Insight Reviews | Glassdoor

Insight Reviews

Updated June 18, 2017
108 reviews

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Pros
Cons
  • No long term vision from upper management (in 22 reviews)

  • There was no work life balance and although the word was thrown around sometimes, it was always lip service (in 9 reviews)

More Pros and Cons

  1. Helpful (7)

    "Must like to play the "game" with management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tempe, AZ
    Former Employee - Sales in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Insight full-time (More than 3 years)

    Pros

    Great place to work when I started. Great group of teammates, and everyone worked very well together.

    The support staff (contract and SOW's) were amazing.

    Cons

    No loyalty to employees.

    Management tends to only support those who they liked (regardless of performance). If you were not one of those employees, good luck.

    Expect to be on the list for a company "reduction if force" every 8-10 months (most recent one in April of this year) if they decide to acquire another company or miss their number on wall street (or you manager dislikes you, even though you are making your numbers).

    You need to play the "game" in order to succeed.

    Advice to Management

    Start really looking at your mid level managers and the way they support (or don't) their teams.
    Quit changing the compensation plan mid year.


  2. Helpful (5)

    "Field Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Mission Viejo, CA
    Former Employee - Senior Account Executive in Mission Viejo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insight (More than a year)

    Pros

    Good salary, benefits. Work from home. Fortune 500 company.

    Cons

    Got a new manager with no experience and very unethical.

    Advice to Management

    Check on your managers

    Insight Response

    Jul 28, 2016 – Talent Acquisition Leader

    We are happy that you found good benefits and compensation with Insight. Regarding management, we would like to hear how we can help the team improve. Please email us at ... More


  3. "Beware, contractors!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Engineer in Tampa, FL
    Former Contractor - Senior Engineer in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insight as a contractor (Less than a year)

    Pros

    * Short term contracts that can pay market value (but you will need to be a good negotiator)
    * Long hours, but no over-time (labor law actually exempts medical and IT professionals from overtime pay in Florida)
    * Contracts are often extended past the initial term. However, I never witnessed an offer to permanent hire to any of the contractors, even if that was initially promised.
    * Lots of travel, much more than stated during the interview (I was told 50 to 75% and it ended up being an average of 85% and I was rarely ever home).
    * Per diem during the travel
    * Insight pays during travel from the moment you leave your house until you arrive at your destination or end your day working on premises. This includes flight time and layovers.

    Cons

    Insight uses contractors to fill immediate needs for new projects, rather than hire permanent full-time employees, with the promise of a 3-month contract to permanent job status. I never witnessed any contractor ever get hired to permanent status. I don't believe there is ever the intent to do so. It is an empty promise.

    No guidance, mentorship or on-boarding is performed for new contractors. Thus there is a slow learning curve for new contractors who are often dumped on the customer's premises at the start of a project without direction or time table. Often the projects begin without enough resources to complete the tasks on time.

    I observed Insight management periodically use contractors as sacrificial lambs on projects, dismissing them without notice and without cause, as a way to appease a difficult and demanding customer. Insight management would provide a false reason for the dismissal as "performance," though no performance evaluation is shared with the contractor and no warning is given. The contractor would be performing their duties with skill and professionalism and then be suddenly dismissed. That contractor would then be the scapegoat for any problems named by the customer, even if that contractor had no hand in the matter. This would go on until a new problem was brought up by the customer and a new contractor would be sacrificed in the same way. I personally witnessed this revolving door on many occasions before I finally left. My contract had been extended past 5 months and I knew my time to be sacrificed would soon come.

    Advice to Management

    The transience of the Insight work force (dismissal of contractors without cause or due process) has several effects:
    * The customer views Insight as flaky and unstable, and view management as dishonest and untrustworthy;
    * Skilled engineers, who could bring value to the business, opt for another employers with a more positive culture and deserving of their skills.

    Re-branding your name and changing your logo (performed in 2015) will not fix Insight's reputation. Only changing your culture and your actions will fix Insight's reputation. Good luck!


