Insight Reviews | Glassdoor

Insight Reviews

Updated August 18, 2017
108 reviews

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Pros
Cons
  • No long term vision from upper management (in 22 reviews)

  • There was no work life balance and although the word was thrown around sometimes, it was always lip service (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Hard to place to work as a woman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quote Desk Representative in Tempe, AZ
    Former Employee - Quote Desk Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insight full-time

    Pros

    Great benefits from the partners, theu offer free catering and cool prizes. Fun place when they do things like bingo

    Cons

    Was given no training for a position that was new to the company. Hired alone and expected tonhabenmy manager and other employees train me who barely took the time of day to talk to me. If you're an attractive female, beware, sexual, inappropriate comments will be made. Unprofessional coworkers more.concerned with porn sites and starting and women as rheubwalk by than working. Literally would go into a "trance" as I was asking a question. My bèst advice of you are an attractive women, dress down, baggier clothes, little makeup, hair up, glasses instead of contacts if you have them. To prove a point one day, I dressed professionally and by noon a good friend sent a picture to me if me that had been circulating. I can't get info more detail as I have a pending sexusk lawsuit against them or a certain employee.

    Advice to Management

    Don't believe everything said because a man said it, don't blindside your employees with reprimands when they were following direct orders. Find out what am employee has going on in their perosnal life like 2 loved ones dying before discipline, maybe suggest short-term disability for stress before a write up make sure there is some manager an employee is comfortable taking to instead of the only female who yells at everyone and women aren't comfortable going to men aboit sexual harassment when they've seen them take the harassers side. Make sure they know how to reach out to HR and are guaranteed retaliation against anyone involved. J

    Insight Response

    Feb 22, 2016 – Talent Acquisition Leader

    Some of the allegations in your description of your experience at Insight are deeply troubling since we take any form of discrimination in the workplace very seriously. Insight is an equal... More


  2. Helpful (11)

    "Good ole boy company personified"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Tempe, AZ
    Former Employee - Systems Engineer in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insight full-time (More than 3 years)

    Pros

    - Most of the teammates doing the "grunt work" are very experienced and true professionals.
    - The opportunity to work remote in a lot of positions is excellent.

    Cons

    Alot of the management positions are filled by people that used to work with or for the CIO Michael Guggemos. That equates to alot of dead weight in management, especially in middle management.

    Several departments have managers of managers that their positions were created seemingly to provide a former coworker or buddy a well paying job. It is like a scene from the movie Office Space. There are meetings about projects or issues with 20 people on the phone and only 3 to 5 people are people directly working on the specific item and 15 or so "managers" all expressing their ideas or directions.

    The public view and motto at Insight is its a family. The private view is that it's an extremely dysfunctional family. Managers routinely get rid of people they don't like and bring in buddies, without any fear of reprisal or negative responses due to the HR departments rubber stamping of everything managers do instead of protecting teammates from attacks or abuse.

    Benefits are well below what they should especially for such a large, publicly traded company. Prescription benefits are extremely bad with the high deductibles that must be met before the actual savings kicks in. I believe the current deductible is somewhete around $6000 for prescriptions alone. Urgent Care copays are $75. PCP copays are $50. Both of which are over double of anywhere I've ever worked.

    Advice to Management

    Get rid of the excessive amount of mid level managers and devote their salaries to the people actually doing the work to keep the company going. Especially if typical merit increases are only 2-4%, with the higher amount only being given to very few people.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    We are very sorry that you have this opinion of Insight. We work rigorously on our hiring process to ensure we hire only teammates that contribute significantly to our success, and while some of our... More

  3. Helpful (1)

    "Account Exec"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight full-time

    Pros

    It has the size and financial capability to succeed.

    Cons

    Lack of talent and management direction to pursue services opportunities

    Advice to Management

    Need to focus on long term strategies in sectors that demand extended business development timeline.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    We appreciate your time to write a review. Training and continued professional development is are very important to us. Over the last few years, we have created additional training programs and... More


  4. Helpful (3)

    "Good place to start / entry level - nowhere to go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Insight full-time (More than 8 years)

    Pros

    Good place to get feet wet; entry level positions. Nice facilities. Attempts to stay current with logo change, etc.

    Cons

    Poor health insurance, no room to advance - salary policy very peculiar. 5-7% max increase; even when changing roles - regardless of tenure, experience, etc.

    Advice to Management

    Pay your longer termed employees better. Don't lay people off the week before Christmas w/ no severance. Be decent.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    Thank you for your time to write a review. Before we hire externally, we look internally first and are proud of the fact that we promote internally more than 50% of the time. Regarding benefits, we... More


  5. Helpful (4)

    "Don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Insight has a lot of great people working there (not managers). They do fun events and provide a few fun perks of being an employee.

    Cons

    The management is absolutely awful. They do not pay well at all and do not appreciate those who work for them. HR is absolutely useless as they do not help their employees one bit. They look out for the managers while pretending to be on the side of the employee.If you are not liked by a manager then forget about every furthering your career or even just working there for an extended period of time, they will shut that down super quick. If they want you out, they will get you out by putting you in a place where you have no other option than to quit or be fired. I worked so hard there to correct the behavior that was "wrong" by management (because being a friendly, outgoing person is such a WRONG thing) and in the end it wasn't enough and I was let go. I was not allowed to pack my belongings even though HR approved it, my manager would not allow it. I received my belongings through the mail a week after I was let go with 4 items broken and 2 items never returned to me. I was treated like a convict in front of others when I did absolutely nothing wrong. It was rude, embarrassing and completely uncalled for. If you do not get on the good side of your manager, you are totally screwed from the beginning.

