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Insight Reviews

Updated January 16, 2018
99 reviews

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Insight President and Chief Executive Officer Kenneth T. Lamneck
Kenneth T. Lamneck
48 Ratings

99 Employee Reviews

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Pros
  • I love the values of the company and the work life balance (in 30 reviews)

  • This place is a good place to start your career (in 14 reviews)

Cons
  • No long term vision from upper management (in 24 reviews)

  • VERY low pay for the amount of work they expect you to do (in 17 reviews)

More Pros and Cons

  1. Helpful (5)

    "Not a good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Tempe, AZ
    Former Employee - Senior Account Executive in Tempe, AZ
    Disapproves of CEO

    Pros

    Its a great place to break your teeth and get an education in this industry. Its a good place for people that want to start a new career or kids just out of school. They do have some pretty good benefits. There is an employer match for your 401K and after 3 years you get 3 weeks off.

    Cons

    Large organization where there is alot of disconnect. Policies change weekly depending on the mood of management. Very difficult to get an answer or to get someone to help or make a decision. Most of management consists of sales people that were not able to make it as sales reps and it was either find another position or get out. The good ol'boy network is in effect here and is very well recognized by the human resource department in fact their words were "this is the good ol boy network and nobody can change that. The old v.p. of HR Kaylene Moss tried but, couldn’t” This Good Ol' boy way seems to be the fastest way to the top. Qualifications are secondary. Compensation is one of the biggest issues here. The requirements to make money change almost monthly. Sometimes its based on GP and then some months its Revenue. If you dont meet revenue goals they actually take money back from you quarterly and just back it out of your monthly check. If there is a big hit they do not make arrangements with you to pay it off in reasonable chunks they just take the whole thing regardless if your check would come out to a negative. There were times that you would do a commission adjustment because someone made a mistake but, they werent concerned with that mistake since it didnt affect their paycheck. The commission adjustment would ONLY be looked at on the very last day for a possible approval and if they found one T not crossed it would move over to the next month for approval. There were some sales reps chasing significant amounts of their hard earned money for as many as 6 months and even some more severe cases. You cannot trust this company to pay you honestly. You must check the commission for every single order that you enter to make sure that they havent made a mistake. They put a house load on everything you sell and they state in their policy that the load will be between 1%-3.39% depending on how many touches they have to the product. I found numerous errors there where they would sneak in a 10% load which would significantly reduce your commission amount and they never touched the product at all in fact it was drop shipped from the mfg straight to the customer so according to their policy there would be no load. It took them months to fix that, put a 3.39% load on and to pay me back. This company is not looking out for their employees. They are trying to make as much money as possible and at the expense of their sales people

    Advice to Management

    Hire qualified people. Hire based on a persons ability to do the job and not because hes cool to drink with. When hiring within the company you may want to look at people with a proven ability not a failed attempt at sales and again hes cool to drink with. Listen more to what your sales people have to say. These are the people that are responsible for those Mercedes and BMW's that you have parked in covered parking up front not to mention those huge salaries and houses. The turnover is tremendous and its making your competitors rich. Maybe you should concentrate on how to make your employees happy and if not thats ok because you guys are a great training facility otherwise


  2. Helpful (5)

    "I would STRONGLY NOT recommend working for Insight"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Montreal, QC (Canada)
    Former Employee - Sales Representative in Montreal, QC (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The money and prizes are good. Good medical and dental. Beautiful building to work in.

    Cons

    It is like slave labor. They have a whip behind everyone all day, every day. They monitor your talk time(min. 2 1/2 hours), client dials (min. 40 calls), sales (number of sales and total dials) and send out a report hourly to the team. If you are lacking at any time of the day they will send you nasty e-mails. They listen to your calls continually. It is discouraged from you to even get up from your desk. I worked there for many years and hated every minute of it. The thing that keeps alot of people there is that they lack French skills so they have a hard time to find another good paying job (my reason too). I worked there for many years and would say they have turnover of at least 100 employees a year. They have training classes almost every month with about 25 new hires in each class. After about six months or so there will be approx. one person left from each group still employed by Insight.
    They are very demanding and treat employees like whatever they are doing is not good enough. Their favorite saying is "You are only as good as your last sale". I saw many dedicated and talented sales reps abused. You were always in fear for your job. You can have fantastic sales for months and one slow month they will be on you like crazy.
    I would STRONGLY NOT recommend working for Insight.

    Advice to Management

    Employees aren't Drones. The stress of this job is too much for most people.

  3. Helpful (3)

    "Update your Resume!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The training can be detailed, if you get hired at the right time. Beyond that there isn't much on the "good" side.

