InnerWorkings Reviews | Glassdoor

InnerWorkings Reviews

Updated June 26, 2017
164 reviews

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Full-time Part-time

3.5
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InnerWorkings Eric D. Belcher
Eric D. Belcher
118 Ratings

164 Employee Reviews

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Pros
Cons
  • little room for growth for an individual looking to grow within a company (in 5 reviews)

  • poor upper management and it seemed like everyone was only out for themselves (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "INWK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Associate in New York, NY
    Current Employee - Client Solutions Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    InnerWorkings is an incredible company with a startup feel to it. There is a tremendous amount of growth opportunity within the company. The best part about the items we produce is that they exist in everyday situations. The work balance is totally managable.

    Cons

    Some clients will be more demanding than others. Therefore, every job differs based upon the client.

    Advice to Management

    No advice.


  2. Helpful (3)

    "Better have business in hand"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you can bring business with you immediately you will be fine. Otherwise you are dead in the water.

    Cons

    Essentially you are operating as a broker - paying InnerWorkings a large portion of the margin to have access to their network of printers as well as production management. If you have multiple clients and can bring them with you, this may be a great fit as management will leave performing salespeople alone. If you can't bring biz with you right away, you will struggle to survive or cover any draw you may negotiate within a very short period of time.

    Advice to Management

    None

  3. Helpful (1)

    "Maybe worth it for a 40% raise"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Chicago, IL
    Former Employee - Senior Systems Engineer in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people, make it worth coming in to work every day. Excellent opportunities to work with people all over the country. I made a ton of money, but not enough to put up with them.

    Cons

    Managed poorly, look at the 10Ks. They can't turn a profit and run the business into the ground by burning everyone out and then firing them. Very high turnover.

    Advice to Management

    Stop giving yourselves bonuses and start paying your people. The CEO, after bonus, made $1 Million when you were laying off 30% of your employees. The stock hit $2 but you all still work there. The problem isn't your employees, it's you.


  4. Helpful (2)

    "Every time I thought things were getting better they would find another way to let me down..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Chicago, IL
    Former Employee - Middle Management in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InnerWorkings full-time (More than a year)

    Pros

    You'll meet some great, enthusiastic, young and hard working people at this place. I still have numerous friends I keep in touch with from INWK. I learned a great deal about sales, management, and corporate American. Most importantly I learned what NOT to do when if you would like to run a successful business

    Cons

    There was not one thing that satisfied me about this job other than the fact that you could take vacation whenever you pleased. Everything changes on a daily basis and you can not rely on anyone for their word. Management had gone back on written contracts of mine and the way they value their employees is at an all time low, even when you advance into middle management roles. They may tell you this is not a call center but you are being misled to the moment you walk in that door. The money they promise you will make is completely unattainable within the first 1-2 years. It took me about 2 weeks on the sales floor to realize that this company is not only unprofessional but also a disgrace to the print and promo industry. Upon acceptance of this job you will find out very soon that every person there is looking for another job elsewhere.

    Advice to Management

    Quit communicating to your sales reps like they are children when you are actually the children. I have never worked with such an unprofessional, disrespectful group of people in my entire life.


  5. Helpful (5)

    "A very bad career move"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Chicago, IL
    Former Employee - Inside Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InnerWorkings full-time (More than a year)

    Pros

    You'll meet some fun people. Chicago is great.

    Non-inside sales part of the company is a good place to be.

    Cons

    Fair warning: Positive reviews are posted by InnerWorkings HR department. (They began end of October into beginning of November 2012 immediately after HR was reprimanded by management due to low quality hires.)

    This is not a company to have a career. You will get paid next to nothing (no opportunity for significant growth). They do not provide things that should be typical of sales such as reimbursing mandatory work excursions. InnerWorkings has many practices that are unethical. They have been reported to Better Business Bureau on at least two occasions that I know of. You will be told to lie to clients. They actually provide very little to no value to clients.

    They will misrepresent the job to you during your interview. You will find out shortly after starting that the job is much different. Leadership is very poor. Most quality employees or leaders will move on quickly.

    If you are a motivated, educated person who is interested in going places in your career, stay far away from InnerWorkings.

    Advice to Management

    Scrap inside sales in order to save the reputation of the rest of the company.


