Injured Workers Pharmacy Reviews | Glassdoor

Injured Workers Pharmacy Reviews

Updated November 10, 2017
50 reviews

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2.5
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Injured Workers Pharmacy President and CEO Michael Gavin
Michael Gavin
0 Ratings

50 Employee Reviews

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Pros
  • Great benefits great pay, friendly working atmosphere lots of invectives (in 5 reviews)

  • Coworkers, no weekends, and feel good about helping people (in 3 reviews)

Cons
  • HR Manager, managers and supervisors (in 4 reviews)

  • Upper management changes and budget constraints led to unnecessary layoffs, discrimination and the spread of negative morale (in 4 reviews)

More Pros and Cons

  1. "I love IWP!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Injured Workers Pharmacy full-time (More than 10 years)

    Pros

    IWP provided great benefits, reimbursement for gym membership up to $400 a year, provided reimbursement for your college education as well. very flexible with schedule and hours . very family like environment . Management always was very respectful and friendly and very much approachable.

    Cons

    loads of negative employees that bring a family like environment down. if are not happy with your job at IWP then you know where the front OR back door is.

    Advice to Management

    keep everyone in the loop with any new upcoming changes.
    Ease any possible doubts.


  2. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Andover, MA
    Former Employee - Customer Care Specialist in Andover, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Injured Workers Pharmacy full-time (More than 5 years)

    Pros

    OK benefits for the employees

    Cons

    You better be in your supervisor good side. All the best people have left. CEO, CFO. HR Manager, managers and supervisors.

    Advice to Management

    You know and are fully aware the company is struggling financially. Give the opportunity to your employees to find a new employer.

  3. Helpful (3)

    "Disgrace of Management as well as HR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Andover, MA
    Current Employee - Anonymous Employee in Andover, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Injured Workers Pharmacy full-time (More than 5 years)

    Pros

    There are no pros working for IWP

    Cons

    The disgrace of the bullies working there. Belittling is not acceptable in any work force, except IWP. Get a grip and move on.

    Advice to Management

    You need to learn to treat employees with respect and kindness whatever happened to your morals when you treat employees the way management does and HR hides behind closed doors.


  4. Helpful (1)

    "Run!!! They are Firing Employee's Like Crazy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Andover, MA
    Current Employee - Anonymous Employee in Andover, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Injured Workers Pharmacy full-time (More than 3 years)

    Pros

    None that I can think of

    Cons

    Everything, no one is safe, and upper management lies to you constantly about job security.

    Advice to Management

    Be HONEST, Show RESPECT, Get REAL!


  5. Helpful (2)

    "Run aground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Injured Workers Pharmacy full-time (More than 8 years)

    Pros

    I do not work here anymore.

    Cons

    Everyone in upper management. They are directly responsible for the demise of what was a great company.

    Advice to Management

    Don't screw your sales team by hiring people who don't know what they are doing. Most good managers and sales reps are gone due to mis- management.


  6. Helpful (2)

    "bad place to work stay awy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Injured Workers Pharmacy full-time

    Pros

    no reasons at all there

    Cons

    everything. get out while u can

    Advice to Management

    close the doors


  7. "Account Retention Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Retention Specialist in Atlanta, GA
    Former Employee - Account Retention Specialist in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Injured Workers Pharmacy full-time (Less than a year)

    Pros

    Flexible, no micromanagement, awesome opportunity if you are great at time management and have work ethic. Quotas are responsible as well as compensation. Fun environment.

    Cons

    Upper management changes and budget constraints led to unnecessary layoffs, discrimination and the spread of negative morale.

    Injured Workers Pharmacy Response

    Jul 3, 2017 – IWP Management

    Dear Former Employee,
    Thank you for your feedback “To improve is to change and to be perfect is to change often” Winston Churchill
    We don’t intend to be perfect; however we are aware that without... More

  8. Helpful (5)

    "Not so good"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Anonymous Employee in North Andover, MA
    Former Employee - Anonymous Employee in North Andover, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Injured Workers Pharmacy full-time (More than 5 years)

    Pros

    Iwp has Great health benefits

    Cons

    Everything is changing and not for the better. They say that they are for the employees but not really. If you know someone in a higher position that's the only way you will move up.

