InMotion Hosting Reviews | Glassdoor

InMotion Hosting Reviews

Updated Jul 3, 2019

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Found 94 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
64%
Approve of CEO
Todd Robinson
57 Ratings
Pros
  • "Casual dress code helps and free lunch on Tuesdays is always a good thing(in 14 reviews)

  • "I like the ability to give up my lunches for free food, I don't mind eating while I am working, and it's free(in 9 reviews)

Cons
  • "Very busy call center 6 contacts per hour on phone, 4 via chat, 8 via email(in 12 reviews)

  • "chats of people who have been waiting for hours who are upset and take it out on the person on the other end(in 9 reviews)

More Pros and Cons
  1. "Learn, Work, Play"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - T1E in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InMotion Hosting full-time for less than a year

    Pros

    -Learning, the training for this company as well as all the resources they offer is amazing! -Leniency, I had a family emergency that required me to take extended time off, company had no issue with it, was very supportive. -Co-workers, I work with people that are all nice and helpful, they really want to see you succeed and are all nerds like me so it's a pretty cool place to work if you are a nerd. -Advancement,...

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    Cons

    -Customers, some of the customers are very nasty people who hide behind a computer screen or a long distance phone call to berate people who have no control over their issues and are just trying to help them resolve their issue. -24/7 service, Although this is one of the things that sets Inmotion apart, it can take a strain on their workforce, especially during high season times and lacking the personnel on the floor,...

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    Advice to Management

    -Make sure you guys have trainees coming before you start promoting people to higher positions, we lost 2 people from our team due to promotion and 1 took a Family Medical Leave, it took over a month to replace only 1 of them, we are still 2 people short on our team and our phone queue gets crazy around 11am-3pm.

    InMotion Hosting2019-05-08

    InMotion Hosting Response

    May 20, 2019HR Recruiter

    Excellent feedback! Our internal team is always looking at ways to make our customer interactions and contact management better. Recently, we have had several meetings about staffing on the floor, and we plan to have several employees graduating training to assist with contact volume ...

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  2. "Great for the experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support 

    I worked at InMotion Hosting full-time

    Pros

    The job gave me great experience.

    Cons

    Management was terrible. Too many chiefs and not enough Indians. The work load was hard to maintain since the staff was always chanhing.

    InMotion Hosting2019-07-04

    InMotion Hosting Response

    July 9, 2019HR Recruiter

    Hi and thanks for taking the time to submit your feedback to us. We appreciate it. It's great to hear that you received quality experience during your time with us. I’m glad that this topic came up. We are continually working, meeting and brainstorming on how to assure that team members ...

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  3. Helpful (2)

    "Medium Sized company that still thinks it's a Small company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Team Lead in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at InMotion Hosting full-time for more than a year

    Pros

    All the experience you can handle if you are an entry level systems admin

    Cons

    Ownership has lost complete control over management. Management turn over rate is almost as bad as the call center's turn over rate. Management doesn't care about anything other than the bottom line.

    Advice to Management

    I don't have anything more to add on top of what I offered during my exit interview: Pay your techs in Denver based on Denver's cost of living. Too many of the Techs I was over found themselves not able to eat after paying bills, etc. On top of all of this, either stop saying you're focused on giving the best support in the industry or find a metric other than "contacts per hour" to judge performance for your techs.

    InMotion Hosting2019-05-16

    InMotion Hosting Response

    May 20, 2019HR Recruiter

    We appreciate the time you took to write this review. We believe this type of feedback helps us better understand how we can do a better job for our current employees, customers, and community. We are all about improvement. While it is disappointing to read your review, we have made ...

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  4. "Good place to learn, pay is pretty low, but tech support does not generally pay as well as it probably should be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tier I E Representative in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InMotion Hosting full-time for more than 3 years

    Pros

    Great place to learn a lot about Linux and web hosting. Friendly coworkers (mostly). Holiday and summer events are fun. Things definitely did change a lot over the 3 years I worked there, and some of the bad management left (or got fired) a while ago. There was an across-the-board pay raise last summer which helped, but pay is still pretty low.

    Cons

    Low pay rates, but technical support is unfortunately a low paying job throughout the industry. The learning curve is very steep, both for the internal tools (seriously, fix power panel) and for the actual software that is supported. There have been issues with quantity being favored over quality, but some of that got better before I left.

    Advice to Management

    Better (and more transparent) pay scales would help you retain quality workers. Keep focusing on quality, because I saw you lose employees who were brilliant technicians, but they couldn't make the production metrics.

    InMotion Hosting2019-04-25

    InMotion Hosting Response

    May 20, 2019HR Recruiter

    Thank you for your feedback. We are incredibly proud of what we have accomplished at InMotion Hosting. We have all invested a lot of time, learning, constructive input and sometimes long days to make it all happen. It is always an exciting time as we continue to grow and we are looking ...

