Indigo Books & Music Reviews in Toronto, ON | Glassdoor

Indigo Books & Music Toronto Reviews

Updated February 20, 2017
100 reviews

Filter

Filter

Toronto, ON, Canada Area (Canada)

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
59 Ratings

100 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • minimum wage went up we just got bumped up to it without previous raises being added (in 28 reviews)

  • Head office out of touch with what frontline workers dealt with (in 19 reviews)

More Pros and Cons

  1. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Planning Manager in Toronto, ON (Canada)
    Former Employee - Assistant Planning Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Good company, good values, fun atmosphere. Overall the experience is very positive, and has a lot of what modern large companies offer

    Cons

    Zero career development, very limited knowledge of staff, often poor management decisions. No comprehension of budgets and how/why to do things

    Advice to Management

    Focus more on teaching your staff why you do things instead of how. Would be very useful for their growth


  2. "Amazing Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Mississauga, ON (Canada)
    Former Employee - Customer Experience Representative in Mississauga, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Indigo Books & Music part-time (Less than a year)

    Pros

    Great management that actually cares about you, colleagues that are just as into books - if not more - as you, and THE 30% EMPLOYEE DISCOUNT.

    Cons

    Not much. Generally you start as a seasonal employee, so I guess the only con would be that you might not be kept on at the end of your contract, just due to the sheer amount of seasonals they hire during peak season.


  3. Helpful (1)

    "Customer Service Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CER in Mississauga, ON (Canada)
    Former Employee - CER in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music full-time (More than 3 years)

    Pros

    great place to work if you enjoy reading; talk to a ton of customers about great stories and variety of great sale products flow through depending on the seasons.

    Cons

    new staff would be close to your wage; even if you worked at Indigo a long time; your hourly rate goes up so little that often very little spread between a brand new worker and a seasoned employee; this sucks.

    Advice to Management

    if you valued your seasoned employee; and paid a better wage and had better increases; then you would not be continuing to train new people on a on going bases; then you would have a more stable store which is so much better for both the customers and the bottom line.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Decent place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Toronto, ON (Canada)
    Former Employee - Administrative Assistant in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music part-time (Less than a year)

    Pros

    Sometimes management can micro-manage on simple tasks, which exasperates the staff, but for the most part everyone is very welcoming and helpful.

    Cons

    -Raises were few and far between
    -Sales goals were not always realistic
    -Extra benefits were few
    -No room to move up


  6. Helpful (1)

    "Great part-time place to work for book lovers."

    Star Star Star Star Star
    Former Employee - Customer Experience Representative in Hamilton, ON (Canada)
    Former Employee - Customer Experience Representative in Hamilton, ON (Canada)
    Recommends

    I worked at Indigo Books & Music part-time (More than 3 years)

    Pros

    Amazing team with great training. The customers who come in are mostly book lovers like the staff, so there's great opportunity for discussion and relationship building.

    Cons

    Aren't very transparent with employees regarding upper management decisions. When employees leave they were slow to fill new positions, causing strain on the team by increasing our workload and hours.

    Advice to Management

    Keep the employee training curriculum as it well prepares employees for the job. Don't cut off communications to retail employees as it can cause a lack of trust in management.


  7. Helpful (5)

    "Marketing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Smart people, cool perks/benefits, nice office

    Cons

    mass layoffs, company is restructuring but does not really care about their employees needs, a lot of hostility between departments, no onboarding provided except a 3 hour orientation that does not really provide anything but superficial information about the company

    Advice to Management

    this is more advice to the executives...you have a lot of people who worked really hard and were very loyal and you created an environment where no one felt secure about their jobs.


  8. Helpful (1)

    "POOR POOR MANAGEMENT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Toronto, ON (Canada)
    Current Employee - Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Indigo Books & Music full-time (More than a year)

    Pros

    Great people to work with and interesting business.

    Cons

    VERY POOR QUALITY in terms of management. Managers and directors are only concerned by one thing: looking good in front of the CEO, and they don't care at all about their team.
    They let their personal wellbeing come before the company wellbeing and use their position to cover for their incompetency.

    Advice to Management

    Trust your employees and replace the management.


  9. "Need to be more organized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Brampton, ON (Canada)
    Former Contractor - Anonymous Contractor in Brampton, ON (Canada)

    I worked at Indigo Books & Music as a contractor (Less than a year)

    Pros

    Good place to work, nice people.

    Cons

    Poor management. Team leaders and managers don't know how to utilize man power. No proper training. very disorganized.


  10. Helpful (4)

    "Manager, Analytics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Indigo Books & Music full-time (More than 3 years)

    Pros

    Great employee perks
    Fast paced environment
    Lovely HQ location

    Cons

    Poor advancement opportunities
    Constant change in business priorities with little or no communication from upper management


  11. "Seasonal Customer Experience Representative"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Indigo Books & Music (Less than a year)

    Pros

    - You're working with people around your age (Gr. 12/college/university students)
    - Easy to pick up on Cashier
    - People generally know what they want, they just need help finding it. Best source: kiosk

    Cons

    - Hours weren't that high because they pretty much hired so many people
    - If you're an extrovert, this job is going to be easy. If not you may find some difficulty



Showing 100 of 264 reviews
Reset Filters