    Advice to Management

    Be more honest with employees. That's more appreciated than the run around.

    Injured Workers Pharmacy Response

    Jul 3, 2017 – IWP Management

    Dear Former Employee,
    Thank you for your feedback. Five of our promotions in the past year have been employees who excelled in their roles as well as took advantage of our tuition reimbursement... More


  9. Helpful (1)

    "Opportunities with a changing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Andover, MA
    Current Employee - Anonymous Employee in Andover, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Injured Workers Pharmacy full-time (More than 5 years)

    Pros

    The company has changed over the years as the whole workers comp system has also. As a market changes so must companies. Enjoy working at IWP with over 300 employees at 3 sites. Job is challenging , yet in a team effort progress is made.

    Cons

    Difficult for employees to accept change at time.

    Advice to Management

    Listen to employees and do not be afraid to continue to make the positive changes that need to be made.

    Injured Workers Pharmacy Response

    Jul 14, 2017 – IWP Management

    Thank you for taking the time to provide feedback. We appreciate
    your input and are happy to hear you’re enjoying your experience
    here. If you have any further feedback to share please email us at... More


  10. Helpful (8)

    "Completely Dishonest Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Injured Workers Pharmacy full-time

    Pros

    It is a good service, although they keep making changes that reduce their ability to help which diminishes the value proposition. You could make very good money(sales), and benefits were pretty good. They would spend money for nice outings during sales meetings. They tried to make the sales meetings effective. I felt the pharmacy itself was run well in terms of daily operations and abiding by laws and regulations. Enrollment and reimbursement did a fairly good job under the circumstances of bad communication between departments. They were very fair about things like expense accounts and mileage reimbursement.

    Cons

    This was once a great company with trustworthy people. It has been ruined by bad management in virtually every department. My manager was a compulsive liar. He or she would literally say one thing, and then an hour later say the exact opposite. And then lie that he or she made the original statement. Furthermore, he or she would manipulate and play reps against each other by gossiping and making false statements. They were supposed to help us in the field, but they were generally little help. The management in human resources was pretty useless, and almost seemed to be schizophrenic at times. To justify their existence they came up with this wellness program where you had to do dozens of things to earn all these points to get the good health insurance package. It was a job in and of itself to jump through all these hoops for a benefit that is standard. Marketing management would flip out whenever you asked anything or made a suggestion. They would try to take away effective marketing pieces and never replace them with something. It got to the point where everybody had to make their own marketing pieces. I.T. has always been a joke there to the point where it is a punchline within the company. For the last 2 1/2 years I was there they kept promising to replace our 6 year old broken ipads which never happened. They made a bone-head change to the commission structure where virtually every single sales rep and sales manager said it was a mistake and wouldn't work, yet it remained. And they lost a lot of good people because of it. The person who imposed those changes is gone, but the damage was done. There were many decisions and changes made by somebody who didn't have a sales background, and they will probably be digging out of that hole for a long time. A big problem was that 5 years ago a new management team came in, but they were all friends who worked together before. So I think it was harder for the CEO to see some of the realities due to the fact that he was tight with these people. I actually think the CEO knew what he was doing, he just had some incompetent people under him. They keep changing their policies to the point where it keeps becoming harder and harder to differentiate between the local pharmacy, so their are less reasons for people to use them.

    Advice to Management

    It seems many of them are being replaced, and I can't say I disagree with it. Ethics and honesty still matter, and that is something the company lost along the way. Have COMMUNICATION between departments, and be able to listen to each other without being easily offended. Everybody should be working together for a common goal, but somehow that got lost along the way.

    Injured Workers Pharmacy Response

    May 17, 2017 – Director of HR

    Dear Former Sales Employee:
    We are sorry to hear that you had such an unpleasant experience while working at IWP. Everyone is entitled to express their feelings and clearly you were not a happy... More


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