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Insight Reviews

Updated January 13, 2018
113 reviews

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113 Employee Reviews

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Pros
  • I love the values of the company and the work life balance (in 29 reviews)

  • This place is a good place to start your career (in 14 reviews)

Cons
  • No long term vision from upper management (in 23 reviews)

  • There was no work life balance and although the word was thrown around sometimes, it was always lip service (in 9 reviews)

More Pros and Cons

  1. "ui developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/UI Developer in Tempe, AZ
    Current Employee - Web/UI Developer in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Insight (More than a year)

    Pros

    Analyzed business requirements, participated in technical design, development and testing of various modules assigned

    Cons

    above to change my change


  2. Helpful (4)

    "Don't support employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Neutral Outlook
    Approves of CEO

    I have been working at Insight full-time (More than 3 years)

    Pros

    Good vacation time. Lots of good people in the lower level positions.

    Cons

    Management does not care about their employees. If you ever have an issues they will make your life difficult. You have to be in each position for a year before you can apply for another one (that includes more Sr. Level jobs/promotions). No raises only Merit increases once a year and not even that if management does not think you should get one. You can be put on a Performance Plan for anything even if they have no grounds or proof of poor behavior.

  3. Helpful (5)

    "Services Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Services Technician in Tempe, AZ
    Former Employee - Services Technician in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insight (More than a year)

    Pros

    If you just got out of technical school, community college, or the military; this is the place to work. Low hiring standards makes it easy to get a job that is in your field. The people were a lot of fun, the NOC could be an animal house, mean spirited comments and insults hurled, but its all in good fun.

    Cons

    Low pay. Low pay, Low pay, Low pay.

    This issue was repeatedly brought to management, and routinely ignored. There was a Sr. Manager brought in to try to turn around the client base leaving. He reportedly asked for more pay and was shut down. Techs were always asked to be patient and the money would come, it never did. Director level and up did not care about what happened in the NOC, so long as the money flowed. Managers from other groups would come in and tell techs what to do. Rank-and-File Supervisors and Manager were more or less powerless.

    Blame-game was the paradigm of the day. Everything was someone else's fault and staff was trained on that from day one.

    Health insurance went from bad to worse when Insight stopped picking up the premium on their high-deductible plan. 401k match was about average, but not what you might expect from a Fortune 500 company. Time off was difficult to schedule as the shift had to be covered by somebody, some supervisors refused to do that work, would instead make the requester find a back-fill.

    Advice to Management

    Start over. Abolish the RNOC. Find out what the other MSPs and Telcos are paying, then make your own pay structure based on that. Calence was bought and rebranded, but the culture was never changed. Points based attendance systems that applied nowhere but the NOC, help desk guys (that were rejected by the NOC) that started higher than the NOC guys.

    Rebrand and consider what you want to be, an IT sweatshop that manufactures tickets, or a solutions based partner of your clients.


  4. Helpful (10)

    "Services Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior NOC Technician in Tempe, AZ
    Current Employee - Senior NOC Technician in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Insight full-time (More than 3 years)

    Pros

    - Good first step into networking, many clients, lots of great areas to begin a foundation in a networking environment.
    - Compensates for IT certification (CCENT, CCNA, etc...)

    Cons

    Unfortunately there are really to many I care to list. but I will give a short list of the big ones.

    - Upper management is unfamiliar with running and maintaining normal operations expected in a Service environment.
    - Sales attitudes towards services offering. sales teams answers yes to everything the client wants to gain the contract without considering if the resources and capabilities are available to meet those request.
    - Many Operations managers have no idea how to do the job they are directing.
    - Poor procedural documentation that is scattered and near impossible to follow the "correct" path
    - contacts that are expected to be on-call are frustrated when they are needed. NOC support is the lowest it can possible be. likely due to the lack of pay and benefits.
    - Pay and Benefits are the lowest in the industry. They use "entry level" and hire in experienced technicians to perform the job in order to maintain such a low pay scale.
    - Career paths are non existent, with very little opportunity to advance
    - One of the most unprofessional environments to work in. harassment, equal opportunity, and management / employee respect are extremely low
    - Extremely overworked, and jokingly underpaid.