    Cons

    Upper management doesn't understand what is going on in their own offices. Every decision that is made negatively impacts the employees. Not a friendly environment. Upper management treats their staff poorly, and doesn't understand the needs of their staff. The main office hands down edicts that appear to be pulled out of thin air, that impact the business very negatively. I would not recommend Insight to anyone, business or employee. Update your resume if you are at Insight now.

    Advice to Management

    Listen to your staff.


  4. Helpful (4)

    "Insight (NSIT) as a place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In my experience, micro-management was not an issue unless there was a real problem with a partner. Most of my experience in my early career with Insight was with knowledgeable, intelligent managers who pushed to achieve goals based on honesty and merit.

    Cons

    Internal politics, unqualified people promoted to positions of management (no degree beyond a high school diploma or any skills at being a manager other than dictating ideas via email from behind a desk), poor communication between upper management and employees and shrinking benefits. A turnover rate that is over 40% per year and a reliance on temporary employees, many of whom prefer to leave than stay at Insight.

    Advice to Management

    Communicate honestly, with integrity to your employees. C-Level employees need to get out of their offices and engage with employees to get a transparent picture of what is happening "on the floor."


  5. "Decent salary but incompetent management, terrible benefits, and no willingness to improve business processes."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Sales Engineer
    Former Employee - Pre-Sales Engineer
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The salary is on-par with what you can get in the industry. Getting hired is pretty simple if you have the right credentials because they're so desperate.

    Cons

    Where to begin... Their business process involves using highly talented, certified individuals to perform clerical tasks as more than half of their job. All of the talented executive management have resigned from the company in 2009 leaving a rotting corpse of a business. The company is losing money so management has taken every cost cutting step imaginable. You do not want to work in sales at this company unless you like having completely unattainable sales targets.

    Advice to Management

    Hire a consulting firm to analyze the competence of the sales management. Be willing and able to terminate 70% of the management team. Also, consider delegating more authority to regional vice presidents as the company functions very differently in various parts of the country.


  6. "Go elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It was a paycheck and benefits - that's all.

    Cons

    Too much reliance on outsourcing to India - Infosys, WiPro

    Advice to Management

    Wake up and listen to your employees, as they are the ones who interact with the customers. And take responsibility for your actions or lack there of instead of worrying about your stock options/bonus. Why is CDW so big and profitable?? If management tried to do their employees jobs' they would fail royally, because they don't have a clue. Of course, the managers would then blame the employees for their (the managers) failures and outsource them.


  7. Helpful (6)

    "Regretful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Tempe, AZ
    Former Employee - Systems Analyst in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are literally no positive aspects in working for this company short of just having a job to make your bills.

    Cons

    Terrible benefits package, 401k match is low, health care insurance costs to employee very are high. This company is just plain evil, managements compensation is based on screwing over low level employees and on their ability to send jobs to outsourcing 'partners'.

    Advice to Management

    Insight started as a call center operation to sell hard drives on a low margin. That same cheap call center mentality still drives managements attitude and incentives. The best thing management could do is jump into an icy cold lake and take a deep breath.

  8. Helpful (5)

    "3 years of near hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Tempe, AZ
    Current Employee - Account Executive in Tempe, AZ
    Doesn't Recommend
    Approves of CEO

    Pros

    Some good people, great opportunities if you are Mormon, I know a lot of reps that make great money, but you have to be able to survive 3-5 years of very little pay and volitile sales until you can build your book.

    Cons

    Terrible middle management, endless useless campaigns, metrics based on how many clients you called about the topic of the week, slow order entry terrible CRM system, true call center no freedom to visit clients and build relationships, I have witnessed Insight pull major accounts from seasoned reps for "Market Purity"

    Advice to Management

    Listen to your employees. You claim to make attempts of this but nothing is never done.. Part of listening is TAKING ACTION. Ken is making some good changes but they have a loooooooooong way to go


  9. "Insight is a Joke find a better job!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Nice building
    - Co workers are friendly
    - Pay is ok

    Cons

    - Militant
    - Micro Managed
    - Sales training inadequate
    - They use people as pons and work you like a donkey
    - management is incompetent

    Advice to Management

    Treat your employees better, they work very hard and lets face it, the managers are incompetent with no leadership skills. The turnover rate is unreal this should be a red flag, stop playing roulette with employees.
    p.s. I Resign!


  10. Helpful (5)

    "Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bloomington, IL
    Former Employee - Anonymous Employee in Bloomington, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insight full-time (More than 3 years)

    Pros

    decent health benefits
    nice co-workers
    reasonable hours
    Plenty of training

    Cons

    You never know from one day to the next what across the board changes management will make with no ryme or reason. Management lays-off good hardworking employees for no other reason then to line their own pockets and keep useless middle management people. They promise, then back peddle.

    Advice to Management

    Stop being hypocritical and lying to the employees.


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