InComm Reviews | Glassdoor

InComm Reviews

Updated October 9, 2017
272 reviews

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272 Employee Reviews

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Pros
  • The department that I was in, management was good about work life balance (in 15 reviews)

  • Work from home option helps daily schedules and flexibility (in 8 reviews)

Cons
  • HR and upper management could do a better job of compensating employees who have worked their way through the ranks (in 20 reviews)

  • I repeat: VERY HIGH TURNOVER RATE (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "Poor organization, even poorer leadership, stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at InComm full-time

    Pros

    Pay is relatively competitive. Depending on department, one or two work from home days. Gym in the main office and they will pay for either a parking spot or public transportation.

    Cons

    Stay away from here if you can. You have been warned. It is a black hole for talent and there's very good reason no person worth their salt stays. People are "promoted" based on time served or favoritism and not by the quality of their work.

    Extremely poor communication. Rash decisions made daily by leadership and management without a care for people's lives. Lower level employees can be okay, but the higher up you go, the worse the people are. Management is literally incapable of taking responsibility for anything and will throw you under the bus any chance they get.

    For a "technology" company, the technology is light years behind for employees and causes day to day issues. If you think you're joining a modern day tech company, you will be massively disappointed. At a recent town hall, there was even talk of taking away work from home days and becoming even less flexible. Instead of changing with the times, this company is literally moving backwards.

    Leadership is lucky it is a private company because if it were public and shareholders saw the dysfunction, they would be long gone.

    If you do choose to work here, document everything starting day one. Be wary of everything you say and do because someone will find a way to use it against you.

    Advice to Management

    Just read the news about where all the top talent is going and change your ways or be doomed to futility and mediocrity at best.


  2. Helpful (1)

    "Easy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    You can work as little or as much as you want

    Cons

    You can work as little or as much as you want - people take advantage of it and projects never get out the door

    Advice to Management

    If you want to be a tech company - pay and retain great technical skilled workers. This includes taking down large cubicle alls, - get rid of project sponsors that are from the good ol' boy startup days of InComm and empower the workers to create the change that is needed.

  3. "No bad, Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Portland, OR
    Former Employee - Senior Systems Engineer in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at InComm full-time (Less than a year)

    Pros

    Friendly environment, lots of fun and new tech toys.

    Cons

    New tech toys tend to go into production without really being thought out. Management tends to rule out of fear. People tend to get canned for the smallest mistakes.


  4. Helpful (1)

    "Room to Improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project/Change Manager in Atlanta, GA
    Former Employee - Project/Change Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InComm full-time (More than 3 years)

    Pros

    Location and great working environment.

    Cons

    Pay is not competitive for desired talent and experience. They do not want to compensate for long term employment and good job performance. "Good old boy" leadership alienates quality resources. High turn-overs.

    Advice to Management

    I am told there have been many changes and leadership turnovers since 2011. I hope leadership now rewards good consistent work, advances exceptional employees and controls turnovers.


  5. Helpful (2)

    "One of the better companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (More than a year)

    Pros

    Good work is rewarded, flexible schedule, management listens to you! If you have a good work ethic you'll go far. They aren't stingy with their promotions

    Cons

    Employees who don't appreciate their benefits

    Advice to Management

    I really like the direction this company is going in....I feel valued every day


  6. "Good company to work .Teams are helpful."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    On time salary.
    Good teams.As the company growing lot of Opertunities to grow.

    Cons

    HR specially immigration.They don't care.
    Inter department communication is poor.

    Advice to Management

    Try to Understand your employees issues specially if they are waiting for Visa renewal.


  7. "There are some talented people working in very poorly managed/structured system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Atlanta, GA
    Former Employee - Marketing in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InComm full-time (More than 5 years)

    Pros

    In the right departments there are opportunities for growth, productivity and development
    There's a bit of a start-up feel so you feel like you can carve a place for yourself in the right departments
    There are some talented employees and managers
    Company fitness center

    Cons

    Very poor/non-existent management training leading to inconsistent management across departments. The boss that caused me to leave was a nightmare. She was unprofessional and had no business managing people, but she fell into her position in reorgs and because she reported to an upper level person with too many reports she never really got reviewed nor was her Management behavior ever really questioned.
    Some departments have talented people running them that work hard and value and promote their employees, but it's not at all consistent across the company.
    Many of the uppermost management don't have true previous c-level experience, and it shows in inconsistent decision making and poor employee communication.
    They tend to be very reactionary and have a throw it all at the wall and see what sticks philosophy. People never were trusted or wanted to make decisions because they lived in fear of upsetting upper management. There was no sense of employee empowerment when it came to any type of decision making.
    Projects, products and initiatives go from being the huge focus one week to disappearing the next with little or no explanation.
    There were also lots of reorgs and restructurings due to bad upper management's refusal to acknowledge it's shortcomings and manage issues.
    I would advise a potential candidate to do as much research as you can to find out about the department you will be in before committing, or at least be prepared for a rocky road

    Advice to Management

    Listen to your employees more. Establish more management training and review for mid level managers and hold them more accountable for the turnover.Get rid of the culture of fear and allow more empowerment when it comes to decision making. Communicate the company strategy and vision to employees so they can act on it versus having to guess.

  8. "Very enthusiasm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Approves of CEO

    I worked at InComm full-time

    Pros

    Great teamwork and work environment

    Cons

    Low opportunity of growth and

    Advice to Management

    Create more growth opportunities


  9. "Getting better every day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm full-time (More than a year)

    Pros

    Flexibility in work hours. Company pays for parking. Benefits and compensation are competitive. Opportunity for advancement. InComm fully supports the internal promotion process and believes in rewarding employees with tenure. Many have been with the company for 10+ years.

    Cons

    The sheer number of employees working out of this location can be overwhelming. Some of the processes take a long time and require too many people to manage. There are a lot of managers here and not all of them are the best choices.

    Advice to Management

    Too many processes that don't make sense can slow down progress. Takes a lot of people to get the smallest thing done.


  10. Helpful (1)

    "Customer Care Representative/Norcross call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Representative in Norcross, GA
    Current Employee - Customer Care Representative in Norcross, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Your basic burn-n-churn call center. Job is super easy once you get the hang of it, so the pay really is good for a job so simple. If you speak Spanish or especially French, go into the interview expecting to be hired. Interesting, cool people to work with, everyone's too busy doing their job to stay mired in silliness. And they do a good job of sifting out the riff-raff when they interview. Place is super clean, a rarity in call center work. And they fed us (pizza) like omg during the X-mas season!

    Cons

    Micro-managing like "whoa!" But, that is the nature of call centers nowadays, so you gotta' know that going in and accept it. Turn-over like "whoa!" Again, that's built into the model and they don't expect you to stay for more than a few months anyway. The micromanaging will burn you out pretty quick and they know that. The upside of the turnover is if you have middle management aspirations you can count on that happening for you. You don't have to be the most qualified, just the last man standing. Be prepared to work every weekend.


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