    Advice to Management

    - Take note of the competitive companies that are flipping clients
    - Be HONEST, and TRANSPARENT with clients upon signing contracts. Business ethics 101
    - Cut upper management bonuses (Yes we know about them) and pay your overworked and underpaid employees. turnover rate will decrease, moral will increase, clients will stay, and profit will increase.


  5. Helpful (5)

    "Good place to get experience but beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insight (More than 10 years)

    Pros

    Insight does not seem to care too much about their employees' educational backgrounds. You will meet many people working in mid level jobs with no degree. This is a pro if you are lacking in credentials--at Insight you can get valuable experience without the gate keeper of a Bachelor's degree.

    Cons

    If you have much experience in your industry, it won't be valued much at Insight. They have their own way of doing things and they don't care what outside experience you have learned from and want to share. If you want to be successful at Insight, don't be too ambitious and don't try to change anything or raise any flags, it will not be appreciated. Just keep your head down and do your work.

    Advice to Management

    You have a gold mine of really smart, very experienced people (even if many of them are lacking in educational credentials). None of them are really being used to their full potential. The best thing Insight can do to advance its business is offer the customer base consulting services to support the products Insight sells and installs, and use the very experienced employees to do that consulting work.


  6. Helpful (4)

    "Great First Time Job Not Long Term Career"

    StarStarStarStarStar
    Current Employee - Inside Sales Representative in Tempe, AZ
    Current Employee - Inside Sales Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight full-time

    Pros

    Nice clean comfortable environment. I have a good manager that has our backs. Extensive training on products and services. Partners are available on-site to help with products and pricing.

    Cons

    The comp plan is terrible, they make it very difficult to make any measurable commission.

    Advice to Management

    Raise the bar on who you hire for your sales force and pay them!


  7. Helpful (4)

    "Better have a life vest..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight (Less than a year)

    Pros

    Team atmosphere, flexible hours, work from home..

    Cons

    Work overload, not fairly compensated, training, poor management, sub par benefits

    Advice to Management

    Make new employees feel welcome and part of the team...work on listening to their employees on issues to better improve processes.

  8. "Contractor bait and switch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Tampa, FL
    Former Contractor - Anonymous Contractor in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Insight as a contractor

    Pros

    Contract pay was not bad. You get per diem pay when traveling. Long hours (but no overtime pay) will help you make a nice paycheck.

    Cons

    Insight baits potential recruits with a 3 month to permanent contract, but on 5th or 6th month still on contract they will cut you loose without an explanation, or they will claim "performance" as the reason with no performance review and contrary to the praise they have been giving you for the excellent job you were doing. This is a pattern which I saw with 2 other contractors and myself. Projects have no direction and no guidance. Percentage of travel time quoted during recruitment is far more than actual travel. You will rarely see home and family.

    Advice to Management

    Management, eventually you will run out of saps to hire on contract. Start working for the future of the company instead of the cost savings for the quarter.


  9. Helpful (6)

    "NOC Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in Tempe, AZ
    Former Employee - NOC Technician in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Insight full-time

    Pros

    A lot can be learned managing the devices and responding to their problems
    Peers are friendly
    Overtime often available
    Great place to start your career
    They pay for certifications

    Cons

    50/50 shot of getting a Engineer to explain something to you, half are nice and willing to talk to you, other half are lazy, rude, and look down on you
    Pay is VERY far below market value
    Rotating shifts, a few times a year your schedule changes (overnights, evenings, mornings, weekends..etc)
    High turnover
    Poor communication between engineers, delivery managers, NOC technicians
    24x7x365 workcenter
    Continuous change, hard to keep up with new procedures
    Limited opportunity for career growth

    Advice to Management

    Show you value your employees by providing better benefits, pay, and incentive plans. Show that NOC techs aren't viewed as worthless interchangeable pawns.


  10. Helpful (1)

    "Jury is still out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Insight full-time (More than a year)

    Pros

    Great teammates!
    Good base pay.
    Pretty nice vacation days as well as a few "floating holidays" you can use at any point.
    Very large corporation with a great amount of resources.

    Cons

    Constant change in management greatly hinders ability to find and keep momentum.
    Medical insurance could be significantly better.
    Austin office seems to be second thought pretty often.

    Advice to Management

    Stick with a plan/employee long enough to see if it will work. Quit resetting the structure.


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