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InfoCision

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InfoCision Reviews

Updated Feb 2, 2023

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Found 657 of over 672 reviews
2.7
39% Recommend to a Friend
InfoCision CEO Craig Taylor
52% Approve of CEO

Found 657 of over 672 reviews

2.7
39%
Recommend to a Friend
52%
Approve of CEO
InfoCision CEO Craig Taylor
Craig Taylor
283 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Very low pay compared to industry standards.(in 68 reviews)
  • "Unexperienced and unprofessional supervisors.(in 27 reviews)
  • "Bad training 'classes'(in 25 reviews)
  • "poor management .. supposed to be a no pressure environment but they force you to make sales even when the customers don’t want it.(in 24 reviews)
  • "Managers have no clue what is happening and would rather be Social with other then doing work.(in 11 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of InfoCision and is not affected by filters.

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  1. 5.0
    Current Employee

    Excellent

    Nov 22, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Infocision is very family oriented and training is exceptional

    Cons

    Training times could be longer and more effective

    Be the first to find this review helpful
  2. 3.0
    Former Employee, more than 8 years

    Infocision

    Feb 2, 2023 - Communicator in Huntington, WV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Weekly pay bonuses flexible relaxed environment friendly people

    Cons

    You get stagnant after so many years of the same calls 90s and you don't get good raises I was there for 8 years started at 11 ended up at 12.50 maybe..

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  4. 4.0
    Current Employee

    Good group of co workers

    Jan 26, 2023 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy work from home job

    Cons

    Could use training more in some areas

    Continue reading
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  5. 1.0
    Current Employee, more than 1 year

    Infocision does not care about employess

    Jan 15, 2023 - Outbound Call Center Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You have a job and the pay is weekly.

    Cons

    The pay rate is too low for what id required to work at Infocision, Keep in mind there will be promises never kept of bonuses with employee of the month, incentives, there is always a payroll issue, supervisors are not available for assistance and when they are, they will fault you for requesting bhy

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  6. 5.0
    Former Employee, less than 1 year

    Good company

    Jan 5, 2023 - WAH CS Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There very helpful in training

    Cons

    Don't have anything bad to say

    Continue reading
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  7. 3.0
    Former Employee, less than 1 year

    Great Place to Work!

    Dec 27, 2022 - Technical Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Infocision is a great place to grow your career with great management and training.

    Cons

    The hiring process needs a bit of improvement.

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  8. 1.0
    Former Employee, more than 1 year

    Not worth your time

    Jan 30, 2023 - Communicator in Akron, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home opportunities available

    Cons

    Will lay you off if they do not have enough clients

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  9. 1.0
    Former Employee, more than 1 year

    Horrible

    Jan 4, 2023 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    ABSOLUTELY NOTHING worst company ever unreliable job they only care about themselves

    Cons

    Was there exactly 1 year they gave me my 1 year raise 2 weeks ago ,they had me on leaffilter and yesterday they posted in our chat for everyone don't login files are low we'll call you in 1 to 2 hours for update well they called me and told me they are laying me off because of slow files. Horrible unreliable company I have 3 kids to provide for thanks alot.

    Continue reading
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  10. 1.0
    Former Employee

    Low pay

    Jan 25, 2023 - Maketing in Akron, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people to work with

    Cons

    Little room for growth. Management continually listens to the wrong people and has sent it in a negative direction.

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  11. 5.0
    Current Employee, less than 1 year

    Great to work for if you don't mind the rudeness of customers.

    Nov 1, 2022 - Call Center Representative in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home convenience. Great trainers, classroom style training through Microsoft Teams. No cost to startup aside from your own PC equipment and internet. Requires a current working Windows PC with ethernet connection and a USB headset for communications.

    Cons

    Fixed hours. They put you in a place that you may not like at first. After 6 months you can change departments. You will experience "micromanaging"

    Continue reading
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Viewing 1 - 10 of 657 Reviews
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InfoCision Reviews FAQs

InfoCision has an overall rating of 2.7 out of 5, based on over 672 reviews left anonymously by employees. 39% of employees would recommend working at InfoCision to a friend and 28% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, InfoCision employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at InfoCision. This rating has decreased by -5% over the last 12 months.

39% of InfoCision employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated InfoCision 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at InfoCision to be benefits, work life balance, coworkers and the cons to be culture, career development, management.

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InfoCision Photos

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InfoCision photo of: Akron Corporate
InfoCision photo of: 2019 20 Year Anniversaries
InfoCision photo of: Mentor Day with the Akron Canton Food Bank
InfoCision photo of: 2019 Cornhole Tournament
InfoCision photo of: Akron-Canton Regional Foodbank Selfless Elf 2018
InfoCision photo of: Customer Contact Week Outstanding Outsource Provider of the Year 2018
InfoCision photo of: Heart Walk 2019
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Glassdoor has 672 InfoCision reviews submitted anonymously by InfoCision employees. Read employee reviews and ratings on Glassdoor to decide if InfoCision is right for you.