InReach Continuing Education Solutions Reviews | Glassdoor

InReach Continuing Education Solutions Reviews

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Full-time Part-time

2.6
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Sara Spivey
8 Ratings

14 Employee Reviews

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  1. "You get out what you put in..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at InReach Continuing Education Solutions full-time (More than a year)

    Pros

    InReach is a very open, flexible company with an entrepreneurial spirit. The employees that succeed here are those that work hard to delight customers and see something that should be improved and make a business case accordingly. Educated recommendations that will move the business forward will always be heard and evaluated by the leadership team. The company is an established leader in the continuing education market with some very large clients that are satisfied with the services they receive and are happy to be references when asked. The company is very stable and consistent, and the team in place currently are smart, kind and want to provide the best experience for employees and clients alike.

    Cons

    Not the most cutting-edge market, clients or technology.

    Advice to Management

    Keep your open door policy and continue to encourage the collaboration between teams. It's working and will only make things better.


  2. "It's fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Austin, TX
    Current Employee - Anonymous in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than a year)

    Pros

    People are great, almost no office politics, snacks and happy hours, Taco Tuesdays, real team spirit.

    Cons

    Some managers are micro-mangers so it sucks to be on their team. Small company so not a lot of room for growth.

    Advice to Management

    You know where the problem is, take control of it.


  3. "My first professional job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Support in Austin, TX
    Former Employee - Systems Support in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InReach Continuing Education Solutions (Less than a year)

    Pros

    Cool co-workers
    Nice facility
    Interesting business model
    Great experience

    Cons

    Not much mobility possible for entry level


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  5. Helpful (2)

    "Good and Bad Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support in Austin, TX
    Current Employee - Support in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than 3 years)

    Pros

    small, relaxed dress code, ability to move up

    Cons

    poor organizational skills, lack of cohesiveness, high turnover rate.g

    Advice to Management

    get organized. train employees. treat employees well. have fun!


  6. Helpful (5)

    "More like ‘Discontinuing Education’"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InReach Continuing Education Solutions full-time

    Pros

    Management now pays non-exempt employees overtime (as required by law), Reimbursed gym membership up to $75, 5% matching 401K (although this used to be 10%), occasional free lunches/breakfasts. They generally keep a stocked soda fridge and usually have snacks around, which they boast about on job posts (as though that sets them apart from other offices).

    Cons

    Very technologically-challenged for a tech company. The product's "features" are about a decade behind competitors in the industry, and clients frequently complain about it (justifiably - especially after sales ropes them into thinking they’re signing on with a “best in class” service provider). Client services essentially get paid to apologize, and middle management expertly avoids any real escalations that come up. Upper management's initiatives prove how gravely detached they are from the true problems the company is currently facing. For example, signing new clients takes priority over responding to or improving services for long-time clients.

    Communication across departments is severely and embarrassingly lacking. As pointed out by previous reviewers, there is an extremely high turnover rate and low company morale - job dissatisfaction and frustration is widespread. Certain positions are overwhelmed with work due to the frequent internal tech problems (“frequent” is putting it lightly – problems are so rampant employees are shocked when tools actually work the way they are supposed to). Because of this, most employees feel ill-equipped to do their job well, even though they want to. Much of the work is repetitive, monotonous, and soul-draining, and sadly nothing learned on the job is transferrable to any other context because the majority of time is spent creating new workarounds in order to make internal processes less migraine-inducing.

    Hiring is indiscriminate to a concerning degree. No one is subject to a background check, not even those handling sensitive information like customer credit card numbers or webcasters flying across the country with thousands of dollars worth of company equipment. Referral bonuses are thrown around without question which results in nepotism and many instances of very low skill workers who play video games on the clock while management looks the other way. Incompetence is rewarded while smart/hard work goes unrecognized and unappreciated. Bonuses are (randomly) awarded to management's favorites, while long-time, loyal (read: trapped) employees go years without a bonus or raise. While the high turnover does mean some positions are constantly opening up, there is no path for real career advancement or growth and management demonstrates zero interest in developing employees' skills or matching people to the appropriate area where their talents can be fully utilized.

