Infor Reviews | Glassdoor

Infor Reviews

Updated May 29, 2017
988 reviews

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Full-time Part-time

3.6
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Infor CEO Charles Phillips
Charles Phillips
509 Ratings

988 Employee Reviews

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Pros
Cons
  • Upper management seems a bit disconnected from the nuances of development (in 27 reviews)

  • To be a successful manger at Infor you just need to always say Yes to senior management (in 22 reviews)

More Pros and Cons

  1. "The ship is going down"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Seattle, WA
    Former Employee - Sales Executive in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You can make some money if you can put up with the growing pains

    Cons

    Restructure of territories, and musical managers

    Advice to Management

    Listen to the rank and file on how to structure the salesforce, implement a plan and stick with it for more than 6 months.


  2. Helpful (1)

    "cie la vie"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Framingham, MA
    Former Employee - Senior Software Engineer in Framingham, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    none....other than having a job. The top management doesn't seem to value the rank and file development staff; everything appears to be geared towards the sales staff. If you don't have sufficient development staff, you soon lack a product to sell.

    Cons

    working at Infor Global, a very unstable place to work; not knowing whether you will have a job from one day to the next; constantly being told to do more with less, as more and more staff were cut

    Advice to Management

    try to look like you care about the rank and file developers; get rid of all of them and the salesmen have nothing to sell. Go ahead and make your initial public offering and take the money and run, as you've been preparing to do since you bought SSA Global


  3. "work at infor"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    coworkers are friendly. cannot think about anything else.

    Cons

    1. top management has no respect for software developers. sales people are the most valued.
    developers are second-class employee. no recognition is given to the development team.
    2. too much pressure. constantly pushed to work more
    3. the company is always restructuring. no expectation about what would happen next two months
    4. pay increase is well below the normal and average increase rate.
    5. not providing a good working environment. getting a tape and a note needs approval.

    Advice to Management

    The top management seems to try to lead, but they have no idea about the destination


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  5. Helpful (1)

    "Merger Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some great employees and team players

    Cons

    Merger after merger with a new manager every 3 months. Management allows bullying behavior by others

    Advice to Management

    Employees in the field need more communication and to feel that they are appreciated and part of the future plans


  6. Helpful (2)

    "Not a place you want to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Alpharetta, GA
    Current Employee - Senior Software Engineer in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some of the best software engineers and architects i have met. Many of these have already left or might be leaving soon.

    Cons

    Pretty old technologies being used. There is no concept of a career path at Infor. Titles are distributed randomly to people who have been just sticking to their jobs. Managers are very much micro-managing everything. Raises and performance reviews do not happen at all. Recent reorganisation has led to departure of lot of key people. Most of the development now involves just patching old applications which have been poorly designed in terms of architecture and scalability. Usage of very old technologies is failing to attract new people. The oldies who are manager just for the name of it are very conservative and do not want to experiment with new technology. This makes things quite depressing and frustrating.

    Advice to Management

    If you want to keep to boat afloat you might want to think about new development rather that just maintaining old applications.


  7. "Pass"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Support/Finance/Marketing in Alpharetta, GA
    Current Employee - Sales/Support/Finance/Marketing in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Good vacation
    -Telecommuting policy
    -lower ranking people understand and care for their customers and co-workers

    Cons

    -no 401K match
    -no merit increases
    -unrealistic personal and business goals
    -commission structured so its unachievable
    -not honest, sneaky
    --makes decisions to strong arm affiliates, customers and employees (ie rather than layoff, change commission structure so its unachievable forcing people to lose 40 - 50% of overall pay... as a means to force them out instead of a layoff - no laws, no unemployment, no severance... )
    -doesn't appreciate product knowledge in existing employees
    -doesn't train, have policy effectiveness, etc
    -too much red tape
    -way too many layers - work in silos (right arm does not know what left arm is doing)
    -business planning is not well thought out and too focused on short term
    -Sales teams reorganize every 6 months to a year - major layoffs, people can't reach goals bc very unattainable, accounts are reorganized all the time, sales staff doesn't get proper training, etc etc
    -makes counter-intuitive decisions to internal teams compete
    -communication is poor within the organization
    -roll outs are not well planned, executed or communicated
    -executive leadership is weak, not strategic (thinking that copying competition is strategy), too idealistic, changes strategy too quickly never giving a strategy time to work, changes middle/upper management too frequently and makes drastic changes with poor planning

    Advice to Management

    Focus on taking small steps to a larger goal, not trying to take it all on at once. Set reasonable expectations to give people something to strive for and be proud of. Take care of your partners, customers and employees - in software, human capital is your business. Understand our limitations - understanding our strengths and weaknesses will allow us to be guided with a successful strategy. Please provide real goals. Real strategy. Real solutions. This will turn our vision into a reality.


