InComm Reviews | Glassdoor

InComm Reviews

Updated May 20, 2017
247 reviews

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247 Employee Reviews

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Pros
  • The department that I was in, management was good about work life balance (in 14 reviews)

  • Wonderful place with great people (in 13 reviews)

Cons
  • HR and upper management could do a better job of compensating employees who have worked their way through the ranks (in 18 reviews)

  • I repeat: VERY HIGH TURNOVER RATE (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "Horrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Atlanta, GA
    Former Employee - Vice President in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InComm full-time (More than a year)

    Pros

    many available products for retailers

    Cons

    disorganized, complete incompetence in Sr. Mgmt, Unprofessional behaviour by higher ups

    Advice to Management

    You should learn to treat people with respect. You should also focus products on other areas for retail to drive traffic or come up with ideas to save retailers which are slowly being phased out with many closing store doors


  2. Helpful (1)

    "InComm has it's pros and cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Atlanta, GA
    Former Employee - National Account Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at InComm full-time (More than 5 years)

    Pros

    -Health benefits are competitive
    -Fitness center available for InComm employees in office building
    -Office is centrally located in downtown Atlanta, across from Centennial Olympic Park
    -Depending the department, you have flexible schedules where you can work from home once or twice a week.
    -Paid parking across the street or paid public transit passes available
    -If you get to know the right people and build a good reputation, you can find movement and growth within the company.
    -The work culture is pretty casual, jeans are acceptable attire M-F.
    -Depending on what team you work for, management is great at listening, being supportive and providing autonomy.

    Cons

    -HR and upper management could do a better job of compensating employees who have worked their way through the ranks. HR has a rule that you cannot make more than a 15% increase within a year, regardless of what the budget is for a role. Some managers can get them to go a bit higher, but this puts internal candidates at a major disadvantage when moving up the ranks.
    -Most of the time business as usual is organized chaos. This makes things especially difficult for customer facing roles when you also have little information to share with customers to reassure them.
    -Internal teams who are not customer facing have little sense of urgency. SLAs are often not met.
    -The Channel Solutions team is very difficult to work with.
    -Resources are very misaligned. There are people who barely have enough work to fill a 20 hour work week, while you have others working 60-70 hours.
    -On your last day, HR will literally confiscate your laptop bag and give you a trash bag to take your stuff home. So be sure to bring a backup on your last day.

    Advice to Management

    The market is becoming much more competitive today. If you want to keep dedicated employees, you have to maintain competitive salaries for new employees as well as existing employees. Also, there is so much room for efficiency improvement. Taking a deep dive into each employee's role and responsibilities and reallocating resources would save the company so much time, money, and headaches. Consider investing in consultants to do this who can give you an outsider's perspective.


  3. Helpful (2)

    "Information Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Neutral Outlook
    No opinion of CEO

    I have been working at InComm full-time (More than 3 years)

    Pros

    Nice location
    Building has a lot of access points to different things
    Co-workers are great for the most part

    Cons

    It seems as if management doesnt respect the hard work that people do. Raises are rare to come by and there is always an excuse on why.
    Some management have their own agenda and it shows on how they treat their employees
    Everyone operates in a silo like they are holding trade secrets. Lets get work done people like c'mon

    Advice to Management

    There's a lot of good talent here. Do what you need to do to keep them in the seats


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  5. "Dynamic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at InComm full-time (More than 5 years)

    Pros

    You can make an immediate impact

    Cons

    limited growth potential, tough to negotiate corporate structure


  6. "National Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Edison, NJ
    Current Employee - National Account Manager in Edison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Work from home option helps daily schedules and flexibility. Travel every so often. Meet people from all over the USA.

    Cons

    Balancing working from home and at an office can be difficult for some people. Traveling can interfere with life if you have kids.


  7. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR2 in Jacksonville, FL
    Current Employee - CSR2 in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InComm full-time (More than a year)

    Pros

    Helping people to get money they put in these gift cards that don't work most of the time. This is their biggest issue.

    Cons

    inconsistent feedback from management with no communication.

    Advice to Management

    Communicate and keep employees in the loop


  8. Helpful (1)

    "Just say no"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in Miami, FL
    Current Employee - Technology Analyst in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InComm full-time (More than a year)

    Pros

    Overtime available, benefits start right away (except 401k) catering at the end of the month

    Cons

    Little to no advancement in Miami. Upper management is selfish and only cares about their own behind. Apparently they do not offer entry level jobshit and even had one manager tell me I'm better off growing with another company.


  9. Helpful (7)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InComm full-time (More than 3 years)

    Pros

    Nothing...underpaid, mistreated, backstabbing environment, cluelesss leadership

    Cons

    Senior Leadership is shady, self-serving and don't care about employees. They are untrustworthy and corrupt to the extreme. I mean when you have an EVP committing so many morally corrupt acts, business and personal and EVERYONE knows about it, that tells you right there how the culture is

    Advice to Management

    can't fix something this broken, get rid of them all and start over


  10. Helpful (1)

    "work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative in Atlanta, GA
    Former Employee - Financial Representative in Atlanta, GA

    I worked at InComm (More than a year)

    Pros

    Easy work load for the amount paid. opportunity for advancement

    Cons

    not a flexible environment. Intense micro managed

    Advice to Management

    lesser micro management and create new ways for a fun environment


  11. Helpful (1)

    "Decent first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Atlanta, GA
    Former Employee - Quality Assurance Analyst in Atlanta, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at InComm full-time

    Pros

    Management does not communicate changes well.

    Cons

    Awesome benefits for new employer

    Advice to Management

    Please get better sxhedules


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