Instacart Reviews | Glassdoor

Instacart Reviews

Updated November 14, 2018
231 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
116 Ratings

231 Employee Reviews

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Pros
  • "Flexible schedule and great pay" (in 126 reviews)

  • "Good money, great Flexible hours" (in 121 reviews)

Cons
  • "Wear and tear on car on way to work" (in 57 reviews)

  • "Calling customer service may affect your shopping or delivery time" (in 56 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (21)

    "Make a difference in people's lives and change the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    * Tremendous scope of responsibility- you can have as much impact as you're capable of generating
    * Colleagues are very humble and smart and well-intentioned
    * The opportunity we're pursuing is enormous and we are already the market leader with hundreds of millions still in our war chest and vast scope for expansion. We're solving a problem that affects nearly every human

    Cons

    * Teams have wide scope and hiring is behind schedule
    * Stock options in a pre-IPO company are probably money later, not definitely money now
    * Some lack of clarity on what management team will look like in 6-12 months

    Advice to Management

    We've hired too slowly but that beats erring in the other direction. Don't overcorrect too much, and be especially careful with the new management hires! Also, great to see much-increased focus on shopper experience lately.


  2. "Instacart instagenius"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Administration in Nanuet, NY
    Current Employee - CSA Administration in Nanuet, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Great way to make extra money. No "boss" shadowing you. An opportunity to always meet new and interesting people. It's quite fun and addictive.

    Cons

    No direct contact so some policies can be frustrating and seemingly inflexible. E.g getting a reliability incident because you may have an emergency situation or accidentally hit the cancel shift....etc

    Advice to Management

    Be more flexible. If for example a person cancels a shift, find a way to reach out to confirm that it was indeed deliberate.

  3. "Instacart shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Lake Havasu City, AZ
    Current Employee - Anonymous Employee in Lake Havasu City, AZ
    Recommends
    Positive Outlook

    I have been working at Instacart part-time (Less than a year)

    Pros

    I love working for Instacart! It’s a little competitive, which I like. Easy to use app.

    Cons

    Not really any cons.


  4. Helpful (1)

    "Flexible working time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    working time super flexible, be your own boss , no pressure

    Cons

    sometime driving distance is too long, not very efficient


  5. Helpful (1)

    "Full service shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility of the work schedule

    Cons

    Time pressure when items aren't available

    Advice to Management

    Take into consideration the extra time the shoppers take to make sure customers are satisfied.


  6. Helpful (1)

    "Just right for me!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time

    Pros

    Flexible , good pay, honest work

    Cons

    App still needs tweaking, sometimes there aren't any orders all day.


  7. "Great Part Time work with a Flexible Schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Columbus, OH
    Current Employee - Director in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (More than 10 years)

    Pros

    Flexible Schedule and Earn $20-$25 per hour.

    Cons

    Must enjoy driving and working weekends

    Advice to Management

    Keep up the promotions being offered based on shops and acceptance rate..

  8. Helpful (1)

    "OK gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Iss in Austin, TX
    Current Employee - Iss in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time (More than a year)

    Pros

    flexibility ,good pay, never boring ,it's fun

    Cons

    hectic at times, app occasionally has issues,some heavy lifting

    Advice to Management

    Keep listening to your shoppers and drivers things seem to be on the right track.


  9. "In-store shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Iss in Lakeway, TX
    Current Employee - Iss in Lakeway, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (More than a year)

    Pros

    Flexible scheduling, excellent pay and great part time job!

    Cons

    I personally don’t see any downsides

    Advice to Management

    Keep up the great work!


  10. Helpful (1)

    "Shopper"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    Work in ur own time

    Cons

    You get to choose time only if u complete 90 hrs or 25 hrs in weekend.


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