Insight Reviews | Glassdoor

Insight Reviews

Updated June 13, 2017
107 reviews

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Pros
Cons
  • No long term vision from upper management (in 22 reviews)

  • There was no work life balance and although the word was thrown around sometimes, it was always lip service (in 9 reviews)

More Pros and Cons

  1. Helpful (5)

    "Good place to get experience but beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insight (More than 10 years)

    Pros

    Insight does not seem to care too much about their employees' educational backgrounds. You will meet many people working in mid level jobs with no degree. This is a pro if you are lacking in credentials--at Insight you can get valuable experience without the gate keeper of a Bachelor's degree.

    Cons

    If you have much experience in your industry, it won't be valued much at Insight. They have their own way of doing things and they don't care what outside experience you have learned from and want to share. If you want to be successful at Insight, don't be too ambitious and don't try to change anything or raise any flags, it will not be appreciated. Just keep your head down and do your work.

    Advice to Management

    You have a gold mine of really smart, very experienced people (even if many of them are lacking in educational credentials). None of them are really being used to their full potential. The best thing Insight can do to advance its business is offer the customer base consulting services to support the products Insight sells and installs, and use the very experienced employees to do that consulting work.


  2. Helpful (4)

    "Great First Time Job Not Long Term Career"

    StarStarStarStarStar
    Current Employee - Inside Sales Representative in Tempe, AZ
    Current Employee - Inside Sales Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight full-time

    Pros

    Nice clean comfortable environment. I have a good manager that has our backs. Extensive training on products and services. Partners are available on-site to help with products and pricing.

    Cons

    The comp plan is terrible, they make it very difficult to make any measurable commission.

    Advice to Management

    Raise the bar on who you hire for your sales force and pay them!

  3. "Contractor bait and switch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Tampa, FL
    Former Contractor - Anonymous Contractor in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Insight as a contractor

    Pros

    Contract pay was not bad. You get per diem pay when traveling. Long hours (but no overtime pay) will help you make a nice paycheck.

    Cons

    Insight baits potential recruits with a 3 month to permanent contract, but on 5th or 6th month still on contract they will cut you loose without an explanation, or they will claim "performance" as the reason with no performance review and contrary to the praise they have been giving you for the excellent job you were doing. This is a pattern which I saw with 2 other contractors and myself. Projects have no direction and no guidance. Percentage of travel time quoted during recruitment is far more than actual travel. You will rarely see home and family.

    Advice to Management

    Management, eventually you will run out of saps to hire on contract. Start working for the future of the company instead of the cost savings for the quarter.


  4. Helpful (4)

    "Better have a life vest..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insight (Less than a year)

    Pros

    Team atmosphere, flexible hours, work from home..

    Cons

    Work overload, not fairly compensated, training, poor management, sub par benefits

    Advice to Management

    Make new employees feel welcome and part of the team...work on listening to their employees on issues to better improve processes.


  5. Helpful (6)

    "NOC Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in Tempe, AZ
    Former Employee - NOC Technician in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Insight full-time

    Pros

    A lot can be learned managing the devices and responding to their problems
    Peers are friendly
    Overtime often available
    Great place to start your career
    They pay for certifications

    Cons

    50/50 shot of getting a Engineer to explain something to you, half are nice and willing to talk to you, other half are lazy, rude, and look down on you
    Pay is VERY far below market value
    Rotating shifts, a few times a year your schedule changes (overnights, evenings, mornings, weekends..etc)
    High turnover
    Poor communication between engineers, delivery managers, NOC technicians
    24x7x365 workcenter
    Continuous change, hard to keep up with new procedures
    Limited opportunity for career growth

    Advice to Management

    Show you value your employees by providing better benefits, pay, and incentive plans. Show that NOC techs aren't viewed as worthless interchangeable pawns.


  6. Helpful (1)

    "Jury is still out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Insight full-time (More than a year)

    Pros

    Great teammates!
    Good base pay.
    Pretty nice vacation days as well as a few "floating holidays" you can use at any point.
    Very large corporation with a great amount of resources.

    Cons

    Constant change in management greatly hinders ability to find and keep momentum.
    Medical insurance could be significantly better.
    Austin office seems to be second thought pretty often.

    Advice to Management

    Stick with a plan/employee long enough to see if it will work. Quit resetting the structure.


  7. Helpful (5)

    "Culture of blame"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great co-workers
    Good manager two levels up
    Flexible schedule
    Plenty of refrigerators to store lunch

    Cons

    Long hours
    No work/life balance
    Snarky sales people
    No mercy for newbies

    Advice to Management

    Look at the work/life balance for ALL teams.

  8. Helpful (1)

    "NOC Tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight full-time

    Pros

    Not much required to get hired on, good learning environment.

    Cons

    Low career ceiling, poor management, poor time keeping.


  9. Helpful (7)

    "Painfully Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Tempe, AZ
    Former Employee - Business Analyst in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Insight full-time (More than 10 years)

    Pros

    The ability to telecommute. The people that work there. Flexibility with working hours. Meant to be a stepping stone, not a career.

    Cons

    Insight says they care about employees, but you are just a number. Use you, abuse you, then cut you loose when the tides change. Their new values of "Hunger, Heart and Harmony" is a load if crap. They are hoping this approach will bring in more "clients" (oops this week we are back to saying customer). The same people who are part of the "in-crowd" are continually recognized because they are given the opportunity to shine, while others who bust their butts are looked over time and again.
    I would never recommend anyone to work for Insight as I am too embarrassed of this company.
    Management is hired based on the buddy system. Positions "created" for friends, while overloading others to the point of being spread to thin to perform well at anything, and then letting those with the knowledge go.
    Pay is below similar in industry.

    Advice to Management

    You need to allow others an opportunity to shine instead of following the buddy system.


  10. Helpful (3)

    "Terrible internal processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    No opinion of CEO

    I have been working at Insight full-time (More than a year)

    Pros

    Big company great market share

    Cons

    Internal systems are terrible.

    Advice to Management

    Change the systems and double your revenue


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