InfoCision Reviews in Boardman, OH | Glassdoor

Find your next job here

InfoCision Boardman Reviews

Updated November 19, 2017
12 reviews

Filter

Filter

Boardman, OH

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
InfoCision CEO Craig Taylor
Craig Taylor
5 Ratings

12 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great people to work with who are willing to teach you (in 20 reviews)

  • The work from home option was awesome (in 9 reviews)

Cons
  • Very low pay compared to industry standards (in 23 reviews)

  • HR said "I DONT WANT NO PEOPLE WHO ARE FROM THE GHETTO WORKING IN MY CALL CENTER" (in 19 reviews)

More Pros and Cons

  1. "Comm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boardman, OH
    Current Employee - Anonymous Employee in Boardman, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InfoCision full-time (More than 10 years)

    Pros

    Yeah yeah I love it

    Cons

    Nothing it is a great place


  2. "Outbound sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Boardman, OH
    Current Employee - Outbound Sales Representative in Boardman, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InfoCision full-time (Less than a year)

    Pros

    The company is amazing and they care about the employees

    Cons

    No morning shifts right now

  3. Helpful (1)

    "Communicator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boardman, OH
    Former Employee - Anonymous Employee in Boardman, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InfoCision part-time (More than a year)

    Pros

    Flexible hours no one standing over your shoulder

    Cons

    If your not a phone person don't apply you are on the phones unless your on break


  4. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications in Boardman, OH
    Current Employee - Telecommunications in Boardman, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at InfoCision part-time (More than a year)

    Pros

    Work around hours, for the most part.

    Cons

    BED BUGS!!! BED BUGS!!!!! No one was told by management
     I was told by a girl in the hall. When I spoke to the HR guy, he said he didn't know how people were finding out about the bed bugs. Also told me that if I ended up bringing bed bugs home with me, all I had to do was burn my furniture. Uhmm....HUHHHHHHHHH?!?!?!?
    Also, Supervisors never answer phones, they ring and ring and ring and ring, non stop. Communicators will be yelling out for Supervisors, but don't get helped when they ask. Supervisors air their grievances of other employees in front of everyone. They treat us like peons. Some people get trained 8 hrs+ for programs, others just get papers and a 2 minute PowerPoint presentation. When you say you don't know what you're doing, they shrug their shoulders and say you've been trained, you should know by now. Supervisors sit at their desks and browse Facebook. Go out to smoke frequently. Unprofessional as ever.

    Advice to Management

    Perhaps go back to training, yourselves. Have more compassion for other people's situations. The company doesn't revolve around YOU. If it weren't for the communicators, you wouldn't have a job either. Keep your ears open for people shouting out for help. Employ more supervisors if you need more help.


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boardman, OH
    Former Employee - Customer Service Representative in Boardman, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy, get to sit down.

    Cons

    Boring, not great money, timed bathroom breaks.

    Advice to Management

    Don't time bathroom breaks. Some people actually do take a while in the bathroom. Those that smoke yeah go after them. Install cameras at the pavilion and doors and you will catch them.


  6. Helpful (3)

    "Survival job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communicator in Boardman, OH
    Former Employee - Communicator in Boardman, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InfoCision full-time (Less than a year)

    Pros

    Weekly pay, that's about it.

    Cons

    Hours, pay is low, bad company culture, morally bankrupt management and ceo. Bonus structure,


  7. "I have to work"

    StarStarStarStarStar
    Current Employee - Communicator in Boardman, OH
    Current Employee - Communicator in Boardman, OH

    I have been working at InfoCision full-time (More than a year)

    Pros

    If you work hard you will be rewarded

    Cons

    You have to work to get paid. They only promote people who work hard. I worked 50% of my hours for the last 3 months but I worked 100% the first month I was there, they said I need to improve my attendance. I worked the first month what is wrong with them. They said I knew the policies because I signed the form explaining them. Don't they realized I did not read them. Why do the people who perform well get Bonus. I need money too, I can’t help I struggle on the phone.

    Advice to Management

    It should not matter if your good at the job. It should only matter if you come to work

  8. "Good start up job. Bad career move."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Time Warner Cable in Boardman, OH
    Former Employee - Time Warner Cable in Boardman, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InfoCision full-time (More than a year)

    Pros

    Great training. Good co-workers to work with.

    Cons

    Very low pay for the amount of work a person does. Supervisors seemed like they didn't want to help you while in a call. They also thought they were better then everyone else. Everyone does not like Fox News.

    Advice to Management

    Listen to the co-workers.


  9. Helpful (1)

    "Sales and Customer Service for Time Warner Cable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boardman, OH
    Current Employee - Anonymous Employee in Boardman, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InfoCision full-time (More than a year)

    Pros

    Great work environment. Friendly and helpful Supervisors. We always have a game or something to keep everyone motivated. Frequent Overtime (time and a half pay) availability & bonus incentives just for coming to work. Flexible schedules.

    Cons

    Lack of information from the clients make it hard to truly help customers. Sometimes gets so busy it's hard to enjoy all games and activities

    Advice to Management

    Keep it up. We went from little work to more than we can handle in under 2 years. Must be doing something right


  10. "Information about working for InfoCision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Supervisor in Boardman, OH
    Former Employee - Program Supervisor in Boardman, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at InfoCision full-time (Less than a year)

    Pros

    Sense of community among workers

    Cons

    Poor pay for experience
    Disorganized communication structure
    Poor account management
    Ineffective training program
    Inferior system technology
    Extreme warfare along management hierarchy

    Advice to Management

    Corporate really doesn't know what they are doing when it comes to retention


Showing 12 of 308 reviews
Reset Filters