processes that don't make sense can slow down progress. Takes a lot of people to get the smallest thing done.


  7. "Profitable but prosaic"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Centrally located office, good benefits, profitable company

    Cons

    High turnover, siloed structure, foggy management directives

    Advice to Management

    Create a clear path of ascension to harvest retention, more transparency, and greater collaboration needed

  8. "Customer Care Representative/Norcross call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Representative in Norcross, GA
    Current Employee - Customer Care Representative in Norcross, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Your basic burn-n-churn call center. Job is super easy once you get the hang of it, so the pay really is good for a job so simple. If you speak Spanish or especially French, go into the interview expecting to be hired. Interesting, cool people to work with, everyone's too busy doing their job to stay mired in silliness. And they do a good job of sifting out the riff-raff when they interview. Place is super clean, a rarity in call center work. And they fed us (pizza) like omg during the X-mas season!

    Cons

    Micro-managing like "whoa!" But, that is the nature of call centers nowadays, so you gotta' know that going in and accept it. Turn-over like "whoa!" Again, that's built into the model and they don't expect you to stay for more than a few months anyway. The micromanaging will burn you out pretty quick and they know that. The upside of the turnover is if you have middle management aspirations you can count on that happening for you. You don't have to be the most qualified, just the last man standing. Be prepared to work every weekend.


  9. Helpful (1)

    "Merchant Services Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services Supervisor in Norcross, GA
    Former Employee - Merchant Services Supervisor in Norcross, GA
    Doesn't Recommend
    Negative Outlook

    I worked at InComm full-time (Less than a year)

    Pros

    Employees on the floor are friendly and hard workers.

    Cons

    BEWARE, this by far was the worst call center I have ever worked for ever!!! They have rules for everything and training is just all over the place. Management will WATCH YOU from their offices or HOME through CAMERAS throughout the building! Upper management is so out of touch with current business acumen and processes present in call centers today. There are so many double standards within management and they will require supervisors to enforce their many assinine rules. All cellphones, for the exception of the managers, MUST be locked in a locker! There's NO COFFEE or snacks of any kind allowed on the call center floor. One minute late occurences are write-ups. The SYSTEMS are archaic and simply outdated. They use an old version of Interaction Client with older style headsets and manually place calls on hold. The call monitoring is sooo old school. Every system has a manual process which makes everything time consuming and inefficient. In fact, they send many EMAILS to update reps on product and procedures. There is NOT a system (Intranet) where reps can search product, policy and procedures, and updates. They make reps rely on paper or searching and sending many emails.

    Advice to Management

    This is 2017 and you must CHANGE! That means investing in employees and better systems. Being overly crictical and acting as if you're above it all doesn't work!


  10. Helpful (2)

    "Former EMPO Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InComm full-time (More than a year)

    Pros

    First initially started, work was great. Management started out great. A lot of opportunity and learning

    Cons

    After going through multiple managers/supervisors and reorgs. Management become HORRIBLE. EMPO started to become "women empowerment" but instead of being a leader and a mentor, the women become very unprofessional, contradicting and micromanaging of their direct reports. Retention became HIGH as soon as the director came on board. Spoke of no working from home policy but did not set a good example for their team. Spoke badly about their employees to other colleagues. Management did not want to take responsibility for their actions and blame employees below them for projects that goes wrong. Would say one thing but then says another.

    Advice to Management

    When talking to your direct reports, do not speak of the person's culture because their work ethics are not up to your expectations. Don't judge someone's work ethic within a few weeks of becoming part of management. Don't start pointing fingers when you don't fully understand why projects aren't going the way it should.


Showing 253 of 269 reviews
Reset Filters