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Instacart Reviews

Updated February 15, 2018
169 reviews

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3.1
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Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
76 Ratings

169 Employee Reviews

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Pros
  • As a college student the ability to have a flexible schedule was perfect (in 88 reviews)

  • Really flexible hours, and gets really good paid (in 74 reviews)

Cons
  • lots of wear and tear on cars when working in populated cities, no mileage compensation (in 38 reviews)

  • I believe Instacart is one of the better delivery services to make extra income as others it's hard even to make minimum wage (in 44 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (33)

    "Great Growth Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in San Francisco, CA
    Former Employee - Data Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instacart full-time (More than a year)

    Pros

    *Leadership is willing to promote internally and makes a conscious effort to develop its employees
    *Great learning opportunities- Instacart has an abundance of interesting projects to work on.
    *I met awesome people while working here and made lasting friendships.
    *Solid benefits, good food, and a convenient office location located near a lot of public transport

    Cons

    *Instacart operates in a complex space; it's beholden to tens thousands of shoppers, and a growing number of retail and brand partners. It has limited control of critical components of its service, such as availability of items in stores, or availability of new shoppers in key markets.
    *Work-life balance is poor on certain teams. Instacart's leadership cares about employees and is making an effort to improve this but a lot of teams are spread thin.

    Advice to Management

    *Beware of sacred cows. There's an unwillingness test variable service fees and other key components of Instacart's service. As a customer of various on-demand services, variable fees don't bother me. I would rather have the option to pay more and still use the service, then not have availability.
    * Kill poorly performing advertising products. Instacart has a tendency to keep launching new ones instead of improving existing ad products.


  2. "Own exciting engineering challenges and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (More than 3 years)

    Pros

    * Lots of challenging problems to solve
    * A high degree of autonomy
    * Surrounded by smart and passionate people
    * High-growth company with huge potential
    * Tools and investment to be successful
    * Excellent career growth opportunities
    * Great culture
    * Healthy diversity
    * Good benefits

    Cons

    * We haven't made it yet. There's a clear path, but it does require work

  3. "My first day was Saturday, I was anxious beforehand but I enjoyed it. Watching all the how to * videos helped."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Service Shopper in Leesburg, VA
    Current Employee - Full Service Shopper in Leesburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    Work when you want to. Flexible hours. Company gives you immediate feedback and encouragement on your performance.

    Cons

    That you are timed, stressed me but also challenges me.!!

    Advice to Management

    I really emailed Instacart with so many question and they really helped me. I am sticking with it.


  4. Helpful (8)

    "Decent Potential for a PT Gig, but absolutely horrible policies for Full-Service Shoppers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Instacart part-time

    Pros

    Customers are Pleasant; Plenty of hours (in certain areas) for strictly weekend work.

    Cons

    Inflexible (and downright unfair) policies regarding time, delivery, etc. ; inability to really get hours in home zone; Crappy App functionality; Assignment of double, triple, and sometimes quadruple orders to single Full-Time Shoppers for delivery in a single trip.; Little to no meaningful feedback from Shopper Support regarding issues.

    Advice to Management

    Simply put, Instacart has some pretty messed up practices as it pertains to Instacart's actual assignments. Repeatedly getting assigned double and triple orders are not only time consuming for Full-Service Shoppers, but it greatly INCREASES the chance for delays in delivery of orders to the customer. In the past few weekends, I've had a MINIMUM of 2 double or triple orders anytime I've signed up for hours to work. It's pretty evident that you guys DON'T take into consideration how large orders are before assigning multiple orders to individual Full-Service Shoppers, but there's no hesitation in penalizing the same shoppers when those large orders actually take time to complete and deliver. It's also evident that customers AREN'T notified that the shoppers that have their orders, may have orders that will need to be completed BEFORE their order can be delivered.

    Finally, full-service Shoppers don't have the choice of refusing an order (outside of taking a 20 minute unpaid break), or actually SEEING what constitutes an order prior to accepting it. if we don't accept the order, we get penalized for it WITHOUT recourse. In the case of getting double, triple, or even quadruple orders, this is highly inefficient, and puts the shopper at a disadvantage in terms of getting the orders assigned completed and delivered in a timely manner. 

    Actually getting constructive feedback from Shopper support is non-existent when it comes to these issues. not even going to get into how hourly guaranteed pay simply disappeared. It's just been an underwhelming experience to this point.


  5. Helpful (1)

    "Instacart"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Instacart part-time

    Pros

    Amazingly flexible part-time job. Loved not having the pressure of a boss checking on me.

    Cons

    Would love to be payed more.


  6. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Great place to work at.

    Cons

    Not many cons to think about.


  7. Helpful (1)

    "Love It"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    Weekly pay
    Set your own days and hours

    Cons

    Sometimes customers don’t tip on entire shifts

    Advice to Management

    Don’t be so strict on reliabilty. You’ll loose good employees

  8. "Looking into it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NONE in Vancouver, WA
    Current Employee - NONE in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart part-time

    Pros

    Freedom to use your time around your private schedule

    Cons

    Hours, drive time ,Emails , Not enough work

    Advice to Management

    I downloaded the App and then I thought I should check the reviews and to my surprise there mostly bad with a lot of disgruntled and unsatisfied workers. changed my mind because that isn't the kind of thing I want to sign up for . It really is to bad !


  9. "Creative, quickly growing company"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart full-time

    Pros

    Amazing room for growth, lots of freedom to work on high impact projects

    Cons

    High turnover; tunnel vision on company goals


  10. Helpful (1)

    "If you value yourself a little, it’s not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Instacart part-time

    Pros

    You can sit in your car if you like time away from your family

    Cons

    Have to send various emails just to fight for your so called “guaranteed” hourly wage. Your number is blocked which if you have questions which seems like a common theme.

    Advice to Management

    Train “shopper happinesses” to tell employees truthful practices, stop BLOCKING your own employees numbers that have questions on time they spend working for your company


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