Information Services Group Reviews | Glassdoor

Information Services Group Reviews

Updated April 8, 2017
60 reviews

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3.4
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Information Services Group Chairman & CEO Michael P. Connors
Michael P. Connors
21 Ratings

60 Employee Reviews

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Pros
Cons
  • Almost impossible to pursue work&life balance (in 3 reviews)

  • Senior management has no prior experience running a consulting firm and have surrounded themselves with like-minded directors (in 3 reviews)

More Pros and Cons

  1. "Great company Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sr Manager in Los Angeles, CA
    Current Employee - Sr Manager in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Information Services Group full-time (More than 3 years)

    Pros

    The best example of a 21st century company and use of technology, yet a company about its people with a client focus; an industry leader with knowledgable people. Entrepreneurial spirit encouraged within framework. Encourages growth, participation of employees in all aspects of its business - again, within a framework.

    Cons

    There are no cons worth noting. This is a global corp with a staff and client care philosophy of small company.


  2. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Stamford, CT
    Current Employee - Director in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Information Services Group full-time (More than a year)

    Pros

    Work at large multi-national companies

    Opportunity to work with highly skilled people

    Cons

    Travel almost 100% of the time

    Advice to Management

    Let consuiltants have more influence over assignments


  3. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Jose, CA
    Current Employee - Director in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Information Services Group (More than 3 years)

    Pros

    The company has a strong entrepreneurial environment

    Cons

    There seems to be a fair amount of channel conflict globally.


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  5. "Current Managed Service Resource"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ashburn, VA
    Current Employee - Anonymous Employee in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Information Services Group full-time (More than 3 years)

    Pros

    Challenging work and for the most part good clients - lots of autonomy and ability to make decisions that will effect your specific career and client

    Cons

    Little actual support and standards - lots of dialogue but little action. Large push on sales, sales, and more sales.

    Advice to Management

    Closely examine the structure of the organization - not everyone is a sales lead


  6. Helpful (7)

    "Stale, aging firm is shrinking and doesn't pay bonuses"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chicago Junction, WI
    Former Employee - Director in Chicago Junction, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Small consulting firm means you wear many hats so there are chances galore for newly minted entrants into the consulting field.

    Cons

    This firm is owned and managed by venture investors who's only mission in life is to cash-out and are doing whatever they believe is necessary to increase investor equity (they have spent about $350m-$400m buying the pieces that form ISG and have a current market cap of $135m as if December 2015). Their strategic direction is creating annuity recurring revenue streams - consulting revenue is considered too perishable to be sustainable and therefore less attractive to investors. Senior management has no prior experience running a consulting firm and have surrounded themselves with like-minded directors. Why is this important? Because if you're entering as a consultant (at any level), know you are a step-child. Also, ISGs stature in IT benchmarking (Compass) is almost zero these days - when ISG added Compass to the TPI portfolio many years ago, suppliers stopped agreeing to naming Compass as a benchmarker in outsourced contracts which turned off the data flow to Compass. Without market data, a benchmarker suffocates.

    For consulting, ISG management is single focused: how to increase billable rates while reducing their people-costs (my total compensation over 5-years declined 20% even with above average reviews) and seek to off-shore all work. This contrasts with a well managed consulting firm who seeks to increase client value and consultant productivity. ISGs CEO has publicly stated he considers consultants "fungible" and he's been quoted in interviews that he's proud ISG budgets no money for R&D because he can get employees to do it for free in their spare time. Nice guy I'm sure.

    Interview tip: ask about bonus payout history. For the 5-years I was there, bonuses were never fully funded (not that I didn't receive a bonus - I'm saying no one received their bonus except the C-suite). A couple years,!bonus was zero. Couple years, bonus was around 10% funded (meaning if your bonus was supposed to be 25%, you got 10% of 25% - 2.5%). My last year with ISG, I over-achieved all metrics including tripling my quota in revenue - I received 25% of my bonus which is why I left (and why many people leave). A close look at ISGs public financial statements reveals they don't even fund bonuses at a corporate level. The core issue is ISGs management wants to payout based on EBIDTA, and they set the EBIDTA bar for bonus payout significantly higher than what they report to Wall Street investor community (ask that in an interview - what is the bonus-payout EBIDTA threshold versus what is the investor forecast EBIDTA - in other words, C-Sute gets compensated for performance at a much lower performance threshold than you, as an employee, will be)

    Advice to Management

    Align your interests to employee interests, not vice-verse (example: trying to drive employee behavior by tying bonus compensation to EBIDTA is ridiculous). Also, bring in seasoned management from large, successful consulting firms of similar cultures.