  6. Helpful (2)

    "Buyer Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Chicago, IL
    Current Employee - Inside Sales Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InnerWorkings full-time (More than a year)

    Pros

    With all the organizational changes opportunities abound, IF they post the job. Some really nice people to work with outside of senior management. Spend six months there and get gorilla training.

    Cons

    No opportunity to really make money. Always changing compensation. Senior management worries more about lining their pockets rather than helping you earn money.

    Advice to Management

    Don't have double standards. Pay your people better. Post jobs internally like you are supposed to instead just announcing a new position.


  7. Helpful (2)

    "Doesn't get worse than this."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InnerWorkings full-time (More than a year)

    Pros

    You'll meet great people that you hopefully can network with after InnerWorkings

    Cons

    Senior management is extremely unprofessional, discouraging, and out of touch with its employees. There is an extreme amount of talent surrounding your floor - open your eyes and look for it, it's coming and going through your doors faster than you can think. Cherish and provide merit to those who deserve credit. People come from all over to work at the glorious big-name print company "Innerworkings."

    It's all smoke and mirrors before you land a position at this company. I would caution anyone from considering a position with Innerworkings. The inside sales team hardly knows about the products they're selling, inside sales is bombarded with demotivational meetings, there is little to no room for advancement.

    Similar to the Groupon model, the company is full of people who are overworked and underpaid, and actively searching for other jobs.

    Advice to Management

    Give credit to those who deserve it. Check in with your employees. Be honest and transparent with your people, they're your best assets. Don't you think something is wrong if your exit interview process consists of an 8 question survey and you turn your keycard in?

  8. Helpful (1)

    "The sad but true nature of InnerWorkings SMB"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Delivery Associate in Chicago, IL
    Current Employee - Brand Delivery Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at InnerWorkings full-time (More than a year)

    Pros

    There were a lot of young and fun people that worked here and the company used to do a pretty good job of providing small, yet irrelevant, perks such as beer on Fridays and monthly contests for teams. The job itself is pretty easy, low stress.

    Cons

    Multiple leadership changes and the quality of leadership seems to be getting worse each time they make a switch.

    The business model of SMB has never been profitable and IMO it won't be unless the sales floor is reduced to a handful of people. New leadership is tyrannical and out of touch with reps and it seems they have no other strategy to motivate employees save for threatening their jobs. The compensation plan is very weak and it is true that the vast majority of current reps are looking for new jobs. Also, very little if any at all opportunity for advancement.

    Advice to Management

    It's understandable that you are under a lot of pressure to make this division work, but you need to learn to motivate your reps with positive reinforcement. You must be aware that the current style of management is driving people away in droves.


  9. Helpful (3)

    "Innerworkings Pro/Con"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Print Production Manager in Plano, TX
    Former Employee - Print Production Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at InnerWorkings full-time (More than 5 years)

    Pros

    Plenty of work/accounts
    Bonus having a warehouse attached to branch

    Cons

    Poor quality upper management in Chicago, IL.
    Poor quality manager in Plano, TX.
    Hostile work environment- manage via intimidation/bullying
    Too few employees to cover major accounts

    Advice to Management

    Initiate a safe vehicle for employees to share actual work environment
    Remove the Plano Branch management


  10. Helpful (1)

    "More than Meets the Eye! All Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at InnerWorkings full-time (More than a year)

    Pros

    The business model and the talented employee base that have developed the company into a recognizable brand. The Corporate headquarters is also located in Chicago Illinois which is a thriving marketplace to base a national in international approach to Brand Management.

    Cons

    Investors Beware! Take heed to Danger Zone investment advice. The entire Corporate growth model is based on acquisition. Also, inside sales has experienced huge losses this year and 25% of the SMB sales department was let go, while the remaining staff was offered an incentive to remain. This same staff was used to show investors the strength of the business model and the commitment to small to medium size businesses.

    Management staff in Chicago is made up of an internal clique of non-experienced tyrants put in place to quickly show improvement to the SMB division. They are failing! and quickly. Senior management has made promises of improvement but all have resulted in broken promises. Good talent is being loss daily!

    I fear an eventual boiler room break up to this company and I am sorry I did not pay attention to all the warning signs.

    Advice to Management

    Be truthful with your investors, customers and employees. The company is on a downward spiral.


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