Indigo Books & Music Reviews | Glassdoor

Indigo Books & Music Reviews

Updated July 20, 2017
274 reviews

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3.2
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Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
161 Ratings

274 Employee Reviews

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Pros
  • Great people, great atmosphere, great books (in 24 reviews)

  • The employee discount of 30% was pretty good too (in 17 reviews)

Cons
  • minimum wage went up we just got bumped up to it without previous raises being added (in 31 reviews)

  • Head office out of touch with what frontline workers dealt with (in 20 reviews)

More Pros and Cons

  1. "Good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great management, great team atmosphere

    Cons

    Need to focus on CER ambitions and getting part-time students more involved

    Advice to Management

    Engage with your student employees


  2. "Poor HR and Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Ontario, CA
    Former Employee - General Manager in Ontario, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music (More than 8 years)

    Pros

    Great staff in the field, you will make good friends here
    You get to work around book

    Cons

    Upper management (regional directors and up) are unable to create change
    I never experienced a time where Human Resources involved themselves in a situation and made the outcome better. Awful department. A real indictment.
    Indigo has come to realize that there is an aura around selling books and that people will stay. The level of pay at many levels reflects this.

  3. Helpful (5)

    "Home Office Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Good brand. Paid Christmas party. Sample sales in the Salon.

    Cons

    Lower than average salaries at Home Office. Poor leadership. Million dollar budgets are treated like pennies.

    Advice to Management

    Pay your employees who execute on tasks (Coordinator, Specialist) better to retain talent and be competitive in the Canadian retail environment. Provide more career growth opportunity to reward exceptional employees.


  4. Helpful (2)

    "Not a promising career place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time (More than a year)

    Pros

    none that I can think of

    Cons

    Poor management. Extremely unprofessional leadership out of the New York office. Many empty promises.

    Advice to Management

    Re-consider your leadership for the Production team in New York


  5. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Supervisor in Toronto, OH
    Former Employee - Cash Supervisor in Toronto, OH
    Recommends
    Approves of CEO

    I worked at Indigo Books & Music part-time (Less than a year)

    Pros

    Managers were great, relaxed atmosphere, and work pace was good. I enjoyed the people I worked with.

    Cons

    It is a retail environment. Pay is a little low, hours are irregular, and the peak seasons can get a little crazy.

    Advice to Management

    None really.


  6. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Indigo Books & Music part-time

    Pros

    Excellent employer. They want their employees to thrive, and their customers to be offered excellent customer service. Company is doing really well and they shower this back onto their employees and customers.

    Cons

    Not possible to have more than about 30h/week.


  7. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Truly a passionate company continuously evolving with the rise of Amazon and other online retailers
    In the heart of downtown - cannot beat the location

    Cons

    Depending on department work-life-balance unattainable; to work from home full day you may have to take a half-day vacation ... unless you are a director or higher and/or have children.
    Run by women with absolutely no mat leave - poor benefits in general
    Cannot give truly new ideas to XO, can only 'repackage' existing ideas

    Advice to Management

    Better benefits to keep young workforce, improve work-life-balance, allow for truly new ideas

  8. "Great People, Mediocre Policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Montreal, QC (Canada)
    Current Employee - Customer Experience Representative in Montreal, QC (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Indigo Books & Music part-time (More than 3 years)

    Pros

    - Very relaxed work environment
    - Like-minded co-workers
    - Great employee discount

    Cons

    - Focus on sales rather than customer experience
    - Little to no chance for advancement
    - Minimum Wage regardless of experience


  9. "Disconnected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Indigo Books & Music part-time

    Pros

    You can borrow books. It's clean.

    Cons

    Senior management has a poor grasp of the clientele, does not listen to lower-level staff, expects a lot from lower-level staff making minimum wage. Toxic work culture that is hidden by the knick-knacks that are quickly replacing bookshelves.

    Advice to Management

    Stop hiring external candidates who are not qualified instead of promoting from within.


  10. "Company talks a big game about caring for employees but doesn't deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Indigo Books & Music part-time (More than 3 years)

    Pros

    - 30% discount
    - meet great people

    Cons

    - crappy hours
    - not much room for advancement
    - minimum wage with high expectations


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