InComm Reviews | Glassdoor

InComm Reviews

Updated September 14, 2017
267 reviews

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267 Employee Reviews

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Pros
  • The department that I was in, management was good about work life balance (in 14 reviews)

  • Great people; opportunity to learn; carve your own path; nice office on Centennial Park; decent benefits including gym membership; some flex-time (in 14 reviews)

Cons
  • HR and upper management could do a better job of compensating employees who have worked their way through the ranks (in 20 reviews)

  • I repeat: VERY HIGH TURNOVER RATE (in 15 reviews)

More Pros and Cons

  1. Helpful (3)

    "Merchant Services Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services Supervisor in Norcross, GA
    Former Employee - Merchant Services Supervisor in Norcross, GA
    Doesn't Recommend
    Negative Outlook

    I worked at InComm full-time (Less than a year)

    Pros

    Employees on the floor are friendly and hard workers.

    Cons

    BEWARE, this by far was the worst call center I have ever worked for ever!!! They have rules for everything and training is just all over the place. Management will WATCH YOU from their offices or HOME through CAMERAS throughout the building! Upper management is so out of touch with current business acumen and processes present in call centers today. There are so many double standards within management and they will require supervisors to enforce their many assinine rules. All cellphones, for the exception of the managers, MUST be locked in a locker! There's NO COFFEE or snacks of any kind allowed on the call center floor. One minute late occurences are write-ups. The SYSTEMS are archaic and simply outdated. They use an old version of Interaction Client with older style headsets and manually place calls on hold. The call monitoring is sooo old school. Every system has a manual process which makes everything time consuming and inefficient. In fact, they send many EMAILS to update reps on product and procedures. There is NOT a system (Intranet) where reps can search product, policy and procedures, and updates. They make reps rely on paper or searching and sending many emails.

    Advice to Management

    This is 2017 and you must CHANGE! That means investing in employees and better systems. Being overly crictical and acting as if you're above it all doesn't work!


  2. Helpful (2)

    "Former EMPO Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InComm full-time (More than a year)

    Pros

    First initially started, work was great. Management started out great. A lot of opportunity and learning

    Cons

    After going through multiple managers/supervisors and reorgs. Management become HORRIBLE. EMPO started to become "women empowerment" but instead of being a leader and a mentor, the women become very unprofessional, contradicting and micromanaging of their direct reports. Retention became HIGH as soon as the director came on board. Spoke of no working from home policy but did not set a good example for their team. Spoke badly about their employees to other colleagues. Management did not want to take responsibility for their actions and blame employees below them for projects that goes wrong. Would say one thing but then says another.

    Advice to Management

    When talking to your direct reports, do not speak of the person's culture because their work ethics are not up to your expectations. Don't judge someone's work ethic within a few weeks of becoming part of management. Don't start pointing fingers when you don't fully understand why projects aren't going the way it should.

  3. Helpful (1)

    "Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Atlanta, GA
    Former Employee - Account Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InComm full-time (More than 5 years)

    Pros

    The pros of this position were that there was some travel, a lot of unsupervised work, and the ability to have a some what flexible schedule.

    Cons

    The cons were lack of needed communication, lack of clear and concise expectations and change that was not communicated effectively.

    Advice to Management

    Spend a little time understanding what your employees do on a daily basis. Ask them for ideas with regards to the accounts they are responsible for.


  4. Helpful (2)

    "Depressing low-morale high-turnover jail-like work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Norcross, GA
    Current Employee - Bilingual Customer Service Representative in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    A paycheck, really I can't think of other pros. Come to think of it, that little salary that they pay is not even worth my sanity and self-dignity. Read CONS below.

    Cons

    If you care about your wellbeing, do NOT join this company. InComm, especially its Call Center / Customer Svc Dept has a very high turnover rate. I repeat: VERY HIGH TURNOVER RATE. Morale is very low. The work place is simply depressing and it feels seriously like you go to jail every day you work there. Imagine this, you are not even allowed to use restroom when your body needs to. Crazy? Welcome to InComm! Tired of sitting long hours and just want to stretch your body for a minute? They write you up for that! Want to say hi to the guy sitting next to you? Another write up! They treat their employees like trash, no respect, no dignity. They feel like they can treat people any way they like. Void of respect. If you care about your sanity and your dignity, do NOT even think to apply at InComm. Go elsewhere where you get treated like a human being, and believe me, I worked at many different companies, InComm is by far the WORST!!!

