Independence Blue Cross Reviews | Glassdoor

Independence Blue Cross Reviews

Updated July 16, 2017
285 reviews

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3.2
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Independence Blue Cross President & CEO Daniel Hilferty
Daniel Hilferty
132 Ratings

285 Employee Reviews

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Pros
Cons
  • No senior management appreciation for work-life balance (in 10 reviews)

  • Little room for growth in certain areas (in 8 reviews)

More Pros and Cons

  1. "My experience is wonderful. The company is an excellent place to work. No issues. No complaints."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Philadelphia, PA
    Current Employee - Administrative Assistant in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Independence Blue Cross full-time (More than 8 years)

    Pros

    People. Job experience. Growth. Work life balance. It is a caring and compassionate company. The executive office takes the time to interact and keep in touch with the company as a whole.

    Cons

    None I can think of I am supposed to write 20 words describing the cons and I, in my personal experience, have none to mention. Sorry.

    Advice to Management

    Keep up the great job.


  2. "Overly Good Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Independence Blue Cross full-time (More than a year)

    Pros

    Good nature employees, mindful managers, excellent facilities, excellent gym, very flexible hours.

    Cons

    Slow moving and very bureaucratic. Too many cooks involved in each project.

  3. "Associate Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Client Services Representative in Philadelphia, PA
    Former Employee - Associate Client Services Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Independence Blue Cross full-time (More than a year)

    Pros

    You have a lot of opportunities to move up when postings become available. The training and especially the trainers are excellent in a 6 to 8 week training class where they teach you all the skills and knowledge to be very successful on the phone when the training is completed. The best advice I can give a new employee is pay attention and absorb as much information you can while training which will make the transition to taking actual calls very transparent and easy. Always go in about a half an hour or at least fifteen minutes before your shift starts so you can relax yourself and prepare for your day.

    Cons

    Some customers can be a little rude but the majority of people are nice.

    Advice to Management

    Keep supporting your co-workers like you do and encouraging them to succeed.


  4. "Family company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Independence Blue Cross full-time (More than 10 years)

    Pros

    Good place to work friendly environment

    Cons

    work from home should be for ALL employees

    Advice to Management

    Consider offer non-exempt employees to option to work from home


  5. "good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Independence Blue Cross full-time

    Pros

    good place to work or me

    Cons

    to me, it is too far away


  6. "Customer Service department will work you TO DEATH"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Coworkers were so helpful when handling complicated issues.

    Cons

    The Customer Service dept. at IBC truly is an unfortunate result of the incredible disorganization of the company's operational processes. Customer service representatives spend countless hours resolving issues which should have never happened in the first place. They bend over backwards to get answers to customer questions that very often could be answered by a well-designed smartphone application. Anyone in the customer service department will find it shocking how many claims are not processed correctly per the policies' benefits and how many phone calls these issues generate. The newer customer service application that the department has adopted is a complete nightmare and a sad attempt at modernization. Management does not realize the horrible effects the constant chaos has on employee health. I will never forget hearing a coworker exclaim out loud "I'M SICK AND TIRED OF BEING SICK AND TIRED." Exhaustion and burn out are severe problems here that management does not take responsibility for.

    Advice to Management

    Invest in the technology infrastructure and invest in the employees. This means staffing the department so that BOTH the customers' needs are met AND the health and well-being of the employees is taken seriously.


  7. "Pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Independence Blue Cross full-time (More than 3 years)

    Pros

    Great location, comfortable environment, good work/life balance, opportunities for advancement and APPEARS to be committed to diversity.

    Cons

    Conditions can vary based upon your department or manager like any other large company, but HR is pretty responsive to issues.

  8. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Independence Blue Cross full-time

    Pros

    I think the 401k program is pretty good

    Cons

    Silos, Laid Off a lot of knowledgeable people, a lot of work is being outsourced


  9. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant
    Former Employee - Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Independence Blue Cross (More than 5 years)

    Pros

    Great on the job training. Company believes in investing in their employees. Great pay and benefits.

    Cons

    Very stressful work environment with a lot of work and office politics. Was laid off due to bad management when merger with another insurance company did not go through.

    Advice to Management

    do not over hire to back fill positions. Treat fellow employees with respect instead of acting in a demeaning manner.


  10. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hands on experience. People are helpful when help is sought.

    Cons

    Lack of direction or guidance


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