Ingram Micro Reviews in Williamsville, NY | Glassdoor

Ingram Micro Williamsville Reviews

Updated April 13, 2017
39 reviews

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Williamsville, NY

3.8
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Ingram Micro CEO Alain Monie
Alain Monie
16 Ratings

39 Employee Reviews

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Pros
  • good work life balance, man compensaion (in 52 reviews)

  • Great environment to work, with great people (in 44 reviews)

Cons
  • No work life balance, very stressful (in 25 reviews)

  • Lack of communication between upper management and lower management needs work (in 25 reviews)

More Pros and Cons

  1. "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Williamsville, NY
    Current Employee - Buyer in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 10 years)

    Pros

    Great honest culture. Quality middle level management. Opportunity for personal growth.

    Cons

    Older Facility but they are working on upgrades.


  2. Helpful (3)

    "Very Alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Account Specialist II in Williamsville, NY
    Former Employee - Channel Account Specialist II in Williamsville, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ingram Micro full-time (More than a year)

    Pros

    Decent pay for the area, weekends off.

    Cons

    After an 8 hour day, you really don't feel like you did anything that mattered. Vendors are constantly snaking your deals. The job doesn't require a substantial amount of intellect.

    Advice to Management

    Pay attention to your sales staff and genuinely try to fix whatever complaints that they may have.


  3. Helpful (2)

    "Market Development Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Specialist in Williamsville, NY
    Current Employee - Market Development Specialist in Williamsville, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ingram Micro full-time (More than a year)

    Pros

    Great people and an over-abundance amount of food.

    Cons

    Promotions and raises are slow. If you commit 10-15 years you can make a decent living but everything is truly vendor dependent. Some vendors are extremely hard to work for. Truly take the time to understand why a position is available and who you are working with. The turnover rate is shockingly high. I did not expect that from a fortune 500 company.

    Advice to Management

    Invest in human capital. Spend less on food. The amount of food wasted is disgustingly high.


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  5. Helpful (1)

    "Market Development Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Specialist in Williamsville, NY
    Current Employee - Market Development Specialist in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 5 years)

    Pros

    work life balance is great

    Cons

    8:30am-5:30pm is the earliest shift offered, unless in customer service

    Advice to Management

    none


  6. Helpful (2)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Support Representative in Williamsville, NY
    Current Employee - Senior Support Representative in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 3 years)

    Pros

    Great benefits, great pay, opportunities to advance

    Cons

    Very old computer and phone technology is a roadblock towards productivity

    Advice to Management

    We're a technology company, let's upgrade the technology that we use to do our jobs


  7. "Technical Support Specialist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist II in Williamsville, NY
    Current Employee - Technical Support Specialist II in Williamsville, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Tech Support has some of the best on the job training I have ever experienced. And for the most part there is a culture of teamwork and knowledge sharing that makes you genuinely happy to come into work each day. There are lots of little perks as well - vendor swag , food and the odd paid for industry certification. Health insurance and other benefits are also excellent.

    Cons

    This will echo what a lot of other technicians have said. There are a very few tech oriented options for career advancement here once you get to TS II. This has been steadily changing over the past few years but these spots are few and far between and competition is fierce. Many technicians who are not selected will eventually be forced to pick a vendor job or a position in sales to keep progressing their career.

    Advice to Management

    Increase the amount of tech oriented job options and allow technicians to have greater flexibility with how they increase their criticality to the sales process.


  8. Helpful (1)

    "Depends"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Account Specialist in Williamsville, NY
    Current Employee - Channel Account Specialist in Williamsville, NY
    Recommends
    Positive Outlook

    I have been working at Ingram Micro full-time (More than a year)

    Pros

    Ingram is a great corporation. Good benefits, great opportunity, great community. Always learning and always challenged. It opens a ton of doors.

    Cons

    Pay always starts off poor unless you have a ton of experience, but it's worth it to get your door in the door. There are the occasional terrible managers, but you're only required to stay in a position for a year

    Advice to Management

    Flexibility is incredibly important with the younger generation. An effort needs to be made to understand this generation and how they are wired to work


  9. Helpful (2)

    "Super Corporate Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support I in Williamsville, NY
    Former Employee - Tech Support I in Williamsville, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ingram Micro full-time (More than a year)

    Pros

    There are many skills to be attained while working there if your career is SALES driven. Many, if not most, IT products/services vendors have a relationship with Ingram and one has the ability to develop relationships with those vendors and eventually work for them. That is where the payoff is and the big money.

    If you work in sales for Ingram your career is a golden path. Easiest sales gig out there.

    Cons

    Super corporate in that there are constantly meetings about nothing and everything. Most of them a complete waste of time and productivity even though they will have you believe they are absolutely necessary. Typically about 4 hours a week which is 10% of your time and not supposed to affect your productivity.

    For one of the time wasting big meetings for the entire building, North American VP (or President, don't remember which one it was) started the meeting by showing off his boat (it was a small yacht) and family saying how he likes to play hard because he works hard. EXTREMELY inappropriate and unprofessional.

    Advice to Management

    I would advise management to find more effective ways to work with upper management in disseminating useful information and not wasting time with useless information. I realize that is a daunting task in such a big corporate culture with a company that does as much reselling of IT equipment/services as Ingram does but there has to be a better way. The new generation of big companies is doing it better so why can't Ingram?


  10. Helpful (2)

    "Technical support specialist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist II in Williamsville, NY
    Former Employee - Technical Support Specialist II in Williamsville, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ingram Micro (More than 5 years)

    Pros

    This company is a Great career stepping stone, plenty of business interaction and training, my department was a close knit team with awesome management.

    Cons

    After about five years there you will realize that there are only a few highly sought after positions to move up to. Unfortunately, to get higher pay, a lot of people end up having to leave and come back to get more.

    Advice to Management

    Great team building, keep up the rewards and incentives for the team. And keep it the best place to work in wny. You need to try harder to help create higher level positions in technical support that assist in overall business growth. I.e. - more technical sales with a focus on specific accounts or technologies.


  11. "Outstanding Culture!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Williamsville, NY
    Current Employee - Anonymous Employee in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people and culture are outstanding. Definitely a big reason why people come and a big reason why they stay. In addition, the work is challenging and the company innovative.

    Cons

    Really can't think of any cons.


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