Instacart Reviews | Glassdoor

Instacart Reviews

Updated May 23, 2018
112 reviews

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3.0
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Recommend to a friend
Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
61 Ratings

112 Employee Reviews

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Pros
Cons
  • lots of wear and tear on cars when working in populated cities, no mileage compensation (in 41 reviews)

  • I believe Instacart is one of the better delivery services to make extra income as others it's hard even to make minimum wage (in 52 reviews)

More Pros and Cons

  1. "Not bad"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Instacart (More than a year)

    Pros

    Make money which you need

    Cons

    Hard work but that's life


  2. Helpful (20)

    "FSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Service Shopper in Seattle, WA
    Current Employee - Full Service Shopper in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    Make own schedule. Perfect for PT. Great for being who want to be left alone. Get paid every week. If you have good metrics, you’ll get more orders. Meet interesting people along the way. Management responds quickly.

    Cons

    You rely on tips, and it’s a hit or miss from the customer. There was a “bug” in the application and shoppers were not getting their tips. It was supposedly “fixed”, but I’m skeptical. The app is buggy and crashes randomly. They are getting stricter on batches that get denied by you.

    You get paid .40 an item. That’s ITEM not UNITS. An order will consist of an item count, when you start shopping, the unit number will pop up.

    Example: the item is a banana. The unit number that you want is 5. So the shopper gets paid only .40 for the 5 bananas that they picked out. Another example is cases of water, let’s say you want 5 cases of Kirkland water. You only get paid for that one item (water). Those cases are about 20 pounds each.

    Would you want to carrying that much water for just .40, and 80% of the time, the customer will not tip?

    No Mileage, no compensation for gas, no discount for phone internet usage, no more hourly wage to compensate shoppers for their time waiting for a batch.

    Advice to Management

    Read above.

  3. Helpful (2)

    "Quick to fire"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Instacart part-time

    Pros

    Job has good flexibility with hours

    Cons

    Jobs is easy to fire people

    Advice to Management

    I was fired because I didn't respond to an email within 48 hours that I didn't know was sent to me for of my reliabilites incidents. My shift leader or manager never informed me that I would have to respond to an email in order to keep my job. I was fired with no questions asked and no possibility of returning. My advice is that managers should inform employees of everything when it comes to reliabilites because if I would of known I would have still had my job.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast-paced with a large focus on personal development

    Cons

    no cons that come to mind

    Advice to Management

    none


  5. Helpful (2)

    "Instacart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    A good part-time for people that love to be precise and optimize their work. Fast refunds, good payment.

    Cons

    Timing is rough and it feels like a pressure, because the more you do, the more they want you to do. If you run fast, you should run even faster. App has a lot of terrible issues that affect your performance.


  6. "A decent job that varies daily."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Instacart part-time

    Pros

    You can work independently with little oversight.

    Cons

    Some days are extremely slow. Very inconsistent work.


  7. "Just Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Instacart full-time (More than a year)

    Pros

    Challenging, Cool Office, an innovative environment

    Cons

    Negative attitudes, mixed messages from management

  8. Helpful (9)

    "I've found the company to be very shady. They don't care about workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Service Shopper in Boston, MA
    Current Employee - Full Service Shopper in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Instacart part-time (More than a year)

    Pros

    Flexible schedule helps life/work balance. The harder you work the more money you make. I work in multiple locations.

    Cons

    IC clearly does not care about those of us working in the field, having direct contact with their customers. I suspect there is a glitch that is not giving us our tips. During a 10 hr shift, 6 different customers were thrilled with the service I provided and said they were tipping through app. I only rec'd 1 tip that day even though I shopped for 12 people. My customer ratings have always averaged 4.75 or higher! I've completed over 1000 orders. I am disabled so I stay only because of the flexibility.

    Advice to Management

    Those of us in the field need to be a priority because we interact directly with your customers. Stop cutting our pay! We work hard with zero benefits and high job related expenses so stop being so greedy! When is the last time you hauled groceries up 3 flights of stairs for zero tip? I think senior managers should be required to spend a day in the field!


  9. Helpful (1)

    "Good"

    StarStarStarStarStar
    Former Employee - Cashier in Washington, DC
    Former Employee - Cashier in Washington, DC

    I worked at Instacart part-time (Less than a year)

    Pros

    Flexible hours, friendly co-workers, good management.

    Cons

    The Instashopper app sometimes faults.

    Advice to Management

    Fix bugs with app


  10. Helpful (1)

    "Happiness Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Happiness Team in San Francisco, CA
    Former Employee - Happiness Team in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Instacart full-time (Less than a year)

    Pros

    Your coworkers and teammates are like a family. Everyone is really friendly and happy to help where it is needed.

    Cons

    Management. Their process for promoting people to management positions is based on who had been there the longest instead of who would do well at leading a team.

    Advice to Management

    Spend time grooming better managers.


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