  4. Helpful (2)

    "Hard to place to work as a woman"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quote Desk Representative in Tempe, AZ
    Former Employee - Quote Desk Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insight full-time

    Pros

    Great benefits from the partners, theu offer free catering and cool prizes. Fun place when they do things like bingo

    Cons

    Was given no training for a position that was new to the company. Hired alone and expected tonhabenmy manager and other employees train me who barely took the time of day to talk to me. If you're an attractive female, beware, sexual, inappropriate comments will be made. Unprofessional coworkers more.concerned with porn sites and starting and women as rheubwalk by than working. Literally would go into a "trance" as I was asking a question. My bèst advice of you are an attractive women, dress down, baggier clothes, little makeup, hair up, glasses instead of contacts if you have them. To prove a point one day, I dressed professionally and by noon a good friend sent a picture to me if me that had been circulating. I can't get info more detail as I have a pending sexusk lawsuit against them or a certain employee.

    Advice to Management

    Don't believe everything said because a man said it, don't blindside your employees with reprimands when they were following direct orders. Find out what am employee has going on in their perosnal life like 2 loved ones dying before discipline, maybe suggest short-term disability for stress before a write up make sure there is some manager an employee is comfortable taking to instead of the only female who yells at everyone and women aren't comfortable going to men aboit sexual harassment when they've seen them take the harassers side. Make sure they know how to reach out to HR and are guaranteed retaliation against anyone involved. J

    Insight Response

    Feb 22, 2016 – Talent Acquisition Leader

    Some of the allegations in your description of your experience at Insight are deeply troubling since we take any form of discrimination in the workplace very seriously. Insight is an equal ... More


  5. Helpful (11)

    "Good ole boy company personified"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Tempe, AZ
    Former Employee - Systems Engineer in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insight full-time (More than 3 years)

    Pros

    - Most of the teammates doing the "grunt work" are very experienced and true professionals.
    - The opportunity to work remote in a lot of positions is excellent.

    Cons

    Alot of the management positions are filled by people that used to work with or for the CIO Michael Guggemos. That equates to alot of dead weight in management, especially in middle management.

    Several departments have managers of managers that their positions were created seemingly to provide a former coworker or buddy a well paying job. It is like a scene from the movie Office Space. There are meetings about projects or issues with 20 people on the phone and only 3 to 5 people are people directly working on the specific item and 15 or so "managers" all expressing their ideas or directions.

    The public view and motto at Insight is its a family. The private view is that it's an extremely dysfunctional family. Managers routinely get rid of people they don't like and bring in buddies, without any fear of reprisal or negative responses due to the HR departments rubber stamping of everything managers do instead of protecting teammates from attacks or abuse.

    Benefits are well below what they should especially for such a large, publicly traded company. Prescription benefits are extremely bad with the high deductibles that must be met before the actual savings kicks in. I believe the current deductible is somewhete around $6000 for prescriptions alone. Urgent Care copays are $75. PCP copays are $50. Both of which are over double of anywhere I've ever worked.

    Advice to Management

    Get rid of the excessive amount of mid level managers and devote their salaries to the people actually doing the work to keep the company going. Especially if typical merit increases are only 2-4%, with the higher amount only being given to very few people.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    We are very sorry that you have this opinion of Insight. We work rigorously on our hiring process to ensure we hire only teammates that contribute significantly to our success, and while some of our ... More


  6. Helpful (3)

    "Good place to start / entry level - nowhere to go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Insight full-time (More than 8 years)

    Pros

    Good place to get feet wet; entry level positions. Nice facilities. Attempts to stay current with logo change, etc.

    Cons

    Poor health insurance, no room to advance - salary policy very peculiar. 5-7% max increase; even when changing roles - regardless of tenure, experience, etc.

    Advice to Management

    Pay your longer termed employees better. Don't lay people off the week before Christmas w/ no severance. Be decent.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    Thank you for your time to write a review. Before we hire externally, we look internally first and are proud of the fact that we promote internally more than 50% of the time. Regarding benefits, we ... More


  7. Helpful (4)

    "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Insight has a lot of great people working there (not managers). They do fun events and provide a few fun perks of being an employee.

