Insight Reviews | Glassdoor

Insight Reviews

Updated February 9, 2017
42 reviews

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2.0
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Insight President and Chief Executive Officer Kenneth T. Lamneck
Kenneth T. Lamneck
14 Ratings

42 Employee Reviews

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Pros
  • Work/life balance is exceptional depending on dept (in 20 reviews)

  • This place is a good place to start your career (in 14 reviews)

Cons
  • No long term vision from upper management (in 21 reviews)

  • s a high premium, high deductible, low coverage HSA (in 13 reviews)

More Pros and Cons

  1. Helpful (2)

    "Manager of Programs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Insight full-time

    Pros

    Insight is a fun place to work. Always having in office celebrations, blood drives, vendor sponsored activities. Great for millennials needing a "Safe" no blame environment. Good for training.

    Cons

    Inconsistent environment between offices. Office have cliques making it hard to work across them. No accountability or desire to increase quality or performance. While there is training in ITIL, PMP, and technology e.g. CISCO / NetApp etc. ITIL and PMP principles not implemented. Company go to market model is immature. While competing in a segment with Unisys, NTT (formerly Dell Services), and the former EDS Service groups, Insight does not have the cohesion to deliver global solutions. Insight is at best a multi-national entity with little synergy across US, EMEA, and APAC. No real presence from Panama down.

    Advice to Management

    Learn from the past. Even if the Insight model is not the traditional outsource model the service and delivery processes are the same. You must have a consistent global portfolio to be able to survive in the market your have entered.


  2. Helpful (3)

    "Poor policies drive poor execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Team Lead
    Current Contractor - Team Lead
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight as a contractor (Less than a year)

    Pros

    * Reasonable pay for industry standard

    Cons

    * Poor hiring practices result in unqualified (technically or professionally) team members
    * Pressure for the bottom line results in attempts to do work cheaply rather than well
    * Lack of appreciation for "off-the-clock" time results in poor morale
    * Over-management is rampant, with each manager having an unclear scope of control
    * Contradictory guidance is routine (partially due to over-management)
    * Job roles and expectations differ heavily from information given during recruiting and interview process
    * Concerns and issues, when raised with management, are responded to with bullying techniques
    * Toxic leadership at lower levels is unapologetic about errors for which they are responsible

    Advice to Management

    * Spend more time considering the effect that policies are having on employees
    * Consider the net cost of recruiting unqualified people to roles.
    * Consider the value that good employees bring to the table, and allow that to drive other decisions.
    * Be prepared to take smaller profit margins in order to realize expectations set during hiring process.
    * Remove managers who suggest leaving the company as an alternative to behaving ethically.

    Insight Response

    Feb 2, 2017 – Talent Acquisition Leader

    We're not sure this is the same company because we don’t have team leads that are contractors. These are pretty serious concerns and we haven't heard this type of feedback before. It doesn’t sound ... More


  3. Helpful (3)

    "tech"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Insight full-time

    Pros

    Good place to start learning. The workers outside of management are amazing and a great team.

    Cons

    Management has a known habit of taking a vision and trying to cut corners to do it the cheapest way possible

    Advice to Management

    listen to your staff more and follow their ideas. Work more collaboratively

    Insight Response

    Aug 11, 2016 – Talent Acquisition Leader

    Thank you for recognizing our great training programs and amazing teammates. Recently we implemented a new approach to the performance review. This allows a deeper level of collaboration with your ... More


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  5. "ui developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/UI Developer in Tempe, AZ
    Current Employee - Web/UI Developer in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Insight (More than a year)

    Pros

    Analyzed business requirements, participated in technical design, development and testing of various modules assigned

    Cons

    above to change my change


  6. Helpful (4)

    "Unbelievable potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Insight full-time (More than a year)

    Pros

    Insight has all the components to be an outstanding solutions company including the ability to sell and deliver end-to-end technology (HW, SW, and Services). If this company can get it right it can grow double digits YOY. The potential is exciting.