  7. Helpful (6)

    "Business Technology Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Stamford, CT
    Former Employee - Business Analyst in Stamford, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Information Services Group full-time

    Pros

    Travel, expenses paid for when on a billable client, Fridays are basically off days, HR doesn't keep track of PTO

    Cons

    Methodology varies across company, two tiers of employees: legacy TPI and ISG - because of the merger all legacy TPI employees hate the "new" ISGers due to their dislike of CEO (despite him saving the company from going under MULTIPLE times - very ungrateful employees in my opinion; CEO is brilliant) and it creates hostility, ZERO sense of urgency when it comes to adapting and changing with the IT outsourcing world, Billable rates for analysts and consultants are outrageous in comparison to the amount of experience they posess, training for analysts is horrendous, say they will listen to your ideas or if you want to work somewhere else in the world, but they never do anything

    Advice to Management

    bar/restaurant socials where drinking is involved so that employees feel more comfortable and will give you their actual feedback to tell you how they really think/feel and go from there


  8. Helpful (2)

    "Principal Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Consultant in Brooklyn, NY
    Current Employee - Principal Consultant in Brooklyn, NY
    Recommends
    Negative Outlook

    I have been working at Information Services Group full-time (More than 5 years)

    Pros

    Working hours, size and autonomy

    Cons

    Promotion opportunities, company growth and lack of vision of some members of senior management


  9. Helpful (2)

    "Great Opportunties - More concerned with bottom line than People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Information Services Group full-time (More than 10 years)

    Pros

    Flexible working environment, GREAT clients, smart people who really care in middle management. Great opportunity for someone starting out in their career to have high level visibility with clients from the onset. A great place to build skills quickly and learn from industry veterans.

    Cons

    Little investment in people at the senior levels and very distributed working teams which makes sharing and cross training hard. Communications are often too late, too little or seem canned It feels like senior management is most concerned with shareholder value vs. people who create the value. Many people do not feel valued. Targets are often unrealistic and conflicting making the bonus program unattainable and demotivating.

    Advice to Management

    Take a hard look at how you reward yourselves and make sure it is equitable to your teams. Invest in people and shareholder value should follow. Be honest in your communications.


  10. Helpful (1)

    "Strong potential, plagued with poor management of resources,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Information Services Group full-time (More than a year)

    Pros

    Very knowledgeable upper management
    Potential to work with some of the best in the business
    Potential to consult for major companies
    Potential for exposure to sourcing and project management/implementation deals

    Cons

    Lack of management of resources
    Cares more about shareholder perception than their employees
    Losing good talent due to poor compensation and recognition
    They lead you on to believe you will be working in a specific 'vertical' when they staff with no consideration of your assigned vertical
    Stingy when it comes to bonus
    CEO only cares about his stock options

    Advice to Management

    Pay your employees competitively
    Work on completing the merger that happened years ago
    Invest more in training and getting new analysts/consultants on-the-job training
    Actually enforce a mentor-like environment
    Use your resources
    Hire a consulting firm for yourselves


  11. Helpful (9)

    "Haven't paid bonuses in years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual in Dallas, TX
    Former Employee - Virtual in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Information Services Group full-time (More than 5 years)

    Pros

    Boutique consultancies can be magical - at one point, the firms under the ISG banner were likely very magical indeed (Compass, TPI). For younger folks at the beginning of their career, ISG will offer a broad array of experience and opportunity that a larger consulting firm simply cannot.

    Cons

    There are several major problems with ISG:

    First, leadership. ISG is actually a group of investors who bought at the wrong time (2007) and paid too much and promptly loaded the firm up with debt. Their plan was to flip the company, but were caught without a chair when the music stopped. So they have pursued a more equity development strategy to "increase EBIDTA." That's fine, except consulting is highly perishable - these guys want annuity income. So the consulting business is a stepchild. Make no mistake - the leadership has stripped employee benefits to the bone to fund the executive suite (bonuses are not paid; profit sharing contribution was reduced from 12.5% to 3%; conferences haven't been funded in years; annual raises are virtually non-existent, etc.),

    Second. ISG has lost most of it's core people - mid management is well meaning, but not strong players. When ISG purchased the firm, they slashed compensation for their top performers by over 30%, which drove a lot of people out the door; and created lousy morale. This has been compounded over the years by chronic and severe underpayment of bonuses (average of about 10-cents on the $1 of bonus; at the same time the CEO's pay package increased 60%).

    Third, culture. It's hard to run a virtual company. You have to give people a chance to meet one another from time to time. This firm has not held an in-person conference in 5-years. Exception are analyst-level employees who must go to one of the offices on Fridays (think long and hard before joining as an analyst within the gravitational pull of Stanford, CT)..

    Finally, overall strategy is meaningless. The core of ISG was 25-years of consulting. From an investment perspective, Consulting revenue is problematic because its highly perishable whereas selling data streams is more consistent. For years, ISG's leadership has been transforming the firm from consulting revenue to annuity revenue which has been modestly successful. But it grossly de-emphasizes the people aspect of the work. And Consulting is suffering, especially because the top brain-trust has walked out the door. Even though consulting is still highly profitable to ISG, it is treated as a wicked stepchild.

    Advice to Management

    Do a better job of getting employees together. For folks who spend 125-nights/year in a hotel, it really helps for spouses to meet the colleagues. Also, consider bringing in true consulting leadership.


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