  8. Helpful (6)

    "If you take a job as a BDR Infor, don't stop applying at other companies or looking for other careers while working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Saint Paul, MN
    Former Employee - Business Development Representative in Saint Paul, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    * VERY GOOD Flex Time Off (vacation & sick time) accrual.
    * Flexible hours (start anytime between 7-8am and leave after you've got your 8 hours in).
    * Good place to learn about and get a start in the software industry.

    Cons

    * Medical and Dental coverage is terrible.
    * 401k match is pathetic.
    * Your base pay is $25K, and you have a target of $10K commissions. You actually will only earn a couple hundred dollars each commission check, and never reach the full $10K mark. So when you look at the overall picture, you're working for less than $30K a year at a job that you will be generating sales opportunities worth anywhere from $50K - $1M+ each. You're working for peanuts!
    * Management across the BDR department is horrible. I've never seen a group of individuals that likes to be less than honest with their employees more than these folks. The Director & managers all came to Infor from Epicor and have reimplemented the Epicor model (which is horrible too).
    * Ridiculous call metrics (60+ calls a day with 2 hours of talk time). Employees are fudging dials and sitting on automated directories just to meet this unrealistic requirement. If you don't get someone on the phone, how are you supposed to get 2+ hours of talk time?
    * Management doesn't track emails which (in this day & age) is a very successful tool used to connect with prospects & customers. I mean come on, It's 2012......people now hide behind voice mail systems and use them as gate keepers all day long. Email is just as important and most of the time more successful than a phone call, so why not track that metric?
    * You aren't allowed to communicate with the sales reps that you uncover opportunities for, and those sales reps are responsible for moving your opportunities through the sales stages which is how you earn commission dollars. Once the opportunity gets to a stage 2, that's when you earn commissions. So without being able to speak to your AE, your commissions are completely out of your control.
    * Departmental managers promoted unsuccessful and incompetent individuals into Team Leader positions simply because they are easily brainwashed and will do whatever the director/managers tell them to do.
    * I watched management let lots of talented individuals walk out the doors because this place is a turn and burn type of shop. That's why they are constantly hiring for this department. If you have a heartbeat and are willing to work for peanuts, you'll get an offer of employment from Infor.

    Advice to Management

    Your Director of Business Development has a major in Sports Management and a masters in Athletic Administration. Clean house in the BDR department by bring in a new director and all new managers that know what their doing in the business world.


  9. "It was a JOB, nothing more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing in Alpharetta, GA
    Former Employee - Billing in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Infor full-time (More than 3 years)

    Pros

    free coffe and tea. co-workers are friendly but not satisfied with mgmt who is more concerned about themselves than making the enviroment conducive of greater output

    Cons

    cant actually take the time off that you accrue. its who you know instead of who your work ethic and production


  10. Helpful (5)

    "This company is so unorganized and poorly managed, I honestly believe that it will go under"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Saint Paul, MN
    Former Employee - Business Development Representative in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Infor full-time (More than a year)

    Pros

    It is a very immature atmosphere. If you like goofing off and doing nothing... go for it.

    Cons

    You can't move up. They lie about internal position openings. They micromanage to the fullest. The managers don't have a clue about what is going on. Upper management is NEVER around. They like to play games with employee's heads. I absolutely hated working here. They have poor judgement in hiring from within - it is all played out as "the good 'ol boy" network. It's a massive exodus of friends who support each other at the top. What they say goes, it may not make a lick of sense.

    Advice to Management

    You are all morons!!


  11. Helpful (2)

    "2% raises every other year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Support in Grand Rapids, MI
    Current Employee - Senior Product Support in Grand Rapids, MI
    Negative Outlook
    Disapproves of CEO

    I have been working at Infor full-time (More than 10 years)

    Pros

    People, some of the best people work at this company. telecommuting, if your special enough.
    Customers are great.

    Cons

    biggest raise you will most likely get is 2% every other year. Don't expect a xmas bonus, or ham, just a measly lunch. no bonuses for support personal.


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