Indigo Books & Music Reviews | Glassdoor

Indigo Books & Music Reviews

Updated November 12, 2018
521 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
213 Ratings

521 Employee Reviews

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Pros
Cons
  • "Only thing is that it is minimum wage and it's not based on commissions either" (in 67 reviews)

  • "Full-time employment with accompanying perks (medical) are hard to get" (in 37 reviews)

More Pros and Cons

  1. "Clinical"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Indigo Books & Music full-time (More than 5 years)

    Pros

    Great experience working with great people

    Cons

    I have no cons in this experience


  2. "Customer experience leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Calm work environment, staff discount, team environment

    Cons

    Lack of clear leadership, confusing management hierarchy, lack of safety

    Advice to Management

    Clear dilineation between chapter and Starbucks is necessary. Late hours expose staff to safety concerns in parking lot and getting home.

  3. "Poor HR and Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Ontario, CA
    Former Employee - General Manager in Ontario, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music (More than 8 years)

    Pros

    Great staff in the field, you will make good friends here
    You get to work around book

    Cons

    Upper management (regional directors and up) are unable to create change
    I never experienced a time where Human Resources involved themselves in a situation and made the outcome better. Awful department. A real indictment.
    Indigo has come to realize that there is an aura around selling books and that people will stay. The level of pay at many levels reflects this.


  4. "Customer Experience Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly staff and get to work in a really warm and friendly environment because customers are mostly book lovers and they have good manners.

    Cons

    Minimum wage is not attractive enough for me to stay at Indigo. And the location I was at was far from home so transportation was a big issue.

    Advice to Management

    No advice beside more compensation


  5. "Good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great management, great team atmosphere

    Cons

    Need to focus on CER ambitions and getting part-time students more involved

    Advice to Management

    Engage with your student employees


  6. Helpful (5)

    "Home Office Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Good brand. Paid Christmas party. Sample sales in the Salon.

    Cons

    Lower than average salaries at Home Office. Poor leadership. Million dollar budgets are treated like pennies.

    Advice to Management

    Pay your employees who execute on tasks (Coordinator, Specialist) better to retain talent and be competitive in the Canadian retail environment. Provide more career growth opportunity to reward exceptional employees.


  7. Helpful (2)

    "Not a promising career place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time (More than a year)

    Pros

    none that I can think of

    Cons

    Poor management. Extremely unprofessional leadership out of the New York office. Many empty promises.

    Advice to Management

    Re-consider your leadership for the Production team in New York

  8. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Supervisor in Toronto, OH
    Former Employee - Cash Supervisor in Toronto, OH
    Recommends
    Approves of CEO

    I worked at Indigo Books & Music part-time (Less than a year)

    Pros

    Managers were great, relaxed atmosphere, and work pace was good. I enjoyed the people I worked with.

    Cons

    It is a retail environment. Pay is a little low, hours are irregular, and the peak seasons can get a little crazy.

    Advice to Management

    None really.


  9. "Customer Experience Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, good management

    Cons

    Moving towards more of a merchandise-driven business model (if you consider that a con) as well as more sales targets


  10. "CER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Indigo Books & Music part-time

    Pros

    The company culture is very friendly, it's probably one of the best retail franchises to work. If you like books it's also great, customers often ask for advice about books so there's lots of great conversation, there's not a lot of pressure to get sales fast if your on the floor, you can just casually chat with costumers while showing them the items they're looking for

    Cons

    Only pays minimum wage, there's a lot of emphasis on upselling (rewards and gifts, e.g.).


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