    Cons

    The management is absolutely awful. They do not pay well at all and do not appreciate those who work for them. HR is absolutely useless as they do not help their employees one bit. They look out for the managers while pretending to be on the side of the employee.If you are not liked by a manager then forget about every furthering your career or even just working there for an extended period of time, they will shut that down super quick. If they want you out, they will get you out by putting you in a place where you have no other option than to quit or be fired. I worked so hard there to correct the behavior that was "wrong" by management (because being a friendly, outgoing person is such a WRONG thing) and in the end it wasn't enough and I was let go. I was not allowed to pack my belongings even though HR approved it, my manager would not allow it. I received my belongings through the mail a week after I was let go with 4 items broken and 2 items never returned to me. I was treated like a convict in front of others when I did absolutely nothing wrong. It was rude, embarrassing and completely uncalled for. If you do not get on the good side of your manager, you are totally screwed from the beginning.

    The upper management treats those below them like they are "the help" there is no respect, they will even put their head down while walking past you in the hallway to avoid saying hello or even making eye contact.

    Again, unless you can get on their good side right away by completely sucking up, don't even bother with this company.

    Advice to Management

    Treat your employees with respect, stop playing favorites. You can't do one thing for one person and not for another. Take some classes on how to be a good manager. Don't talk down to someone because they aren't like you. If it weren't for your employees, you would have a LOT more work to do. Appreciate those you do have because if you keep acting the way you are acting you aren't going to have many more employees left. Stop micro managing and start treating people like adults.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    We appreciate your time to write a review. We take feedback seriously and have sent your review to the leadership team.


  8. Helpful (9)

    "Insight is a mixed bag."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Tempe, AZ
    Former Employee - Sales Support Specialist in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Insight full-time (More than a year)

    Pros

    There are definitely people who care about their work and go the extra mile. The pay is decent. They do have some interesting perks like bring your dog to work day, family outings, lunch being brought in for the company by partners. They do promote from within.

    Cons

    I think your experience largely depends on where you work. Everything in Sales is a constant fire drill. Everything is last minute and frantic which leads to a lot of stress. Everyone seems frustrated, overworked and tired. For being a tech company, some of the systems are ridiculous. Would Insight tell a company who came to them for a reporting solution that they needed to create a report in Access from data in SAP and then compare it to data in Excel? These types of cumbersome processes are the types of things employees deal with everyday. The health insurance is high deductible, and isn't up to the benefits you find at other companies. The only bonuses given are to Sales. Unless you're a sales rep, there are no incentives, rewards or swag. How about recognizing the staff who helped your company achieve the sales? It's a clique-ish, high school environment. It was when I was there and my friends who are still there say it hasn't gotten any better. Sad. I'm told they had a re-brand this year, but it seems like the same old company.

    Advice to Management

    Work on how you treat your staff, and the tools you give them to help them with their jobs. Sometimes, an incentive or reward for the staff outside of Sales would be nice. All of my friends who are currently at Insight are checking out every other tech company in the Valley. You have to give people a reason to stay.

    Insight Response

    Dec 18, 2015 – Talent Acquisition Leader

    We are glad you recognized our efforts to promote within. We encourage teammate growth with a variety programs focusing on career development. Over the past few years we have invested in health care ... More


  9. "ui developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/UI Developer in Tempe, AZ
    Current Employee - Web/UI Developer in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Insight (More than a year)

    Pros

    Analyzed business requirements, participated in technical design, development and testing of various modules assigned

    Cons

    above to change my change


  10. Helpful (4)

    "Unbelievable potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Insight full-time (More than a year)

    Pros

    Insight has all the components to be an outstanding solutions company including the ability to sell and deliver end-to-end technology (HW, SW, and Services). If this company can get it right it can grow double digits YOY. The potential is exciting.

    Cons

    The culture: High turnover, inability to execute, nepotism, lack of process given the complexity of the business, optionalism, reactive culture driven by partner investments, silos, infighting, lack of clearly articulated strategies followed by management accountability.

    Advice to Management

    Insight needs to develop and execute to a clearly defined strategy. Create scorecards that cascade from the top down to each employee. This should then define the day to day activities of each person to focus them on what's most important. Currently, the company tries to cater to all of the technology partners and will chase whatever strategy that partner defines. There is no continuity between these goals and often times is not what's best for the growth of the company.


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