Indigo Books & Music Reviews in Canada | Glassdoor

Indigo Books & Music Canada Reviews

Updated May 23, 2017
171 reviews

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Canada

3.2
Star Star Star Star Star
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Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
104 Ratings

171 Employee Reviews

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Pros
  • Great people, great atmosphere, great books (in 22 reviews)

  • They treat their employees well, and work life balance is strongly encouraged (in 9 reviews)

Cons
  • minimum wage went up we just got bumped up to it without previous raises being added (in 28 reviews)

  • Head office out of touch with what frontline workers dealt with (in 19 reviews)

More Pros and Cons

  1. "Positive work atmosphere, great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Indigo Books & Music full-time (More than 3 years)

    Pros

    There are lots of opportunity to grow over the long term. They treat their employees well, and work life balance is strongly encouraged. Good benefits.

    Cons

    Sometimes changes are slow to take place. There is a air of impersonality at home office because it is a large company, and there is not often contact with people higher up.

    Advice to Management

    To improve engagement and foster an environment where employees are personally invested in their work, it would help if those in management positions had more regular contact with the staff in a meaningful capacity.


  2. Helpful (1)

    "Pretty neutral"

    Star Star Star Star Star
    Former Employee - Customer Experience Representative in Calgary, AB (Canada)
    Former Employee - Customer Experience Representative in Calgary, AB (Canada)
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music part-time (More than a year)

    Pros

    Great staff discounts and atmosphere. Lots of variety in work and very easy for the most part.

    Cons

    Very cliquey and hard to find a place if you aren't an instant favourite of the majority. Managers are also often too busy to notice this which makes for a potentially toxic environment.

    Advice to Management

    The managers need to be managed and you need to use your good floor staff no matter if the majority likes them or not.


  3. Helpful (1)

    "Gas lighting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Edmonton, AB (Canada)
    Former Employee - Customer Experience Manager in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Indigo Books & Music full-time (More than 10 years)

    Pros

    My co-workers where great people, Love of Books was shared. Very straight forward responsibilities. So many regular customers, loved interaction with people coming into be wow-ed.

    Cons

    Store managers care about employees, but could not do much to protect against regional mgt that often set stores up to fail. Mind games became to much and off set negatively wanting to stay and fight for company.

    Advice to Management

    Better background checks and hiring practises, when hiring Mgt out of company. People can fake an interview and the real person comes out later.


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  5. Helpful (2)

    "Coles Bookstore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Edmonton, AB (Canada)
    Current Employee - Customer Experience Representative in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Indigo Books & Music part-time (Less than a year)

    Pros

    Boss that really cared about the staff
    Staff discount
    Friendly co-workers
    Book loan program

    Cons

    Money

    District managers constantly breathing down boss's neck who in turn breathes down our necks.

    Advice to Management

    Allow your managers and staff to be creative. Micromanaging will only hurt the company in the long-term.


  6. "Forklift operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Brampton, ON (Canada)
    Current Employee - Ontario in Brampton, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly environment and managers are polite and cooperative. Everyone works as a one team .

    Cons

    Employees should have the access to the washroom which is pass thruu the security office and washrooms are really far


  7. Helpful (1)

    "Customer Experience Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Toronto, ON (Canada)
    Former Employee - Customer Experience Representative in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music (More than a year)

    Pros

    Fun, cool vibe and atmosphere

    Cons

    Lots of turnover with staff and management


  8. Helpful (3)

    "Customer Experience Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Edmonton, AB (Canada)
    Former Employee - Customer Experience Manager in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time (More than a year)

    Pros

    Your employees will make your day: this job is about the people. Your co-managers can be a life-line. You will definitely have fun at work, and if you love reading (which you should!), it will be wonderful to be surrounded by product that you can get behind.

    Cons

    Occasionally, you are asked to accomplish the impossible. Maintain realistic expectations -- it will keep you sane. Drink the koolaid, but don't drown in it.

    Advice to Management

    Communicate with your team (CERs and peers), and treat each other with grace and patience. Everyone needs peer coaching on occasion. Keep in mind that others' have jobs to do, but offer support when you see that your team is drowning.


  9. Helpful (2)

    "Long time employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Indigo Books & Music full-time (More than 8 years)

    Pros

    Lots of perks if you love books/reading
    Good health and dental benefits

    Cons

    Lots of whispering in the office and talking behind peoples backs
    Hierarchy in poor taste

    Advice to Management

    Pay attention to your employees, there is high turn over for a reason


  10. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Planning Manager in Toronto, ON (Canada)
    Former Employee - Assistant Planning Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Good company, good values, fun atmosphere. Overall the experience is very positive, and has a lot of what modern large companies offer

    Cons

    Zero career development, very limited knowledge of staff, often poor management decisions. No comprehension of budgets and how/why to do things

    Advice to Management

    Focus more on teaching your staff why you do things instead of how. Would be very useful for their growth


  11. "Amazing Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Mississauga, ON (Canada)
    Former Employee - Customer Experience Representative in Mississauga, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Indigo Books & Music part-time (Less than a year)

    Pros

    Great management that actually cares about you, colleagues that are just as into books - if not more - as you, and THE 30% EMPLOYEE DISCOUNT.

    Cons

    Not much. Generally you start as a seasonal employee, so I guess the only con would be that you might not be kept on at the end of your contract, just due to the sheer amount of seasonals they hire during peak season.


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