Indigo Books & Music Reviews in Vancouver, BC | Glassdoor

Indigo Books & Music Vancouver Reviews

Updated February 18, 2017
12 reviews

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Vancouver, BC, Canada Area (Canada)

3.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
10 Ratings

12 Employee Reviews

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Pros
  • Lots of great people to work with (in 21 reviews)

  • Borrow a book is also pretty nice (in 9 reviews)

Cons
  • minimum wage went up we just got bumped up to it without previous raises being added (in 28 reviews)

  • Head office out of touch with what frontline workers dealt with (in 19 reviews)

More Pros and Cons

  1. "Nice place to work for book lovers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Services Representative in North Vancouver, BC (Canada)
    Former Contractor - Customer Services Representative in North Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Indigo Books & Music as a contractor (Less than a year)

    Pros

    The customers who come in are mostly book lovers like the staff, so there's a great opportunity for discussion and relationship building. Its

    Cons

    They pay minimum wage. Not much room for advancement.


  2. Helpful (2)

    "Decent Benefits, awful management, rude/gossipy co-workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Indigo Books & Music part-time (Less than a year)

    Pros

    The 30% off books and indigo products is amazing. They do a lot of good work for their Love of Reading foundation - put books in elementary school libraries which is great.

    Cons

    Minimum wage. I was hired as seasonal with a promise that, "some of us would get hired part time after Christmas". As far as I know that didn't happen - we were all laid off. The co-workers could be downright cruel, they all gossiped behind each others backs. Kind of a nasty work environment. Management was poor.

    Advice to Management

    Hire some men, all women created a very negative environment.


  3. Helpful (6)

    "You are treated as a number. No matter what you think."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CER in Surrey, BC (Canada)
    Former Employee - CER in Surrey, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music part-time (More than 3 years)

    Pros

    Great team work, supportive Co workers, Good benefits if you are full time.

    Cons

    Low pay at every level, alot is expected of you, long hours with no over time for salaried employees, when they close down stores ( 2 now in BC) there is little to no support for staff, one store closing down left there general manager ( 16 years with the company) and a manager of the kids dept ( my favorite manager ever) high and dry and basically told them they had no room for them after hr lady kept saying they would be placed. To make things worse, a month prior, a very close by store was in need of a general manager and a kids manager.. Why wouldn't they just smoothly transition 2 specialty managers to their exact same positions at the other store? Of they were bad mangers I could understand, but they both are amazing and worked their keisters off while the store was closing. Also the company gave them this answer 3 weeks before their were about to lose their jobs.... Horrible treatment.

    Advice to Management

    High level management has absolutely 0 appreciation for their front level staff. A word to the wise... These are the people who really make the store work. Tammy is a complete 2 faced liar. And Heather Reisman has either let the power go to her head, or is totally clueless about what goes on below.


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  5. Helpful (1)

    "The people and guest who work and shop here are some of the most amazing to engage with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Vancouver, BC (Canada)
    Former Employee - General Manager in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Indigo Books & Music full-time (More than 3 years)

    Pros

    Great people & product, right team can live the values of both self & Co

    Cons

    Retail hours, Company still working on succession planning and people development.

    Advice to Management

    Your number one customer is your employee, period


  6. Helpful (5)

    "A company that is shrinking, not growing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Coquitlam, BC (Canada)
    Former Employee - Customer Experience Manager in Coquitlam, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Indigo Books & Music full-time (More than a year)

    Pros

    Great for book lovers. Clean workplace and interesting coworkers. Customer service skills are highly valued. Quarterly incentive bonuses for management based on sales goals.

    Cons

    Big focus on non-book product. High margin sales from lifestyle section is needed to balance the lack of profit in books thanks to online competition. As much as you may love books, you will be spending most of your effort toward achieving sales targets for blankets and tote bags instead of books.

    Advice to Management

    Leave before you get downsized.


  7. Helpful (5)

    "No Incentive to be Excellent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They have great products. The stores are fun.

    Cons

    They do not promote CSR into a management role. If you are hired as a CSR then you stay as that regardless of your talent, education, and experience. Also, there is no commissions paid in cash or on your pay cheque. They may give you a $50 Gift Card every three months if the whole store achieves goal. There is no incentive to work hard or invest yourself as an employee.

    Advice to Management

    Encourage your staff to read business and self development books in order to support a team environment where individuals are valued, communication is excellent and individuals are encouraged to strive for greatness in their roles within the store. Pay out commissions on a monthly basis directly on to pay cheques.


  8. Helpful (6)

    "No thanks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CEM in Vancouver, BC (Canada)
    Former Employee - CEM in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Indigo Books & Music full-time (More than a year)

    Pros

    a 30% discount on most things

    Cons

    Not suited for anyone with a family
    Must have at least 30 VPs. Very top heavy
    Upper Management is rarely ever seen in stores
    Schedules are all over the place and sometimes not out soon enough
    Promises, promises... if you're going to move someone up then move them up in a timely fashion, don't keep postponing it for no reason

    Advice to Management

    Start promoting from within and get your GMs to get off their high horses, you don't save lives, you write schedules and delegate. Have an RM show up in stores more often, especially during the Xmas season.


  9. Helpful (5)

    "If you have a good manager it's good, if you have a bad manager it's terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CER in Vancouver, BC (Canada)
    Former Employee - CER in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Indigo Books & Music full-time (More than a year)

    Pros

    If you love books you can't be in a better place! If you come in as a manager they seem to promote from within a lot. Employee discount. Floor staff generally very intelligent, much higher standard than most retail stores.

    Cons

    CER's (sales / cash staff) rarely, if ever, get promoted to management positions. Almost all new hires are promised future promotion opportunities. It doesn't happen. A lot of the store managers they have in place are just awful.

    Advice to Management

    A lot of great people who otherwise like the company leave because of store management. Educate store management teams on how to effectively lead in a positive way.


  10. "Awesome company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CER in Vancouver, BC (Canada)
    Current Employee - CER in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Indigo Books & Music part-time (More than 3 years)

    Pros

    Depending on your manager, you have the opportunity for great advancement. Great work environment, great book borrowing system and discount. Great way to get into the publishing industry.

    Cons

    Stressful Christmas season, I wish it started at more than minimum wage.


  11. Helpful (2)

    "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Vancouver, BC (Canada)
    Current Employee - Customer Experience Manager in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Indigo Books & Music full-time (More than 10 years)

    Pros

    Good environment
    Internal talent sourcing
    book lovers make great customers

    Cons

    Low starting wages
    No stock options
    Retail hours

    Advice to Management

    Keep up the good work



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