Ingenio Reviews | Glassdoor

Ingenio Reviews

Updated September 30, 2016
14 reviews

Filter

Filter

Current Employees

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Warren Heffelfinger
10 Ratings

14 Employee Reviews

Sort: Popular Rating Date

  1. "Current employee"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ingenio full-time

    Pros

    Excellent management and employee structure

    Cons

    Lack of growth opportunities for moving up


  2. "Solid Leadership, Empowering Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    responsive leadership, opportunities for advancement, excellent benefits package

    Cons

    there are challenges associated with working on top of legacy code base,

    Advice to Management

    Continue to provide learning and growth opportunities


  3. "Poor senior management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Telephony Software Engineer in San Francisco, CA
    Current Employee - Senior Telephony Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ingenio full-time (More than 3 years)

    Pros

    Good people, free snacks, free lunch, lay back working environment. Office is close to Bart and middle of FiDi. Overall good working environment if you don't care about learning and growing

    Cons

    This company used to have so much promises but with some key people leaving the company, it seems the company is in decline. CEO has no idea how to run the company - 2/3 of the company are marketing and admin that do no drive any values to the company. We need more good product and engineering people to build good products, but all the company does are invest in marketing and CS to "get more new users". And when the company doesn't perform it's the engineering execution fault. There are also a lot of distrust to the individual contributors--no more WFH even though most are productive.

    Advice to Management

    I would advice the board to get rid of the current senior leadership team. Marketing doesn't do anything in the past 3 years and the CEO continues to invest in them instead of engineering and product, which should be the life of a company ! Talk about wrong priorities to build a company!

    Ingenio Response

    Nov 4, 2016 – Manager, Human Resources

    I appreciate your feedback and am glad to hear you appreciate your coworkers (and snacks!). Being humble is one of our core values so I also take to heart your comments about my leadership, and ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Laid back culture but no longer growing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy going culture; nice people; everyone seems to get along with each other; management tries hard at keeping the company transparent

    Cons

    Company seems to be no longer growing; lost some key people this year; it's not clear from the CEO how the company will grow further from the current state; company is marketing-heavy instead of investing in engineering and products--all nice product ideas have been shot down in favor of growing the 800# business; compensation is probably on the low end compares to other tech startups

    Advice to Management

    Invest in engineering and products, not marketing. Need to define a compelling plan of how to grow the company. Focus is the key, but we are probably focusing on the wrong things.

    Ingenio Response

    Nov 4, 2016 – Manager, Human Resources

    Thank you for making these comments. Without feedback it’s hard to improve. I’m pleased to hear you appreciate your coworkers and our transparency, while at the same time it sounds like I need to ... More


  6. Helpful (1)

    "Management is a big problem"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Ingenio full-time (More than 3 years)

    Pros

    I used to love working here, but now I can't think for a single reason to do so for a person who considering opportunities, move on.

    Cons

    Company is on strong downtrend in terms of management and management decisions. Here is some examples:
     - people are disappearing or getting "let go" without explanation and event a notice to co-worker. On the direct question higher management responded "We prefer not to disclose reasons".
    - just recently CEO made a decision to apply a work from home policy that comes down to "no working from home". About 10 people in the company used to work from home every friday for several years and just suddenly this was announced

    Basic awareness of management practices is lacking.

    Advice to Management

    Focus on people, they are the company, make them happy, treat them as adults. Fire ones who are not.

    Ingenio Response

    Nov 4, 2016 – Manager, Human Resources

    Thank you for making these comments. Perception is reality so if this is indeed your perception then it’s my job to work on improving that, especially since you are actually a current team member ... More


  7. Helpful (2)

    "Short term thinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in San Francisco, CA
    Current Employee - Marketing Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ingenio full-time

    Pros

    Great company culture. Management has right intent. Free Wednesday lunches. Mostly nice people.

    Cons

    Current senior management seems to be too short term thinking. Focusing on phone business which is dying.

    Recent promotions seem to favor friends of management with very little executive experience overall and in Marketing. If you don't have something in common with management, you may want to look elsewhere.

    Management has a "ski hill strategy", believing that 1 more customer per day will make a difference, but things don't work that way without a drastic change.

