Incharge Debt Solutions Reviews | Glassdoor

Incharge Debt Solutions Reviews

Updated March 21, 2018
6 reviews

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2.6
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Recommend to a friend
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Etta W. Money
2 Ratings

Employee Reviews

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  1. "Debt management counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counselor in Orlando, FL
    Former Employee - Counselor in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from home was awesome.

    Cons

    Raise increments were 10 cents.

    Advice to Management

    Better raises for hard working employees.


  2. "Worst Job Ever! terrible company ethics and treatment for part time emloyees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Credit Counselor (Call Center) in Orlando, FL
    Former Employee - Certified Credit Counselor (Call Center) in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Incharge Debt Solutions part-time (More than a year)

    Pros

    - There are good people working there as in every company
    - Diversity of backgrounds
    - Modern building, nice environment
    - Company truly cares about the customers
    - Training is provided , the main lady instructor was very nice and caring

    Cons

    -Low Ethics towards staff
    - Constant pressure from management
    - You are spied on constantly while on the phone with client and get rated
    - No flexibility, very limited time for meals or even to just go the bathroom
    - O benefits for part times
    - No respect for employees
    - Very emotional client/ counselor relationship which can be very enriching but also draining mentally.

    Advice to Management

    Just have some respect for your employees!

    I was doing a great job per management, always on time, reliable but I got really sick and had to stay home for 2 days after informing management. When back at my desk (big open space with no privacy) I was terminated on the spot, had to take my belongings and was escorted like a criminal to the door of the building! it was an extremely disturbing experience! it took me a long time to really realise and digest what happened.

    Start treating your part timers like Human beings and not like expendable office accessories!

  3. "Not a good company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Incharge Debt Solutions part-time (More than 8 years)

    Pros

    great coworkers and good programs for clients

    Cons

    everything else, salaries are incompetent as the company and administrations are incompetent.


  4. "Great company but there's room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Negative Outlook

    I have been working at Incharge Debt Solutions full-time (More than 8 years)

    Pros

    Great pay and benefits. Company follows strict procedures to ensure fairness and consistency with employees. Work from Home program is effective and a great reason to stay. Employees stay for many years, average employee has been there for at least 6 years. InCharge 401K match is excellent. Flex Fridays is offered for managers and above. New employees qualify for benefits in as little as 30 days when most companies make you wait 90 days.

    Cons

    Too many lay offs so employees are always concerned about the next lay off. Opportunities for growth are limited. They prefer seeking external candidates rather than promote internally, even for low level positions. Feedback from entry level employees is not well accepted or encouraged, in fact, everyone fears to speak up.

    Advice to Management

    Employees are an asset and should be treated as an asset, not an expense. Listen to your employees feedback, it may surprise you to hear the great ideas that come from hourly employees. Increase number of trainings and feedback sessions, ensure managers are meeting with floor representatives often which is hardly the case in some departments.


  5. "Once a very great and prominent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Incharge Debt Solutions full-time (More than 8 years)

    Pros

    Good salaries and great benefits

    Cons

    Rapid changes without clear direction. Four major lay off's in 10 years. Upper management never changes ; opportunity for growth is very limited if you do not become personally involved with your peers


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Incharge Debt Solutions part-time (More than 5 years)

    Pros

    Great Retail that focuses on putting the customer first,employee remain with company for years

    Cons

    New Store Management removed t former Employees and created unhappy group of staff