    Advice to Management

    Show interest in your employees and recognize their achievements and hard work. More importantly, listen to them and take action rather than continually saying you’ll “circle back”.
    Your staff is your most valuable internal asset and if you treated them accordingly you probably wouldn’t be experiencing such high turnover. There is a lot of talent and intelligence at your disposal and if you could get your priorities straight, you might actually be able to fulfill the "best in class" quality you so liberally claim to have.


  7. Helpful (6)

    "Looking for a job? Keep looking."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at InReach Continuing Education Solutions full-time (More than a year)

    Pros

    Pay is ok and advancement is quick due to high turnover.

    Cons

    Communication between departments is poor at best. Constant problems with their software made dealing with angry customers a nightmare.


  8. Helpful (5)

    "Not Keeping up with the Jones'"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at InReach Continuing Education Solutions full-time (More than 3 years)

    Pros

    Good chance of moving upward in the company as the ecosystem has become needlessly complex almost necessitating hiring from within.

    401k is 10% matching (for now). Gym Membership reimbursed (again for now)

    Cons

    Subpar backend catalog system that is clunky, riddled with bugs and errors that slows down work internally and confuses affiliates.

    Management in some areas is highly ineffective without even minimal understanding of duties/tasks of subordinates thus management by proxy.

    Turnover rate is EXTREMELY high for a small company.

    Bonus reward system is random, unpredictable and not understood by employees which defeats the purpose of having one.

    Company culture is feeble at best. Break room Happy Hours are completely random and sometimes go many months in a row without a single one. Company outings are infrequent and feel stiff.

    Advice to Management

    Communicate. Communicate. Communicate. Communication is extremely poor with many not understanding who's doing what, working on what, when it's due, why it's this way, why this person wasn't involved in the discussions on it and so forth. Quarterly company update meetings aren't the end all.

    Actually show appreciation for staff with a "thanks" or "good work" once. Would be great if daily or weekly but most would settle for *once*. Really.


  9. Helpful (3)

    "Ups and downs but better than it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I worked at InReach Continuing Education Solutions full-time (More than 5 years)

    Pros

    Strong market that the company dominates - once signed up customers remain sticky like nothing else. You could sleepwalk and make money in this market.

    Cons

    Management and direction all over the place. No real strategy for expanding beyond a (solid, but small) base of customers.

    Advice to Management

    Pick something to be good at and stick to it.


  10. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than 3 years)

    Pros

    - Encouraging work environment
    - Huge financial backing
    - Great colleagues that work together
    - Management has a legitimate vision on moving the company forward

    Cons

    The problems that used to be prevalent here are no longer the case. People that had negative attitudes are now someone else's problem.

    Advice to Management

    Keep listening to your employees, this can have a profound effect on their attitude towards work.


  11. "Great engaging company, with the right forward thinking attitude"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Developer
    Current Employee - Senior Web Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than 8 years)

    Pros

    - Great people
    - Engaging learning environment
    - Excellent Management that has nothing but the best intentions for their respective departments and its members
    - CEO is great at balancing what the company needs vs Client needs vs Employee needs. Has a great personality and has a no backing down attitude that radiates through to the staff.
    - Company is now backed by a great company that is dedicated to the success and happiness of the company and its employees.
    - I look forward to coming to work everyday (except for the traffic), and sitting next to my awesome team-mates.

    Cons

    There may have been a few downsides in the past, when it looked like the company was a bit unstable, changing of CEOs, etc. But now, I feel more confident in our resolve, tact, and just great people to work with than ever before. A couple of gripes I have is the isolationism of the office. I feel like teams are walled off from one another, and this prevents some free reign of ideas from flowing from one dept, to another. And, the decor/colors of the office, at least in my area, are terrible, and the cubicles are depressing.

    Advice to Management

    Some advice I would give to management is to look at other Tech companies and the way they achieve employee happiness through not just money but also investing in a great working environment (paint colors, cubical delete, natural light, team layout, non-isolationism, etc).


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