InfoCision Reviews | Glassdoor

InfoCision Reviews

Updated June 23, 2017
275 reviews

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Full-time Part-time

275 Employee Reviews

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Pros
  • The ability to work with great people within department (in 19 reviews)

  • They offered me a full time position with benefits when no one else had this opportunity available to me (in 12 reviews)

Cons
  • Very low pay compared to industry standards (in 21 reviews)

  • HR said "I DONT WANT NO PEOPLE WHO ARE FROM THE GHETTO WORKING IN MY CALL CENTER" (in 17 reviews)

More Pros and Cons

  1. "Outbound sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Boardman, OH
    Current Employee - Outbound Sales Representative in Boardman, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InfoCision full-time (Less than a year)

    Pros

    The company is amazing and they care about the employees

    Cons

    No morning shifts right now


  2. "Great place to work if you can do the job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Non-profit Communicator in Akron, OH
    Former Employee - Non-profit Communicator in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InfoCision (Less than a year)

    Pros

    A very employee centric organization. Management is dedicated to your success.Health care benefits for full time. The work from home option was awesome.

    Cons

    It's a tough job. I couldn't hack it.

    Advice to Management

    Better internal communications especially for Work at Home.


  3. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Green, OH
    Former Employee - Anonymous Employee in Green, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InfoCision (Less than a year)

    Pros

    High earning potential, great management.

    Cons

    Low base salary long hours

    Advice to Management

    Higher base salary


  4. "Could be worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communicator in Akron, OH
    Current Employee - Communicator in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InfoCision (Less than a year)

    Pros

    Make your own schedule, friendly co-workers and supervisors

    Cons

    Long work day for the kind of job that it is, gets very mentally exhausting.

    Advice to Management

    Maybe consider an 8 hour day with two paid 15 minute breaks


  5. Helpful (1)

    "Communicator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boardman, OH
    Former Employee - Anonymous Employee in Boardman, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at InfoCision part-time (More than a year)

    Pros

    Flexible hours no one standing over your shoulder

    Cons

    If your not a phone person don't apply you are on the phones unless your on break


  6. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Akron, OH
    Current Employee - Director in Akron, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Family Atmosphere, Solid Benefits, Great Work Environment

    Cons

    Advancement opportunities are somewhat limited.


  7. Helpful (2)

    "Good, but could do more for middle management. Continued to grow upper management and stretch out others."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Akron, OH
    Current Employee - Call Center Supervisor in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InfoCision full-time (More than 8 years)

    Pros

    Family atmosphere. Company works hard at making communicators feel they are a large part of the team. Good benefits for everyone.

    Cons

    Lower pay than similar companies. Unreliable upper management and very top heavy. Changing forecast of work on a weekly basis.

    Advice to Management

    Instruct and help improve management more than just one yearly meeting. Which does not always happen.


  8. Helpful (4)

    "Overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austintown, OH
    Current Employee - Anonymous Employee in Austintown, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Buildings are really nice and the people are great. You can meet really great people working there. Dress code is professional casual.

    Cons

    Lack of appreciation of most talented people. Workload keeps increasing. People leave and are not replaced, they just make others keep doing more. Very top-heavy. So many VP and Directors to tell you what to do.

    Advice to Management

    Appreciate your best people. Way too many Directors so stop making up new positions that aren't needed.


  9. "Communcator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communcator in Austintown, OH
    Current Employee - Communcator in Austintown, OH
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexible work schedule for care takers

    Cons

    I should have bent over, spread the cheeks of my but, and said Infocision, go ahead and screw me. Cause thats what you did.

    Advice to Management

    Millionaires playing rompers room games with the poverty wage employees and then drive off in their Mercedes Limo. What a joke


  10. Helpful (1)

    "Unpleasant Job and Low Pay"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    Former Employee - Communicator in Dayton, OH
    Former Employee - Communicator in Dayton, OH
    Doesn't Recommend

    I worked at InfoCision part-time (Less than a year)

    Pros

    It it a job that pays money. It is located in a climate controlled building. Fitness facilities are located onsite.

    Cons

    Base pay is low. The work itself can be very unpleasant. Some of the business practices used, albeit perhaps a result of the companies using the services of InfoCision, could be less than ideal. (For instance, the requirement in a telemarketing role to keep a potential customer on the phone until they say no twice. Maybe this is a common practice, I do not know for sure, but I do not like it.)

    Advice to Management

    Maybe consider being more choosy about which companies from which you accept work. Perhaps take into consideration the ethics of what potential clients want you or your employees to do. Increasing the base pay to a higher wage might be nice as well.


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