Ingram Micro Reviews in Williamsville, NY | Glassdoor

Ingram Micro Williamsville Reviews

Updated December 6, 2017
48 reviews

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Williamsville, NY

3.8
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Ingram Micro CEO Alain Monie
Alain Monie
22 Ratings

48 Employee Reviews

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  1. "Enjoyable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Williamsville, NY
    Current Employee - Anonymous Employee in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 3 years)

    Pros

    Great place to work. Friendly culture, lots of company wide activities. Biased toward sales, but understandably so.

    Cons

    The Internal CRM tool feels like a beta and new changes are shoved down your throat regardless if they're fully functional or not.

    But its not that bad.


  2. "Customer Experince Specilist US Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - United States Lead Customer Experience Programs in Williamsville, NY
    Current Employee - United States Lead Customer Experience Programs in Williamsville, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ingram Micro full-time (Less than a year)

    Pros

    Competitive Salary, Flexible scheduling options, Remote work option, great people

    Cons

    Training is not adequate
    Tools and Systems dated
    Spend to improve customer experience is zero
    Unrealistic goals

    Advice to Management

    Be aware of industry standards to build new roles and departments in the Customer Experience field. Be open and supportive to new ideas that are not their own. Keep their ear to the ground and engage with staff within customer facing departments to better understand customer journey and needs

  3. Helpful (1)

    "One of the better employers in Buffalo and in the IT industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Specialist in Williamsville, NY
    Current Employee - Market Development Specialist in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 3 years)

    Pros

    Manageable stress level. Never had a direct manager who wasn't great, though I'm sure not everyone would say that. Clear expectations. Fair but not particularly great pay. Good training (wasn't always the case) but L&D is much better than it used to be. Development opportunities are plentiful, you just have to pursue them. Vendor partners, at least those I've worked with, are great. Lots of freebies. Bonus and spiff potential is good with most sales / market development positions. Lots of ways to make inroads with vendors and successfully go work for them in a sales capacity (which is where the big money is in the IT industry). A great stepping stone - lots of places to move up internally and in the industry.

    Cons

    Repetitive, boring work. Not intellectually stimulating in any way. You really have to pursue development opportunities and extra projects to stand out. Most managers are great, but some are notoriously dysfunctional and actively embrace favoritism (though that hasn't been my experience, but I've seen it). Archaic systems, confusing processes. Order fulfillment and cost adjustment processes are slow, can impact speed of sales cycle. Large organization, moves slow.

    Advice to Management

    Get cutting edge with IT infrastructure - we're a top company in the IT industry - let's look and operate like it! Pay a little better, too.


  4. "Sr Credit Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Credit Specialist in Williamsville, NY
    Former Employee - Senior Credit Specialist in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ingram Micro full-time (More than 10 years)

    Pros

    Great people and great work to be done

    Cons

    No room for advancement unfortunately


  5. "Door opener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Account Specialist II in Williamsville, NY
    Current Employee - Channel Account Specialist II in Williamsville, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 3 years)

    Pros

    Free food from, Vendor s, the people, learning experience, industry, work Environment

    Cons

    Management changes structure often. Too many initiatives and hard to get in any groove


  6. Helpful (1)

    "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Williamsville, NY
    Current Employee - Anonymous Employee in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ingram Micro full-time (More than 3 years)

    Pros

    The culture and the people make everyday worth it.

    Cons

    Pay is lower than much of industry.


  7. Helpful (2)

    "Support Rep I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensing Support Representative in Williamsville, NY
    Current Employee - Licensing Support Representative in Williamsville, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ingram Micro full-time (More than a year)

    Pros

    Very nice work environment, lots of training, free food, and fun tech merch!

    Cons

    PAY! Support reps start at about 28K and a degree is not needed. this is NOT a marketing job, this is NOT a sales job, you are quoting and emailing all day while taking some calls

    Advice to Management

    Making it easier for movement in the company

  8. "Great company for inside growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Williamsville, NY
    Former Employee - Anonymous Employee in Williamsville, NY

    I worked at Ingram Micro full-time (More than a year)

    Pros

    Different opportunities within company, whether it be within the same department or vendor there is opportunity to move around.

    Cons

    At the time, starting pay was low


  9. "Overall Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Support Representative in Williamsville, NY
    Former Employee - Senior Support Representative in Williamsville, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ingram Micro full-time (More than 3 years)

    Pros

    Many perks, free food, events, advancement opportunities in sales

    Cons

    If your no interested in sales there's not a lot of options for you career wise

    Advice to Management

    Be open and honest with employees.


  10. Helpful (4)

    "Very Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Account Specialist II in Williamsville, NY
    Former Employee - Channel Account Specialist II in Williamsville, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ingram Micro full-time (More than a year)

    Pros

    Decent pay for the area, weekends off.

    Cons

    After an 8 hour day, you really don't feel like you did anything that mattered. Vendors are constantly snaking your deals. The job doesn't require a substantial amount of intellect.

    Advice to Management

    Pay attention to your sales staff and genuinely try to fix whatever complaints that they may have.


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