    Advice to Management

    Sell the company and go to an uninhabited island and never come back!


  5. "It's a great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Atlanta, GA
    Current Employee - Quality Assurance Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Great management, amazing people's to work with , good environment, show up and do your work diversity makes the place even greater!!

    Cons

    None to be report as of now but maybe they can add little more flexibility on remote work since the commute is exhausting when you travel everyday from Alpharetta to downtown.

    Advice to Management

    Need to add little more flexibility.


  6. Helpful (1)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Portland, OR
    Current Employee - Software Engineer in Portland, OR

    I have been working at InComm full-time (More than a year)

    Pros

    Management has open doors for constructive criticism.

    Cons

    No annual bonus. Somewhat slow to apply changes to the organization


  7. Helpful (5)

    "Great salary, good learning opportunity, will eat you alive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Atlanta, GA
    Current Employee - IT Analyst in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at InComm full-time (Less than a year)

    Pros

    Salary, and some of the people.

    Cons

    1) No flexibility. It's a technology company that hasn't embraced technology.
    2) Every man/woman is out for him/herself.
    3) PTO stinks. You start out with 2 weeks, no matter how long you have worked in the industry. I left my last job with 5 weeks of PTO. I have young kids who get sick like most young kids. And now I have to take PTO every time they get sick. Goodbye actual vacation.
    4) If you have a stomach virus, even though you could actually put in a full days' work, too bad. You have to either come in and make everyone else sick, or take a day of PTO. Even though we're a technology company and your job could potentially be done from your house.
    5) Back to the people. Nobody smiles here unless they're smiling to keep from crying because of stress.
    6) Perfection = "meets expectations". Anything less than perfection, and you're getting ding'd on your performance review.

    Advice to Management

    Care about your employees. We may just be cogs in a wheel, but we don't have to be treated that way. Cupcakes and a lunch here and there do not make up for being eaten alive on a daily basis.

  8. Helpful (3)

    "InComm has it's pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Atlanta, GA
    Former Employee - National Account Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at InComm full-time (More than 5 years)

    Pros

    -Health benefits are competitive
    -Fitness center available for InComm employees in office building
    -Office is centrally located in downtown Atlanta, across from Centennial Olympic Park
    -Depending the department, you have flexible schedules where you can work from home once or twice a week.
    -Paid parking across the street or paid public transit passes available
    -If you get to know the right people and build a good reputation, you can find movement and growth within the company.
    -The work culture is pretty casual, jeans are acceptable attire M-F.
    -Depending on what team you work for, management is great at listening, being supportive and providing autonomy.

    Cons

    -HR and upper management could do a better job of compensating employees who have worked their way through the ranks. HR has a rule that you cannot make more than a 15% increase within a year, regardless of what the budget is for a role. Some managers can get them to go a bit higher, but this puts internal candidates at a major disadvantage when moving up the ranks.
    -Most of the time business as usual is organized chaos. This makes things especially difficult for customer facing roles when you also have little information to share with customers to reassure them.
    -Internal teams who are not customer facing have little sense of urgency. SLAs are often not met.
    -The Channel Solutions team is very difficult to work with.
    -Resources are very misaligned. There are people who barely have enough work to fill a 20 hour work week, while you have others working 60-70 hours.
    -On your last day, HR will literally confiscate your laptop bag and give you a trash bag to take your stuff home. So be sure to bring a backup on your last day.

    Advice to Management

    The market is becoming much more competitive today. If you want to keep dedicated employees, you have to maintain competitive salaries for new employees as well as existing employees. Also, there is so much room for efficiency improvement. Taking a deep dive into each employee's role and responsibilities and reallocating resources would save the company so much time, money, and headaches. Consider investing in consultants to do this who can give you an outsider's perspective.


  9. Helpful (3)

    "Horrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Atlanta, GA
    Former Employee - Vice President in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InComm full-time (More than a year)

    Pros

    many available products for retailers

    Cons

    disorganized, complete incompetence in Sr. Mgmt, Unprofessional behaviour by higher ups

    Advice to Management

    You should learn to treat people with respect. You should also focus products on other areas for retail to drive traffic or come up with ideas to save retailers which are slowly being phased out with many closing store doors


  10. "InComm"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InComm full-time

    Pros

    Very laid back workplace. Fun activities

    Cons

    Raises should be more


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