Instacart Reviews | Glassdoor

Instacart Reviews

Updated Aug 16, 2019

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Found 313 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
56%
Approve of CEO
Instacart CEO Apoorva Mehta
Apoorva Mehta
157 Ratings
Pros
Cons
  • "Shoppers must shop quickly - this is not for everyone(in 266 reviews)

  • "Some batches may need a tad bit more pay(in 90 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Loving it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Machine Learning Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time for more than a year

    Pros

    Great potential for growth many challenging technical problems Smart and kind colleagues Metrics/Experimentation driven culture

    Cons

    online grocery is heating up as a space for sure!

    Continue reading
    Instacart2019-07-26
  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shift Lead 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    Gain experience as a manager and hires within the company

    Cons

    Site Manager takes responsibilities for most aspects of the job

    Continue reading
    Instacart2019-08-08
  3. "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mentor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Instacart part-time for more than 3 years

    Pros

    It's a very easy job for the money you make, the people make it worth staying

    Cons

    It's this evolution of worse and worse ideas, when they went to computer on boarding it went downhill completely, now they are trying to back step and add questionnaires, at this point the damage is done.

    Continue reading
    Instacart2019-08-17
  4. Helpful (1)

    "Instacart"

    StarStarStarStarStar
    Former Employee - Customer Service 

    I worked at Instacart part-time

    Pros

    Good job no cons good pay

    Cons

    No cons actually a good job

    Continue reading
    Instacart2019-07-17
  5. Helpful (12)

    "It was great until...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Instacart full-time for less than a year

    Pros

    You get snacks, you get to work 40 hours and can do overtime. Its a new company

    Cons

    This place is like high school, literally micromanagement at its worse. Theres a lot of threatening going on that makes your blood pressure rise. You cant do this, or that or that. And just because you are hired doesn't mean that you will remain more than 30 days. If you do anything you get fired. But during the interview process you are promised a chill relaxed environment where you can thrive and advance in your career field. They say that your opinion matters, it doesn't because you may get fired. Everyone is walking on eggshells.

    Continue reading
    Instacart2019-06-27
  6. Helpful (3)

    "The company management is not concerned about the well being of their employees."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Full Service Shopper 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Instacart

    Pros

    The ability to put a smile on customers faces.

    Cons

    The company management suggests to all of their customers to only provide a 5% tip to their shoppers. That makes it very difficult to make very much money as a shopper because Instacart does not pay the shoppers hourly nor does the company provide the shoppers with a salary. Instacart only pays the shoppers for mileage which is 60 cents per mile. That does not add up to much.

    Continue reading
    Instacart2019-08-04
  7. Helpful (6)

    "Too much work, for little pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shift Lead in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Instacart full-time for more than a year

    Pros

    Get to learn a lot about team and operations management.

    Cons

    Too much work, for little pay. Lack of transparency and no room for growth stalls quickly.

    Continue reading
    Instacart2019-06-26
  8. Helpful (1)

    "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Instacart part-time for less than a year

    Pros

    Easy interview, easy job, nice boss

    Cons

    Lots of shoppers, difficult customer

    Continue reading
    Instacart2019-06-16
  9. Helpful (7)

    "In Store Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - In Store Shopper in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Instacart part-time for less than a year

    Pros

    A job without micromanagement. Consistent pay every Friday. A referral program. $50 a person. Very easy work. You just grocery shop and put bags away.

    Cons

    They have a terrible relationship with the grocery stores you’ll work at. You won’t have a break room. You won’t have a refrigerator to store your food. You won’t have a microwave to heat it up either. The people who for the grocery store treat you poorly. The drivers strike. Frequently. Sometimes after you shop and order you’ll have no where to place bags. Some orders will give you 7 bags of groceries. Imagine having no place to put them because the shelves are full. Also, the shelves and in the most inconvenient places in the grocery store. Sometimes right at the entrance where the bags are stolen. It’s very impersonal. You don’t make a lot of connections with the people you work with. The turnover is VERY high. This is not a place to plan growth. When I was hired, the trainer told me people are hired and fired every week.

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    Instacart2019-07-17
  10. Helpful (3)

    "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart full-time for less than a year

    Pros

    Pay Benefits Shacks Fooda Location

    Cons

    Ever Changing, Unprofessional No advancement BS No growth

    Continue reading
    Instacart2019-07-17
Found 313 reviews