InfoCision Reviews in Akron, OH | Glassdoor

InfoCision Akron Reviews

Updated June 23, 2017
70 reviews

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Akron, OH

2.8
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InfoCision CEO Craig Taylor
Craig Taylor
38 Ratings

70 Employee Reviews

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Pros
  • The ability to work with great people within department (in 19 reviews)

  • They offered me a full time position with benefits when no one else had this opportunity available to me (in 12 reviews)

Cons
  • Very low pay compared to industry standards (in 21 reviews)

  • HR said "I DONT WANT NO PEOPLE WHO ARE FROM THE GHETTO WORKING IN MY CALL CENTER" (in 17 reviews)

More Pros and Cons

  1. "Great place to work if you can do the job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Non-profit Communicator in Akron, OH
    Former Employee - Non-profit Communicator in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InfoCision (Less than a year)

    Pros

    A very employee centric organization. Management is dedicated to your success.Health care benefits for full time. The work from home option was awesome.

    Cons

    It's a tough job. I couldn't hack it.

    Advice to Management

    Better internal communications especially for Work at Home.


  2. "account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Akron, OH
    Former Employee - Account Manager in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InfoCision (More than 3 years)

    Pros

    close to home, easy to get to, large facility with workout area

    Cons

    low pay, micro managed, middle of the road benefits

    Advice to Management

    Get it together!


  3. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InfoCision full-time (More than a year)

    Pros

    Very flexible schedule, nice co workers.

    Cons

    Advancement opportunities are very lacking.


  4. "Could be worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communicator in Akron, OH
    Current Employee - Communicator in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InfoCision (Less than a year)

    Pros

    Make your own schedule, friendly co-workers and supervisors

    Cons

    Long work day for the kind of job that it is, gets very mentally exhausting.

    Advice to Management

    Maybe consider an 8 hour day with two paid 15 minute breaks


  5. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Akron, OH
    Current Employee - Director in Akron, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Family Atmosphere, Solid Benefits, Great Work Environment

    Cons

    Advancement opportunities are somewhat limited.


  6. Helpful (2)

    "Good, but could do more for middle management. Continued to grow upper management and stretch out others."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Akron, OH
    Current Employee - Call Center Supervisor in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InfoCision full-time (More than 8 years)

    Pros

    Family atmosphere. Company works hard at making communicators feel they are a large part of the team. Good benefits for everyone.

    Cons

    Lower pay than similar companies. Unreliable upper management and very top heavy. Changing forecast of work on a weekly basis.

    Advice to Management

    Instruct and help improve management more than just one yearly meeting. Which does not always happen.


  7. "Current Employee Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Analytics Coordinator in Akron, OH
    Current Employee - Marketing Analytics Coordinator in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InfoCision full-time

    Pros

    I've been working at InfoCision for nearly 10 years and I really appreciate all the company has offered me during that time - further knowledge and education relating to my job, room for advancement (3 promotions so far), flexibility and understanding when it comes to personal/life situations that arise, a positive environment, a culture that cultivates employee strengths, and executive leadership that seems to genuinely care about their employees on a personal level. Looking back on my life, I'm so glad that I ever chose to work here. I've learned so much and I'm proud of my success and accomplishments, as well as those of the company.

    Cons

    lesser pay but happier life


  8. Helpful (3)

    "Treated unfair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Paid weekly. 3 half hour breaks.

    Cons

    I get treated like trash by the supervisors and HR. They harass me over how I look on the daily. Seems like I can't do anything right. I was hired looking like this, so I don't feel I should have to change the way I look.

    If you work 2nd shift, you have to get here 2 hours early to find a seat. Otherwise you'll be walking around aimlessly looking for a seat for nothing.

    Advice to Management

    Hire people who are less rude. The supervisors play favoritism over the employees they like. And treat the employees they don't like as if they're trash.

    Stop hiring so many employees if you don't have seats for them.
    And don't hire people if you don't look the way they look. Then harass them for how they look every day making the employees feel bad, uncomfortable and wanna quit.


  9. "InforCision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InfoCision (More than a year)

    Pros

    They are willing to work with you to create a schedule if necessary.

    Cons

    average salary and an often unprofessional environment.


  10. Helpful (1)

    "account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Akron, OH
    Former Employee - Business Account Manager in Akron, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InfoCision full-time (More than 3 years)

    Pros

    Close to home. Good place to start to build confidence in speaking to many people. You will come across many personalities.

    Cons

    Many people work there without any prior work experience. High turn over rate. Management can't keep up with flow of new hires, therefore a strong team takes long to develop.

    Advice to Management

    Management has to listen to the higher ups. Start at higher pay rates, and give decent raises where needed. This would keep some good people there longer than 3 months developing a stronger body of employees.


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