    The upper management treats those below them like they are "the help" there is no respect, they will even put their head down while walking past you in the hallway to avoid saying hello or even making eye contact.

    Again, unless you can get on their good side right away by completely sucking up, don't even bother with this company.

    Advice to Management

    Treat your employees with respect, stop playing favorites. You can't do one thing for one person and not for another. Take some classes on how to be a good manager. Don't talk down to someone because they aren't like you. If it weren't for your employees, you would have a LOT more work to do. Appreciate those you do have because if you keep acting the way you are acting you aren't going to have many more employees left. Stop micro managing and start treating people like adults.

    Insight Response

    Feb 5, 2016 – Talent Acquisition Leader

    We appreciate your time to write a review. We take feedback seriously and have sent your review to the leadership team.


  6. Helpful (9)

    "Insight is a mixed bag."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Tempe, AZ
    Former Employee - Sales Support Specialist in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Insight full-time (More than a year)

    Pros

    There are definitely people who care about their work and go the extra mile. The pay is decent. They do have some interesting perks like bring your dog to work day, family outings, lunch being brought in for the company by partners. They do promote from within.

    Cons

    I think your experience largely depends on where you work. Everything in Sales is a constant fire drill. Everything is last minute and frantic which leads to a lot of stress. Everyone seems frustrated, overworked and tired. For being a tech company, some of the systems are ridiculous. Would Insight tell a company who came to them for a reporting solution that they needed to create a report in Access from data in SAP and then compare it to data in Excel? These types of cumbersome processes are the types of things employees deal with everyday. The health insurance is high deductible, and isn't up to the benefits you find at other companies. The only bonuses given are to Sales. Unless you're a sales rep, there are no incentives, rewards or swag. How about recognizing the staff who helped your company achieve the sales? It's a clique-ish, high school environment. It was when I was there and my friends who are still there say it hasn't gotten any better. Sad. I'm told they had a re-brand this year, but it seems like the same old company.

    Advice to Management

    Work on how you treat your staff, and the tools you give them to help them with their jobs. Sometimes, an incentive or reward for the staff outside of Sales would be nice. All of my friends who are currently at Insight are checking out every other tech company in the Valley. You have to give people a reason to stay.

    Insight Response

    Dec 18, 2015 – Talent Acquisition Leader

    We are glad you recognized our efforts to promote within. We encourage teammate growth with a variety programs focusing on career development. Over the past few years we have invested in health care... More


  7. Helpful (4)

    "Unbelievable potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Insight full-time (More than a year)

    Pros

    Insight has all the components to be an outstanding solutions company including the ability to sell and deliver end-to-end technology (HW, SW, and Services). If this company can get it right it can grow double digits YOY. The potential is exciting.

    Cons

    The culture: High turnover, inability to execute, nepotism, lack of process given the complexity of the business, optionalism, reactive culture driven by partner investments, silos, infighting, lack of clearly articulated strategies followed by management accountability.

    Advice to Management

    Insight needs to develop and execute to a clearly defined strategy. Create scorecards that cascade from the top down to each employee. This should then define the day to day activities of each person to focus them on what's most important. Currently, the company tries to cater to all of the technology partners and will chase whatever strategy that partner defines. There is no continuity between these goals and often times is not what's best for the growth of the company.

  8. "ui developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/UI Developer in Tempe, AZ
    Current Employee - Web/UI Developer in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Insight (More than a year)

    Pros

    Analyzed business requirements, participated in technical design, development and testing of various modules assigned

    Cons

    above to change my change


  9. Helpful (4)

    "Don't support employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Neutral Outlook
    Approves of CEO

    I have been working at Insight full-time (More than 3 years)

    Pros

    Good vacation time. Lots of good people in the lower level positions.

    Cons

    Management does not care about their employees. If you ever have an issues they will make your life difficult. You have to be in each position for a year before you can apply for another one (that includes more Sr. Level jobs/promotions). No raises only Merit increases once a year and not even that if management does not think you should get one. You can be put on a Performance Plan for anything even if they have no grounds or proof of poor behavior.


  10. Helpful (5)

    "Services Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Services Technician in Tempe, AZ
    Former Employee - Services Technician in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insight (More than a year)

    Pros

    If you just got out of technical school, community college, or the military; this is the place to work. Low hiring standards makes it easy to get a job that is in your field. The people were a lot of fun, the NOC could be an animal house, mean spirited comments and insults hurled, but its all in good fun.

    Cons

    Low pay. Low pay, Low pay, Low pay.

    This issue was repeatedly brought to management, and routinely ignored. There was a Sr. Manager brought in to try to turn around the client base leaving. He reportedly asked for more pay and was shut down. Techs were always asked to be patient and the money would come, it never did. Director level and up did not care about what happened in the NOC, so long as the money flowed. Managers from other groups would come in and tell techs what to do. Rank-and-File Supervisors and Manager were more or less powerless.

    Blame-game was the paradigm of the day. Everything was someone else's fault and staff was trained on that from day one.

    Health insurance went from bad to worse when Insight stopped picking up the premium on their high-deductible plan. 401k match was about average, but not what you might expect from a Fortune 500 company. Time off was difficult to schedule as the shift had to be covered by somebody, some supervisors refused to do that work, would instead make the requester find a back-fill.

    Advice to Management

    Start over. Abolish the RNOC. Find out what the other MSPs and Telcos are paying, then make your own pay structure based on that. Calence was bought and rebranded, but the culture was never changed. Points based attendance systems that applied nowhere but the NOC, help desk guys (that were rejected by the NOC) that started higher than the NOC guys.

    Rebrand and consider what you want to be, an IT sweatshop that manufactures tickets, or a solutions based partner of your clients.


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