Inovalon Reviews

Updated May 27, 2020

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2.4
31%
Recommend to a Friend
41%
Approve of CEO
Inovalon Chief Executive Officer and Chairman of the Board Keith R. Dunleavy
Keith R. Dunleavy
399 Ratings
Pros
  • "My major PRO is that I have the ability to work from home as needed(in 89 reviews)

  • "It gives a great work/life balance and prevents someone from work related stress(in 22 reviews)

Cons
  • "Low merit increases; high turnover; salary; stressful environment (hard to maintain work-life balance) unless you work for a good manager(in 44 reviews)

  • "The executive team and upper management are not advocates for their employees, only themselves(in 26 reviews)

More Pros and Cons
  1. Featured Review

    "Enjoyed the work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Site Review Consultant in Bowie, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Inovalon part-time for more than 5 years

    Pros

    Supportive management, excellent and thorough training

    Cons

    Unsteady flow of work - busy and slow times

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  2. Helpful (2)

    "Great Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Inovalon for more than 8 years

    Pros

    Great place to work that values the people

    Cons

    Relocation of operations departments to Nashville TN

  3. Helpful (1)

    "Mostly a dead end job"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scheduling Specialist in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Inovalon full-time for less than a year

    Pros

    Remote options Decent pay Has potential to be a better company to work for if they actually cared about employee morale

    Cons

    Stressful Unrealistic performance metrics Sales job Low employee morale Bring micromanaged Long scripts to read verbatim Not much room for error No room for you to be innovative or creative Robotic work Mostly a dead end job

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  4. "Healthcare Analytics changing people's lives"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Specialist in Bowie, MD
    Doesn't Recommend
    Positive Outlook

    I worked at Inovalon full-time for more than 5 years

    Pros

    You can make a material difference in the lives of real people.

    Cons

    Management tends to be dictatorial.

  5. Helpful (2)

    "Job review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Inovalon full-time

    Pros

    Good place to work for. Nice opportunities to learn new things and decent work life balance.

    Cons

    Okay benefits. Not much opportunity to grow. Too much change in company direction n plan, there is no stability of employment.

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  6. Helpful (3)

    "Re-aligning every 6 months and layoffs"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Technology Manager in Bowie, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Inovalon full-time for more than 8 years

    Pros

    flexibility is good and 401K plan is good. 5% match

    Cons

    work pressure, poor vision and layoffs every year, restructuring every 6 months

  7. Helpful (3)

    "Very Changing Environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Scheduling Specialist in Nashville, TN

    I worked at Inovalon part-time for less than a year

    Pros

    Holiday Parties Nice break rooms/clean bathrooms

    Cons

    First starting here, part time was told that we would receive PTO but half of it since we were not full-time. That was not the case, you had to work consistent 30 hours for it to apply to you. Micromanaging company who lays people off by walking you out, EMBARRASSING. LACK OF COMMUNICATION! Your numbers matter, you don’t. Don’t get too comfortable with this company, they will hinder your success than help.

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  8. Helpful (4)

    "Probably the worst call center I've ever worked in"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Scheduling Specialist in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Inovalon full-time for less than a year

    Pros

    80 hours of PTO a year (which is a gift so you cant cash it out) , decent Cigna coverage for health insurance that was more affordable than most plans and thats probably it.

    Cons

    There is absolutely no communication in this call center at all. No one knows what is happening and because "business needs" are made up every 4 weeks or so, there is NO stability. I was there for 8 months and had 6 different managers! This leaves absolutely no room for you to grow professionally because youre constantly changing and learning new things and you never get to get solid or confident in your position. They give you PTO but force you to use it when you call out and you can not have time off approved to be without pay for drs appointments and other life events. Even when you call out sick and bring a doctors note you are still given an occurrence point AND they use your PTO. Ive never worked for a place that forced you to use PTO and you couldnt just request off for life events and health reasons. You also can roll over some PTO a year but since it is gifted to you not accrued you dont get cashed out for whats rolled over when you quit. And PTO has to be approved even if you submit it and they put PTO freezes out throughout the year. This is the highest volume call center Ive ever worked in, and ive worked for 3. When I first started as an IHA agent i was making up to 300 calls a day!! thats ridiculous. Theres no work life balance in this company and you cant even get to know the person in the desk next to you because youre only allowed 6 exact minutes of personal time a day, thats including bathroom breaks that you arent taking on your scheduled breaks and lunches. Also the most laughable thing i think was the christmas party at the nashville office. They let us off the phone for 2 or 3 hours, had the party in the lobby of the building, didnt have alcohol and fed us nothing but potatoes and chicken. It was the saddest xmas party ever and Ive never worked for a company that made us be on the clock for a company event like that. I can literally go on and on about how this was the worst job I've ever had but I suggest you just turn the other way and go work for Asurion or any other call center but this one.

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  9. Helpful (3)

    "Not a good career choice"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Inovalon full-time for less than a year

    Pros

    Good people who work for the company but Managers and above that make horrible business decisions which run the place into the ground.

    Cons

    Goals are decided upon based on what they want but no statistical data. Decisions are made that impact people and their careers and certain Managers are all about writing people up and getting rid of them. Little concern about the people.

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  10. Helpful (6)

    "Poor Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Coding Review Consultant in Bowie, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Inovalon full-time for more than 10 years

    Pros

    Benefits, vacation, paid holidays, floating holiday

    Cons

    Company Policies Not Followed by Management

    Continue reading
Found 679 reviews