Instacart Reviews | Glassdoor

Instacart Reviews

Updated July 17, 2018
147 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
82 Ratings

147 Employee Reviews

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Pros
  • "Ultra flexible schedule (I only work when I want)" (in 97 reviews)

  • "Flexible Hours with tips from customers" (in 86 reviews)

Cons
  • "Wear and tear on vehicle is a neg" (in 45 reviews)

  • "I believe Instacart is one of the better delivery services to make extra income as others it's hard even to make minimum wage" (in 52 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Make a difference in people's lives and change the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    * Tremendous scope of responsibility- you can have as much impact as you're capable of generating
    * Colleagues are very humble and smart and well-intentioned
    * The opportunity we're pursuing is enormous and we are already the market leader with hundreds of millions still in our war chest and vast scope for expansion. We're solving a problem that affects nearly every human

    Cons

    * Teams have wide scope and hiring is behind schedule
    * Stock options in a pre-IPO company are probably money later, not definitely money now
    * Some lack of clarity on what management team will look like in 6-12 months

    Advice to Management

    We've hired too slowly but that beats erring in the other direction. Don't overcorrect too much, and be especially careful with the new management hires! Also, great to see much-increased focus on shopper experience lately.


  2. "Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Instacart part-time

    Pros

    Flexible , enjoyable , profitable and easy

    Cons

    Keeping gas in car before payday hectic

    Advice to Management

    Benefits for full time employees

  3. Helpful (1)

    "An on-and-off worker's opinion on Insta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Instacart part-time (Less than a year)

    Pros

    The tips CAN be really good, I have learned more about the different areas of my city, and this is a great way to supplement my income. At the end of every shift, the app will ask for feedback on how that shift went.

    Cons

    There is not much room for "life" in scheduling and delivering. Sometimes you drive for 30 minutes, shop for 17 items (30 minutes), then drive 30+ minutes to a home and they don't tip, so you only made maybe $10. Sometimes the items in the store are hard to find or not where they should be, so you need help from another employee.

    Advice to Management

    Can the algorithm pay more attention to unreasonable deliveries? Sometimes the factors simply do not weigh even with the pay.


  4. "Great extra income, good excercise mentally too, meet nice people, store employees helpful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Nice extra income, set your own hours made 200 in a month total 12 hrs

    Cons

    Can’t wait at home for a batch it’s much safer than sitting in your car by yourself especially us older gals(56yrs old)

    Advice to Management

    I’m still a newbie but so far so good


  5. Helpful (1)

    "shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time

    Pros

    flexible hours and pleasant work environment

    Cons

    part time hours and low compensation


  6. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Instacart full-time (More than a year)

    Pros

    High level of autonomy and ownership. An environment where you can make things happen if you chase them.

    Cons

    Lack of mentorship. Now only recently put an emphasis on the on boarding experience.


  7. "Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Usher/Concessesions/Box Office in Oakland, CA
    Current Employee - Usher/Concessesions/Box Office in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time

    Pros

    Instacart is a great part-time job if you need extra cash

    Cons

    Commute to San Francisco and that's why I need another job close to home in Oakland

    Advice to Management

    I'm a team player and work really hard. I'm also a people person and love working with the public.

  8. Helpful (1)

    "Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time

    Pros

    The job gives great Flexibility, Good referral bonuses, and Simple work procedures

    Cons

    Not much training at all, the referral process is very stricked.

    Advice to Management

    There should be a bit more order established. Also there are so many different factors that rise up when a person is shopping, and I don’t believe all of them are taken into account.


  9. "No title"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at Instacart part-time

    Pros

    The pay is good enough.

    Cons

    Not enough hours given. Was not told that we're judged on speed.

    Advice to Management

    Stop judging us on our speed! At least we get the job done.


  10. "Engineering - best kept secret in SF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (Less than a year)

    Pros

    Blend of scale but nimble-ness, flexibility to do and learn what you want, genuinely nice people, cush office amenities.. don't need to worry about food.. IC's got all your eating needs covered, people that invest in others

    Cons

    Gotta learn that RoR, some people get us confused with IG, a great service that gets ratched press

    Advice to Management

    Just gotta keep pushing the name and get out in the community so folks know what a special placed this is to build a career at.


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