    Cons

    The culture: High turnover, inability to execute, nepotism, lack of process given the complexity of the business, optionalism, reactive culture driven by partner investments, silos, infighting, lack of clearly articulated strategies followed by management accountability.

    Advice to Management

    Insight needs to develop and execute to a clearly defined strategy. Create scorecards that cascade from the top down to each employee. This should then define the day to day activities of each person to focus them on what's most important. Currently, the company tries to cater to all of the technology partners and will chase whatever strategy that partner defines. There is no continuity between these goals and often times is not what's best for the growth of the company.


  7. Helpful (4)

    "Don't support employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Neutral Outlook
    Approves of CEO

    I have been working at Insight full-time (More than 3 years)

    Pros

    Good vacation time. Lots of good people in the lower level positions.

    Cons

    Management does not care about their employees. If you ever have an issues they will make your life difficult. You have to be in each position for a year before you can apply for another one (that includes more Sr. Level jobs/promotions). No raises only Merit increases once a year and not even that if management does not think you should get one. You can be put on a Performance Plan for anything even if they have no grounds or proof of poor behavior.


  8. Helpful (9)

    "Services Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior NOC Technician in Tempe, AZ
    Current Employee - Senior NOC Technician in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Insight full-time (More than 3 years)

    Pros

    - Good first step into networking, many clients, lots of great areas to begin a foundation in a networking environment.
    - Compensates for IT certification (CCENT, CCNA, etc...)

    Cons

    Unfortunately there are really to many I care to list. but I will give a short list of the big ones.

    - Upper management is unfamiliar with running and maintaining normal operations expected in a Service environment.
    - Sales attitudes towards services offering. sales teams answers yes to everything the client wants to gain the contract without considering if the resources and capabilities are available to meet those request.
    - Many Operations managers have no idea how to do the job they are directing.
    - Poor procedural documentation that is scattered and near impossible to follow the "correct" path
    - contacts that are expected to be on-call are frustrated when they are needed. NOC support is the lowest it can possible be. likely due to the lack of pay and benefits.
    - Pay and Benefits are the lowest in the industry. They use "entry level" and hire in experienced technicians to perform the job in order to maintain such a low pay scale.
    - Career paths are non existent, with very little opportunity to advance
    - One of the most unprofessional environments to work in. harassment, equal opportunity, and management / employee respect are extremely low
    - Extremely overworked, and jokingly underpaid.

    Advice to Management

    - Take note of the competitive companies that are flipping clients
    - Be HONEST, and TRANSPARENT with clients upon signing contracts. Business ethics 101
    - Cut upper management bonuses (Yes we know about them) and pay your overworked and underpaid employees. turnover rate will decrease, moral will increase, clients will stay, and profit will increase.


  9. Helpful (4)

    "Great First Time Job Not Long Term Career"

    Star Star Star Star Star
    Current Employee - Inside Sales Representative in Tempe, AZ
    Current Employee - Inside Sales Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight full-time

    Pros

    Nice clean comfortable environment. I have a good manager that has our backs. Extensive training on products and services. Partners are available on-site to help with products and pricing.

    Cons

    The comp plan is terrible, they make it very difficult to make any measurable commission.

    Advice to Management

    Raise the bar on who you hire for your sales force and pay them!


  10. Helpful (4)

    "Better have a life vest..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight (Less than a year)

    Pros

    Team atmosphere, flexible hours, work from home..

    Cons

    Work overload, not fairly compensated, training, poor management, sub par benefits

    Advice to Management

    Make new employees feel welcome and part of the team...work on listening to their employees on issues to better improve processes.


  11. Helpful (1)

    "Jury is still out."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Insight full-time (More than a year)

    Pros

    Great teammates!
    Good base pay.
    Pretty nice vacation days as well as a few "floating holidays" you can use at any point.
    Very large corporation with a great amount of resources.

    Cons

    Constant change in management greatly hinders ability to find and keep momentum.
    Medical insurance could be significantly better.
    Austin office seems to be second thought pretty often.

    Advice to Management

    Stick with a plan/employee long enough to see if it will work. Quit resetting the structure.



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