Infogroup Reviews | Glassdoor

Infogroup Reviews

Updated February 14, 2017
147 reviews

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Full-time Part-time

2.6
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Infogroup Chairman and Chief Executive Officer Michael Iaccarino
Michael Iaccarino
52 Ratings

147 Employee Reviews

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Pros
  • Flexible hours, work from home ability when/if needed and great team work within client services (in 9 reviews)

  • Flexible Schedule, Casual Dress, Great People (in 12 reviews)

Cons
  • Benefits are terrible - expensive and terrible coverage - I would spend less if I were to decline coverage and pay out of pocket (in 6 reviews)

  • Upper management was belittling to the employees (in 10 reviews)

More Pros and Cons

  1. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Infogroup full-time

    Pros

    great people
    fair compensation
    many office locations

    Cons

    I cant think of any cons


  2. "12 Month Job to Leverage Salary Elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Burlington, MA
    Former Employee - Analyst in Burlington, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Infogroup full-time (More than a year)

    Pros

    -Starting salary is higher than most of its competitors

    -WFH flexibility

    -Work life balance is slightly above average

    -Dress code is casual attire

    -PTO is really good (sick days are part of PTO which is good for people who hardly get sick)

    -Opportunities to challenge yourself, learn various software

    -Opportunities to travel onsite for business

    -Can work across multiple clients and learn different business strategies

    -Holiday parties

    Cons

    ***FIRST IMPRESSION***
    Upper management asks irrelevant questions during interview process for the positions they are hiring. Therefore, they don’t screen out the wrong people.

    ***COMPANY CULTURE***
    -A lot of management across teams doesn't share the same skill set as the people they are managing. This makes it challenging for them to measure growth and success.

    -Environment and culture can be toxic at times - a lot of finger pointing.

    -There is a high turnover rate around 11-18 months after employment because most employees are aware the only way to get a raise is to find a new job with a higher salary.

    -Office tends to be bureaucratic.

    -The building itself is outdated and the cafeteria is extremely small. There are not a lot of places where you can walk around outside.

    ***SALARY AND BENEFITS***
    -There are no annual raises or bonuses for anyone below director level (with rare exceptions not typically related to performance). The company waits until you give your notice to make a matching counteroffer. Very few people accept the counteroffer, and most of them regret it.

    -Very high insurance costs, and they are based on salary tiers.

    -Benefits are not that great for a company of their size.

    ***CAREER DEVELOPMENT***
    Promotions don’t necessarily translate to getting a raise, which can be detrimental when trying to change jobs and leverage salary with job title.

    -No formal review process, which benefits the company more than it benefits the employee.

    -No career development across departments.

    ***HUMAN RESOURCES***
    -No presence of HR onsite. If you have payroll or health/benefit questions, expect to wait multiple days for a response and for someone to contact you under a group alias without providing a first name.

    ***RESOURCES***
    -Only 1 "IT" person on site.

    -No onboarding or training to get familiar with infrastructure.

    Advice to Management

    -Establish a formal review process

    -Hire managers who have experience that is relevant to the company and their direct reports

    -Give annual raises to those who deserve it, give incentive based bonuses to those who perform well.

    -Reestablish an HR dept that is readily available by email and phone, and feels more personal to the employees.

    -Hire competent employees.


  3. "Infogroup Omaha NE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Infogroup full-time (Less than a year)

    Pros

    Great atmosphere. Infogroup has found something with work-life balance that seems to work for it's employees. People are what makes this place tic. There are good opportunities for internal advancement if you are driven to find them.

    Cons

    Limited internal resources. Cutbacks from years ago are still affecting productivity today. Sales support and development seem to have the greatest resource challenges.

    Advice to Management

    Keep fostering attention to the resources you currently have. Incentives of some value to non sales positions for performance or achievements would be a nice way to promote employee satisfaction and reduce turnover.


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  5. "CSA-Would not EVER GO BACK or Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Marshfield, WI
    Former Employee - CSA in Marshfield, WI
    Doesn't Recommend
    Neutral Outlook

    I worked at Infogroup full-time (Less than a year)

    Pros

    Close to home....That is about it.....

    Cons

    Great place to work IF you like to have no work to life balance. There is NO training and if you ask a question good luck getting a answer! Their way of "Teaching" is to bully you and call you names! Management has MANY issues-no teamwork and obliviously are suffering extreme self-esteem issues. Low co-worker moral and if you don't know someone on the "inside" you will have VERY LONG DAYS as favoritism runs rampart. Take the job if you if you want to be thrown in the deep-end!

    Advice to Management

    Take some time some to work with your employees-with training and treat them with respect! You will be surprised with the increase in productivity!


  6. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Infogroup full-time

    Pros

    Flexible hours, work from home ability when/if needed and great team work within client services.

    Cons

    There are constant struggles with the senior management in technology.


  7. "Say no to Yesmail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in New York, NY
    Former Employee - Senior Business Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Infogroup full-time (More than a year)

    Pros

    Nice coffee machine. You do not have to talk to your coworkers since they will all ignore you anyway. OK to wear headphones all day. If you are a fan of car wrecks you will love this place.

    Cons

    Delusional executive management. Truth is secondary to everything else. More interested in blame games. Will throw you under the bus in a second. Spin, spin, spin. I would not buy a used car from this company. No investment in technology. Glue, mirrors, and rubber bands make up their stack.

    Advice to Management

    Do not lie to your employees. When confronted with the facts saying they are not true does not make it so. Get rid of the cheap ties you look like a mid-west family reunion attendee.


  8. "office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Infogroup full-time (More than a year)

    Pros

    Awesome casual dress and work environment. Great training programs. Consistent technology and software upgrades. Mostly friendly people and very approachable management. Great salary and benefits including generous PTO.

    Cons

    Some non-management people think their work seniority (20+ years) gives them the ok to bully people, especially new staff.

    Advice to Management

    Make people accountable for their actions when they bully staff, regardless of their length of service with the company. Stop losing good people because of these negative folks.


  9. "Misguided CRM Firm, Terrible Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Infogroup full-time (More than a year)

    Pros

    Decent salary and there are some very smart and dedicated employees (few and far between).

    Cons

    No direction in terms of building the book of business or exit strategy with the private equity overlords at CCMP. Tons of conflict between the technology side of the business and client services and Yesmail business units. Middle management is clueless and most employees are seeking new opportunities. Sales is not bring in any new significant client opportunities (no whales, just minnows).

    Advice to Management

    CCMP should sell the disparate business units off to companies that can grow and nurture them.


  10. Helpful (2)

    "Mini India"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Burlington, MA
    Current Employee - Architect in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Infogroup full-time (More than a year)

    Pros

    We are so called leaders in selling what is not ours --consumer information.

    Cons

    Well it is mini India in Burlington, MA. Leadership,specially the CTO isnt nibble and shouts at people. You can hear all from outside his office. HR is non existent and benefits are for the sake of it.

    Advice to Management

    Change with times, get feedback from employees. If not company is deemed to go down further -- dont forget nokia, blackberry, gopro etc


  11. "Great Company - Better people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Infogroup full-time

    Pros

    Great people. Start to finish the team there is one of the best I've worked with. I respect all that they have built and continue to innovate in a tough space.

    Cons

    Technology is behind and its a bit of a sales-first culture, which often puts undue pressure on duct-tape solutions instead of broader approaches to products.

    Advice to Management

    You run a tight ship, but need to make sure Products are evolving.



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