Instacart Reviews | Glassdoor

Instacart Reviews

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Found 274 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
63%
Approve of CEO
Instacart CEO Apoorva Mehta
Apoorva Mehta
139 Ratings
Pros
  • "Flexible schedule meeting new people being a service to others(in 142 reviews)

  • "Flexible hours and great pay for the type of job you perform(in 133 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (56)

    "Make a difference in people's lives and change the industry"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    * Tremendous scope of responsibility- you can have as much impact as you're capable of generating * Colleagues are very humble and smart and well-intentioned * The opportunity we're pursuing is enormous and we are already the market leader with hundreds of millions still in our war chest and vast scope for expansion. We're solving a problem that affects nearly every human

    Cons

    * Teams have wide scope and hiring is behind schedule * Stock options in a pre-IPO company are probably money later, not definitely money now * Some lack of clarity on what management team will look like in 6-12 months

    Advice to Management

    We've hired too slowly but that beats erring in the other direction. Don't overcorrect too much, and be especially careful with the new management hires! Also, great to see much-increased focus on shopper experience lately.

  2. "Hard work rewarded and continued development"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Area Manager in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time for more than 2 years

    Pros

    Company genuinely cares about your progress and development. The company has a one team mentality, there are no aires put on from the CEO down. We are all equal in getting the job done.

    Cons

    We work very hard and a lot of time is put in personally. However; when you have support and enjoy the work, it's not that bad. I care about the work that I put in.

  3. "Ambitious AND Supportive Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time for more than a year

    Pros

    - Brilliant management team with a ton of integrity - Early leader in a space that is about to explode - Company is willing to be bold and embraces smart growth - Authentically supportive of diversity - Female/family friendly tech company

    Cons

    - Has been conservative with hiring, and is now playing catch up for resources

    Advice to Management

    Keep being bold, focus on building out resources so we can continue to grow grow grow.

  4. "Full Time Shopper"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full Service Shopper in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time for more than a year

    Pros

    If you cancel your hours 6 hours before you are scheduled no RI.

    Cons

    The last pay structure pays too low for a lot of the batches. I have noticed also that Costco batches no longer have tips. These are large and sometimes heavy with all the water customers want and they do not tip!

    Advice to Management

    Rethink your pay structure and don’t ask Shoppers to do a batch 18 miles away for $7.00.

  5. "Demanding"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - In Store Shopper in Coon Rapids, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Instacart part-time for more than a year

    Pros

    Quick cash, except that I haven't been paid, and my Shopper account has been deleted.

    Cons

    Better be super fast, or you're fired!

    Advice to Management

    I started working for Instacart a couple of weeks ago. I'm 62 yrs old, and have arthritis everywhere. I wasn't told you were on a timer, and if you don't keep up with the timer, you're fired. If I would have been told that BEFORE I was hired, I would have said "thanks, but no thanks." My speedy days are over.

  6. "Amazing"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time for more than a year

    Pros

    We get paid hourly and with other bonuses

    Cons

    24 hour cancellation policy if you want to cancel hours

  7. Helpful (1)

    "Terrible leadership, good benefits"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Support Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Instacart full-time for more than 2 years

    Pros

    -Good benefits, excluding parking and commuter -Free snacks and catered lunch once a week

    Cons

    -Not sure where they find some of the people in leadership and engineering, things are ridiculously disorganized and it appears that nobody knows who to report to. -The company is very poorly run. For instance, shoppers were paid retroactively, sent an email after they were paid breaking down the payment (of course we had already received an absurd number of inquiries before they got the email and nobody at Instacart...

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    Advice to Management

    -Get on the same page with other members of management and make sure that everyone is given up to date information VERBALLY, each week. Remove old IKB articles with out of date information. -Including the support agents in the all-hands meetings. We are the department who has most to gain from those, yet we are never included. -Figure out workforce and quit arbitrarily assigning agents to chats, email, or phone without...

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  8. Helpful (3)

    "Personal Shopper"

    StarStarStarStarStar
    • Overall
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Personal Shopper in Minneapolis, MN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Instacart part-time

    Pros

    - Make your own hours & be your own boss - Good tips - I worked 11 hours and made $148

    Cons

    - You have to drive quite a bit - Spend a lot of money on gas - Relies heavily on tips

    Advice to Management

    Make a better base pay for shoppers! If customers don’t tip well, you make very little money.

  9. "Fun job -set your own hours"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Recommends

    I have been working at Instacart part-time

    Pros

    Make your own hours Very flexible Pay is good

    Cons

    Sometimes the app has issues

  10. Helpful (1)

    "Not great for In Store Shoppers"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - In Store Shopper in Fairfax, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time for more than a year

    Pros

    Flexible Hours Paid hourly Weekly Pay Checks

    Cons

    No bonuses (not even during holidays) Tips aren't shared with shoppers, even though we are the ones fighting though the crowds on Saturdays and Sundays (peak times) No separate checkout lines for Instacart Shopper app has issues frequently Customers can be too demanding, especially with produce Batches are given to the fastest shoppers, even though there is a big push to talk to the customer, which ends up slowing...

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    Advice to Management

    The same care you give to your drivers, perhaps give to your in store shoppers. Drivers get bonuses but not shoppers. Drivers get incentives but not shoppers. Put some effort into making your shoppers happy.

Found 274 reviews