Instacart Reviews | Glassdoor

Instacart Reviews

Updated January 17, 2019
255 reviews

Filter

Filter


3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
128 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Flexible schedule meeting new people being a service to others" (in 137 reviews)

  • "Flexible hours and great pay for the type of job you perform" (in 133 reviews)

Cons
  • "A big wear and tear on anyone’s automobile" (in 65 reviews)

  • "Customer service will push all the blame on you when a customer complains" (in 63 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (35)

    "Make a difference in people's lives and change the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    * Tremendous scope of responsibility- you can have as much impact as you're capable of generating
    * Colleagues are very humble and smart and well-intentioned
    * The opportunity we're pursuing is enormous and we are already the market leader with hundreds of millions still in our war chest and vast scope for expansion. We're solving a problem that affects nearly every human

    Cons

    * Teams have wide scope and hiring is behind schedule
    * Stock options in a pre-IPO company are probably money later, not definitely money now
    * Some lack of clarity on what management team will look like in 6-12 months

    Advice to Management

    We've hired too slowly but that beats erring in the other direction. Don't overcorrect too much, and be especially careful with the new management hires! Also, great to see much-increased focus on shopper experience lately.


  2. "Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    You make your own schedule, you work the hours YOU want to work & not scheduled hours that you can’t get out of, if necessary!! I LOVE Instacarting!!!

    Cons

    Having to deal with the ‘regular’ customers, in a given store, when shopping for an Instacart customer. (Kidding)

  3. "Just what you would expect for my startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Rochester, NY
    Former Employee - Shift Lead in Rochester, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Instacart full-time (Less than a year)

    Pros

    Ideas allowed to grow and be shared. Weekly meetings to give out recognition.

    Cons

    Poor onboarding training. No direction on how things are done.


  4. "Great workplace!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Instacart full-time (More than 3 years)

    Pros

    Lots of snacks, free lunch/dinner, kombucha on tap, really takes care of its employees

    Cons

    Little room for growth in the company


  5. Helpful (4)

    "Great part time job if you enjoy grocery shopping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Instacart part-time

    Pros

    Great pay, easy to do, nice to st your iwn hours

    Cons

    Feast or famime when it comes to batches, in-store wifi can be iffy ruining your time, sometimes Instacart Support can’t be reached or will not respond to emails seeking help.

    Advice to Management

    It would be great if we had a mentor to connect with on a regular basis rather than relying on whoever answers the phone when calling for help.


  6. "Easy extra money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Instacart part-time

    Pros

    I can schedule when I can work. And even be a back up.

    Cons

    I do not get any hours for my area. But I sure when more store participants there will be more hours available.


  7. Helpful (1)

    "Part time full service shopper"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    Flexibility, pay, and great customers

    Cons

    There have been alot of Slow days

    Advice to Management

    You should consider doing like grubhub. Pay set amount to shoppers for shifts that have to be ended early due to slow days. I have waisted alot of gas.

  8. "Great!!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Relationship Specialist in Clinton, TN
    Current Employee - Financial Relationship Specialist in Clinton, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (More than 8 years)

    Pros

    Great company to work for. Work as much or as little as you like.

    Cons

    Hours go fast! You gotta be quick to get the area you want.

    Advice to Management

    We should get paid for entire shift something. Even if we don’t have any batches.


  9. Helpful (6)

    "Full service shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colton, CA
    Current Employee - Anonymous Employee in Colton, CA

    I have been working at Instacart part-time (Less than a year)

    Pros

    Fairly simple to accomplish. Paid weekly. Your can track your progress.

    Cons

    Easy to have late deliveries if you encounter if you have internet connection. Also traffic can be an issue especially if you have to travel in densely populated areas and freeways.

    Advice to Management

    Pay. Actually pay more for mileage. More than your recent changes. The recent changes give an appearance of paying for mileage. Anything over 14 miles in a batch should get a mileage bump.


  10. "Shoper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hamburg, NY
    Current Employee - Anonymous Employee in Hamburg, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    The flexibility of being able to work when i can.

    Cons

    Not being able to get full time