    Advice to Management

    Making CS answer better phone calls will not grow the company. We need bigger changes


  8. "Leadership Team Genuinely Cares About Employees - Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ingenio full-time

    Pros

    - A lot of room to come up with your own ideas and execute. Execs will empower you with the responsibility of improving a critical business area, and trust you to come up with the strategy and execute.
    - Many opportunities to shine with quick wins. The company spent over half a decade buried inside AT&T before becoming independent again. Can show positive results with relative ease
    - Opinions are respected regardless of title and tenure, very friendly work environment and culture
    - High performance is recognized. Leadership team is genuinely appreciative of your work and ideas.
    - Low level of organizational politics. Light bureaucracy, politicking and red tape compared with other places I've worked at.
    - Excellent work/life balance, well stocked kitchen, flexibility for those with long commutes.

    Cons

    - Since the company was founded in 1999, there are many legacy issues. Over 15 years of workarounds built on top of workarounds, making it challenging to integrate initiatives with more modern solutions.
    - Company strategy heavy toward 'holding the line' or maintenance/optimizing existing products instead of going on the offensive and blazing new trails. Might not be the place for somebody who enjoys building new products.

    Advice to Management

    - Continue leading with a heart! It's so rare to have an executive team that genuinely cares about creating a positive, cohesive work environment.
    - Company vision could use a bit more clarity. There has been a lot of focus on answering the question 'what do we do' but not so much around answering the question 'why do we do it.' So at the highest level, why do we all come to work and build a marketplace for advice? A unified vision will help energize and rally the team.


  9. "using your real talents"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Psychic Adviser in Saint Petersburg, FL
    Current Employee - Psychic Adviser in Saint Petersburg, FL
    Recommends
    Positive Outlook

    I have been working at Ingenio full-time (More than 10 years)

    Pros

    calls from wonderful people, great pay, you get to use your real talents. its not like in an office where you are restricted and judged till you no longer feel like a human. You can get monthly or daily pay in ach transfers, The pay can range from 300 a week to 1,200.00 a week depending on how established you are and of course the moon and the stars and the weather etc... :)

    Cons

    Sometimes you get clients that call and act like you are a walmart product. Not often. It is getting much better as far as the adviser treatment by the company, when it was owned by at&t they treated the advisers like criminals, but now they are working company policies out of that and into treating the people that make their money for them like humans. The money back is still there, but its not as easy for ppl to just rate you bad and get a refund. The new owners keep an eye on the refunds and make sure its justified. Listing fees can cost more than you make, you have to be careful with your listing fees and keep a keen eye on them to make sure you don't lose everything you earned for the day.

    Advice to Management

    You do not have a manager on this job. Just company policies to adhere by.


  10. "Great culture, best kept secret in SF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingenio full-time

    Pros

    Great company, culture, team, and management. Company is profitable (bonuses!) which is a rare scene in San Francisco; it was acquired by AT&T for a couple years until a PE firm bought it out 2 years ago (a good thing). Now it is completely independent but it still retains a small company/startup vibe. There are many long-term employees here (the 5+, 7+, 10+) which suggest the company is doing something right. Company is growing and hiring slowly but steadily like any well-run company. Management team has done a good job communicating the short-term and 5 year vision of the company. Kitchen is always stocked with snacks and fruits. Free catered lunch every Wednesday. Nice people who respect each other.

    Cons

    Company is 50+ people and everyone is close to each other. You may not like it if you enjoy working for large companies. It still have some old processes which I hope management will change over time. Hiring process is tough...only the best got hired, which is kind of good, but also means there are certain critical/engineering positions still open after 6+ months.

    Advice to Management

    Keep doing what you are doing


  11. "Enriching Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Ingenio full-time

    Pros

    Even though the company has been around 15 years, because of sell-off, the new Avatar is back in a startup mode. With a headcount of around 50 employees, the culture and the mindset is that of a startup (quasi-startup). A lot of freedom to do and wear different hats.
    A lot of freedom to learn new things. There will not be pushback from upper management if you wanna go for a conference or if you want to bring in a process change.
    Good work-life balance. There are fun things going on every now and then. You can be part of the company's Fun Committee and organize some activity.
    There's a small family feel to the company. A lot of camaraderie within and between teams.
    Great open-door policy. CxOs are available and willing to listen. They may not necessarily agree with you.

    Cons

    Benefits are pretty standard. Company is pretty generous with its PTO policy. Right off the bat you get like 3 weeks of PTO.
    Work from home policy is also very nice - in Engineering. Not necessarily applicable to other departments.
    Fully stacked kitchen. Free lunch once a week.



Showing 14 of 20 reviews
Reset Filters