InReach Continuing Education Solutions Reviews | Glassdoor

InReach Continuing Education Solutions Reviews

Updated July 31, 2017
15 reviews

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2.6
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Sara Spivey
9 Ratings

15 Employee Reviews

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  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than 3 years)

    Pros

    - Encouraging work environment
    - Huge financial backing
    - Great colleagues that work together
    - Management has a legitimate vision on moving the company forward

    Cons

    The problems that used to be prevalent here are no longer the case. People that had negative attitudes are now someone else's problem.

    Advice to Management

    Keep listening to your employees, this can have a profound effect on their attitude towards work.


  2. "Total disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InReach Continuing Education Solutions full-time (More than a year)

    Pros

    Free snacks, drinks and the occasional meal if you worked 12 hours straight

    Cons

    The people are dumb, management is terrible, the pay is far too little for the hassle

    Advice to Management

    Burn it down and rebuild

  3. "You get out what you put in..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at InReach Continuing Education Solutions full-time (More than a year)

    Pros

    InReach is a very open, flexible company with an entrepreneurial spirit. The employees that succeed here are those that work hard to delight customers and see something that should be improved and make a business case accordingly. Educated recommendations that will move the business forward will always be heard and evaluated by the leadership team. The company is an established leader in the continuing education market with some very large clients that are satisfied with the services they receive and are happy to be references when asked. The company is very stable and consistent, and the team in place currently are smart, kind and want to provide the best experience for employees and clients alike.

    Cons

    Not the most cutting-edge market, clients or technology.

    Advice to Management

    Keep your open door policy and continue to encourage the collaboration between teams. It's working and will only make things better.


  4. "It's fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Austin, TX
    Current Employee - Anonymous in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than a year)

    Pros

    People are great, almost no office politics, snacks and happy hours, Taco Tuesdays, real team spirit.

    Cons

    Some managers are micro-mangers so it sucks to be on their team. Small company so not a lot of room for growth.

    Advice to Management

    You know where the problem is, take control of it.


  5. "Great engaging company, with the right forward thinking attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Developer
    Current Employee - Senior Web Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InReach Continuing Education Solutions full-time (More than 8 years)

    Pros

    - Great people
    - Engaging learning environment
    - Excellent Management that has nothing but the best intentions for their respective departments and its members
    - CEO is great at balancing what the company needs vs Client needs vs Employee needs. Has a great personality and has a no backing down attitude that radiates through to the staff.
    - Company is now backed by a great company that is dedicated to the success and happiness of the company and its employees.
    - I look forward to coming to work everyday (except for the traffic), and sitting next to my awesome team-mates.

    Cons

    There may have been a few downsides in the past, when it looked like the company was a bit unstable, changing of CEOs, etc. But now, I feel more confident in our resolve, tact, and just great people to work with than ever before. A couple of gripes I have is the isolationism of the office. I feel like teams are walled off from one another, and this prevents some free reign of ideas from flowing from one dept, to another. And, the decor/colors of the office, at least in my area, are terrible, and the cubicles are depressing.

    Advice to Management

    Some advice I would give to management is to look at other Tech companies and the way they achieve employee happiness through not just money but also investing in a great working environment (paint colors, cubical delete, natural light, team layout, non-isolationism, etc).


  6. Helpful (1)

    "Not a Good Idea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. None. None. None. None.

    Cons

    Upper management extremely unprofessional. Employees are treated with a complete lack of respect. The company was inconsistent with their products, as well as their pricing structure. A haphazard company.

    Advice to Management

    If possible, get an objective view of the company via a "professional consultant", and hopefully take consideration of consultant recommendations.


  7. "My first professional job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Support in Austin, TX
    Former Employee - Systems Support in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InReach Continuing Education Solutions (Less than a year)

    Pros

    Cool co-workers
    Nice facility
    Interesting business model
    Great experience

    Cons

    Not much mobility possible for entry level

  8. Helpful (1)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at InReach Continuing Education Solutions full-time

    Pros

    small company, relatively friendly people, decent location, a few snacks and drinks.

    Cons

    incredibly poor management, hardly any room to grow or move up, haphazard company decisions, contract CEOs and outside advisers, bonuses stopped going out.

    Advice to Management

    Stop and think a bit before making decisions and treat your employees correctly. there are people within that company that work really hard and deserve much more respect and compensation.


  9. Helpful (4)

    "No Process, Hopeless Product, Hapless People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InReach Continuing Education Solutions full-time (More than 3 years)

    Pros

    Gym membership reimbursement to $75/mo. Free snacks, soda, beer. Right off the highway. Near Torchy's Tacos. Casual dress. The HVAC usually works.

    Cons

    Their business model seems to be: Convince a prospect client that they are signing up with a best-in-class solution. Disappoint the client for a year. Beg the client to stay on for another year. Disappoint the client for another year. Lose the client. Repeat.

    The other reviewers were dead on about the software being at least 10 (if not 15) years behind their competition. It is enormously frustrating and perplexing to end users, and there is very little in the way of online help content. The developers are completely oblivious to UI concerns and openly disdain suggestions for independent usability testing (there are a few on the development team who "get it", but they aren't product managers or decision-makers). The operations team (customer support and production) is hit or miss, with some excellent staff and others who seem to have been chosen with no regard to their qualifications.

    There has been a lot of recent turnover in the executive team, many of whom are out of their depths and have no experience at all in their areas of oversight. Their entire sales team was let go in the last year and their sustaining account managers ("client services" or "client success" or whatever they are calling it this week) are populated by people the majority of whose recent prior experience is working retail sales at a big box electronics retailer, and who have very poor business acumen.

    Not everyone is inept. There are several very competent people that come through the door, but those types quickly size up the situation and aim to get out as soon as they can, all of which leads to a brain drain situation, with the probability that the longer someone has been employed there, the more clueless they are.

    The company's overriding concern appears to be just stay afloat, trying not to lose the clients they do have, leading to making pointless and haphazard updates to the software to placate them, and wasting resources on hanging on to unprofitable or very low-revenue clients with no financial justification.

    There is a general lack of leadership, a complete breakdown in process, and many people of questionable qualification for their roles.

    If you are at all interested in achieving anything of substance in your career, I can't recommend strongly enough avoiding this company, except as a way to fill time and collect a paycheck until you can find something better.

    Advice to Management

    In the words of Gordon Ramsay, "Shut it down!"


  10. Helpful (4)

    "Ignorance is bliss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    High turn over means you can move up quickly
    Fired yet another CEO

    Cons

    Fired yet another CEO
    Promoted a yahoo as the new CEO
    6 months and the doors will be shut

    Advice to Management

    Leave


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