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  5. Helpful (1)

    "Review of I motion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at InMotion Hosting full-time for less than a year

    Pros

    Love the work culture and benefits

    Cons

    Call center life can be hard sometimes

    InMotion Hosting2019-03-11

    InMotion Hosting Response

    March 11, 2019HR Recruiter

    Thank you so much for taking some time to provide some feedback. We're very happy to hear that you're enjoying your time at InMotion Hosting. Please feel free to reach out to recruiters@inmotionhosting.com if you have any additional feedback.

  6. Helpful (1)

    "Things seem to have changed around here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InMotion Hosting full-time

    Pros

    I read a lot of negative reviews on Glass door before going to work here and I was quite hesitant because of them. All I can say is that it appears that they've added a lot of new hires and procedures to lower the call volume and make things better. My experience has not been consistent with the negative reviews I've read so i can only conclude that things have changed considerably around here. The people here...

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    Cons

    Meh, it's a job, they all have cons, if they didn't it would be a party with a paycheck.

    Advice to Management

    No one uses the game room, clear it out and put a couple of couches in there so exhausted agents can catch a nap on breaks and return to work well rested. Seriously, no one needs to play mini pool but getting rest benefits the worker and the employer, you should seriously make this happen. Had them at Apple and Google and it was HUGE!

    InMotion Hosting2019-02-22

    InMotion Hosting Response

    February 25, 2019HR Recruiter

    Thank you so much for taking some time to share your feedback. We're happy to have you on the team and it is so great to hear that you have been enjoying your time with InMotion Hosting. You're welcome to reach out to recruiters@inmotionhosting.com if you would like to share any additional ...

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  7. "Learn and leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Systems Administrator in Virginia Beach, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at InMotion Hosting full-time for more than 3 years

    Pros

    This company is very forgiving with entry level requirements. You are surrounded by colleagues with various skill sets and the environment is specifically tailored to provide ample chance to learn valuable skills from those around you that will aid tremendously in career growth once you decide to leave the company. Management is compassionate and understanding and is willing to work with you on scheduling and other issues.

    Cons

    The pay is beyond abysmal and several "promotions" see you with either no increase to pay or an actual pay cut, due to non transparent bonus structures that even management can't seem to adequately explain. Due to an extremely high turn over rate, entry level jobs are more incentivized than long term employees that have worked themselves up the ladder (and thus seem taken for granted). Health benefit choices are extremely...

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    Advice to Management

    Added skill set requirements and responsibilities should see tangible benefits beyond a fancier job title. It's difficult to take pride and joy in advancing your job position without any real increases to your paycheck from the day you started or actually seeing a pay cut for gaining a promotion.

    InMotion Hosting2019-02-27

    InMotion Hosting Response

    March 7, 2019HR Recruiter

    Thank you for sharing your feedback. It's good to hear that you were able to take advantage of the opportunities here to increase you're knowledge and advance your career. We have many different career paths that our team members can take as they progress with the company. Each ...

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  8. Helpful (1)

    "Decent pay for decent work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tier II Tech Support in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InMotion Hosting for more than a year

    Pros

    The people here are great for the most part as is the work culture. It is relatively easy to get hired into a tier 1 position and you can get as far as you want if you work hard. At the very least, a great place to start in the industry and set yourself up to either move up the ranks or move on to another company.

    Cons

    Raises and pay in general is less than stellar unless you are really nailing that production bonus.

    InMotion Hosting2019-01-17

    InMotion Hosting Response

    February 25, 2019HR Recruiter

    Thank you so much for taking some time to share your feedback. We appreciate you helping to make our culture great during your time at InMotion Hosting. We're very happy to hear that you were able to take advantage of our advancement opportunities and continue your career with us. ...

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  9. Helpful (3)

    "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InMotion Hosting full-time for more than 5 years

    Pros

    Not many, unfortunately. I'm struggling to remember anything positive about the place.

    Cons

    When my father died unexpectedly, they gave me only 3 days off to deal with everything. That tells you everything you need to know about this company.

    Advice to Management

    You already know what's wrong, and why. Fix it.

    InMotion Hosting2019-02-02

    InMotion Hosting Response

    February 25, 2019HR Recruiter

    Thank you for providing your feedback. We're sorry to hear about your loss. InMotion Hosting does have policies in place for paid time away in the event of a passing family member. In addition to that our team members are also able to take additional paid time off or unpaid leave ...

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  10. "Csr1"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at InMotion Hosting full-time

    Pros

    Great company great environment

    Cons

    I have no cons for this company

    InMotion Hosting2018-11-20

    InMotion Hosting Response

    January 11, 2019HR Recruiter

    Thank you so much for taking some time to share your feedback. It is so great to hear that you have been enjoying your time with InMotion Hosting. Please feel free to reach out to recruiters@inmotionhosting.com if you would like to share any additional feedback.

Found 94 reviews