Indigo Books & Music Reviews in Toronto, ON | Glassdoor

Indigo Books & Music Toronto Reviews

Updated September 16, 2017
109 reviews

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Toronto, ON, Canada Area (Canada)

3.2
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Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
65 Ratings

109 Employee Reviews

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Pros
  • Great people, great atmosphere, great books (in 24 reviews)

  • The employee discount of 30% was pretty good too (in 18 reviews)

Cons
  • minimum wage went up we just got bumped up to it without previous raises being added (in 32 reviews)

  • Head office out of touch with what frontline workers dealt with (in 20 reviews)

More Pros and Cons

  1. "Great Retail Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Mississauga, ON (Canada)
    Current Employee - Customer Experience Representative in Mississauga, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Indigo Books & Music (Less than a year)

    Pros

    -Great culture
    -Management can help motivate

    Cons

    - Not a lot of access to head office, so minimal room to grow


  2. Helpful (1)

    "Fun brand, extremely political, no focus as a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Indigo Books & Music full-time

    Pros

    Fun brand;
    Nice downtown location;
    Great company events;
    Some groups are very strong - this is a good place for marketing, design, store design, and buying (the merchant teams)

    Cons

    Extremely political;
    Culture of finger pointing and fear;
    Poor focus - constantly shifting priorities;
    Some groups work much, much harder than others.

    Advice to Management

    Do fewer things but do them well; get the basics right before trying to bite off more than you can chew; realize that instilling fear in people and creating a toxic, political environment will scare away your best talent.

  3. "Company talks a big game about caring for employees but doesn't deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Indigo Books & Music part-time (More than 3 years)

    Pros

    - 30% discount
    - meet great people

    Cons

    - crappy hours
    - not much room for advancement
    - minimum wage with high expectations


  4. "Great Place to Work!"

    StarStarStarStarStar
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Recommends

    I have been working at Indigo Books & Music part-time

    Pros

    -Friendly co-workers and managers
    -30% off discount
    -Flexible hours

    Cons

    -not many shifts given part time
    -convincing customers to make plum cards

    Advice to Management

    More shifts for part time!


  5. "home office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PM in Toronto, ON (Canada)
    Former Employee - PM in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Indigo Books & Music full-time (More than 10 years)

    Pros

    lots of room for advancement if you are willing to take courses and acquire needed skills. Great co-workers, flexible work hours if needed. Physical home office environment was really nice and equipment given was adequate to do the job.

    Cons

    The home office is constantly being physically reorganized. The process to fund projects was inflexible and made it hard to take a purely agile approach.

    Advice to Management

    Please update some finance systems especially in regards to tracking invoices. A better RRSP matching system would be very much appreciated.


  6. "Positive work atmosphere, great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Indigo Books & Music full-time (More than 3 years)

    Pros

    There are lots of opportunity to grow over the long term. They treat their employees well, and work life balance is strongly encouraged. Good benefits.

    Cons

    Sometimes changes are slow to take place. There is a air of impersonality at home office because it is a large company, and there is not often contact with people higher up.

    Advice to Management

    To improve engagement and foster an environment where employees are personally invested in their work, it would help if those in management positions had more regular contact with the staff in a meaningful capacity.


  7. "Forklift operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Brampton, ON (Canada)
    Current Employee - Ontario in Brampton, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly environment and managers are polite and cooperative. Everyone works as a one team .

    Cons

    Employees should have the access to the washroom which is pass thruu the security office and washrooms are really far

  8. Helpful (1)

    "Customer Experience Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Toronto, ON (Canada)
    Former Employee - Customer Experience Representative in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Indigo Books & Music (More than a year)

    Pros

    Fun, cool vibe and atmosphere

    Cons

    Lots of turnover with staff and management


  9. Helpful (2)

    "Long time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Indigo Books & Music full-time (More than 8 years)

    Pros

    Lots of perks if you love books/reading
    Good health and dental benefits

    Cons

    Lots of whispering in the office and talking behind peoples backs
    Hierarchy in poor taste

    Advice to Management

    Pay attention to your employees, there is high turn over for a reason


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Planning Manager in Toronto, ON (Canada)
    Former Employee - Assistant Planning Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Indigo Books & Music full-time

    Pros

    Good company, good values, fun atmosphere. Overall the experience is very positive, and has a lot of what modern large companies offer

    Cons

    Zero career development, very limited knowledge of staff, often poor management decisions. No comprehension of budgets and how/why to do things

    Advice to Management

    Focus more on teaching your staff why you do things instead of how. Would be very useful for their growth


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