Independence Blue Cross Reviews | Glassdoor

Independence Blue Cross Reviews

Updated September 23, 2017
297 reviews

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3.4
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Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
141 Ratings

297 Employee Reviews

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Pros
  • Work life balance really exists, it isn't just something that company touts to get people in the door (in 27 reviews)

  • Great work-life balance and good benefits (in 14 reviews)

Cons
  • No senior management appreciation for work-life balance (in 10 reviews)

  • Little room for growth in certain areas (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Senior Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Philadelphia, PA
    Current Employee - Senior Product Manager in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at Independence Blue Cross full-time (More than 10 years)

    Pros

    Everyone is like family. Stable environment that supports employees staying for a long period of time. Annual company bonus. Excellent community footprint.

    Cons

    Promote based on who you know not work quality. Allow employees with low productivity to remain which has a negative impact on overall department productivity and morale.

    Advice to Management

    Hold employees accountable for their work. Fire employees with low productivity. Reward high performers.


  2. "Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phila, PA
    Current Employee - Customer Service Representative in Phila, PA
    Approves of CEO

    I have been working at Independence Blue Cross full-time (Less than a year)

    Pros

    Opportunity for growth
    Continuous and ongoing workshops for personal and professional development

    Cons

    Departmental restrictions make it very difficult to take advantage of the learning and volunteer work that is available.

    Advice to Management

    Be more flexible

  3. "Business Analyst Operations"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross full-time

    Pros

    Work-Life Balance is excellent

    Cons

    Below average salary for employees


  4. "Commit to Existing Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Independence Blue Cross full-time

    Pros

    Good Benefits
    Great Location
    Generally friendly staff
    Nice office space
    Generally no open floor plans
    Good facilities such as cafeteria and gym

    Cons

    Data warehousing management is not comfortable communicating realistic project expectations and deadlines during project planning with higher ups, for which employees regularly suffer. They just want the department to churn, which is not effective for cost savings or our reputation in the long run. There is also an obvious bias among some data warehouse management, who prefer hiring and promoting employees of their own race. Management is clearly more comfortable interacting with these employees, which creates an unspoken us vs them culture in the department.

    The needs of data warehouse staff are frequently ignored. Previously there were managers of BSAs. Now BSAs are reporting to managers of development. The BSAs that were involved in building the data warehouse, did not initially have experience in data warehousing. Talented analysts were pooled from various departments in IBC, and then trained in data warehousing practices. This approach worked well and resulted in the creation of the warehouse that has been running for the past 10 years.

    Quietly lays off groups of workers.

    Advice to Management

    Show some commitment to existing employees. Provide actual and continuous training, not online modules that can be completed in an hour. Communicate actual concerns with employees. Allow dissent, encourage feedback, look for innovative ideas, allow consideration of new information and novel "outside-the-box" thinking..


  5. "Fair employer with great work / life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Independence Blue Cross full-time

    Pros

    IBC is a great company that is committed to ensuring their employees have opportunities for advancement. There are a number of resources available to people that are motivated enough to take advantage of them. Work life balance really exists, it isn't just something that company touts to get people in the door. IBC is also committed to keeping their employees healthy by offering a free on-site gym, various healthy lifestyle programs in addition to health insurance and PTO for certain medical appointments or procedures. IBC also gives back to the community and offers all employees opportunities to take part in volunteer activities. I love working for a company that does so much to give back to our community.

    Cons

    As with any large company, at times it can feel like it takes a while to cut through the red tape and make things happen. Some areas of the organization feel like they have less autonomy and flexibility than others.

    Advice to Management

    Continue to take pride in helping employees grow and develop and continue to see the value in allowing employees to work from home to afford them a work / life balance.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Independence Blue Cross full-time

    Pros

    Independence offers growth opportunities and is a place you can make a career. The collaborative environment allows for employees to move around within the company. The leadership team is focused on improving customer experience and remaining a leader in the insurance industry. A big plus is the flexibility most areas have for work arrangements & schedules, as well as the company's involvement in the community.

    Cons

    As with most large organizations, politics can be difficult to navigate at times. The culture of "this is how we've always done things" is being challenged by current leaders, but has been a concern over the years when trying to drive change.

    Advice to Management

    Stay focused on change and what will be needed to remain successful.


  7. "Work / Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Independence Blue Cross full-time

    Pros

    Great benefits, great people, support system (at least when I started 14 years ago) and community outreach.

    Cons

    Micro management and deception. Trust issues between management and staff.

  8. "Insurance Risk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross full-time

    Pros

    Good company quality service offerings and good values

    Cons

    Minimize the confusing management messages

    Advice to Management

    Recognize the value of good talent, as it is hard to find.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior EBusiness Systems Analyst in Philadelphia, PA
    Current Employee - Senior EBusiness Systems Analyst in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Independence Blue Cross full-time (More than 3 years)

    Pros

    The organization has a great culture. They have awesome training programs for incoming and current members. The company promotes making horizontal moves.

    Cons

    It is difficult to move vertically. Significant compensation increases are very hard to come by. Very slow to change.

    Advice to Management

    Change the culture of the organization to better suit millenials.


  10. "Medicare Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Independence Blue Cross full-time

    Pros

    Best company to work for

    Cons

    No Cons to this company

    Advice to Management

    Keep up the great job


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