Instacart Reviews | Glassdoor

Instacart Reviews

Updated September 18, 2018
187 reviews

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3.6
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Instacart Founder Apoorva Mehta
Apoorva Mehta
96 Ratings

187 Employee Reviews

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Pros
  • "Good money, great Flexible hours" (in 107 reviews)

  • "Flexible schedule (up to 6 hrs before, you can cancel)" (in 107 reviews)

Cons
  • "Wear and tear on vehicle is a neg" (in 50 reviews)

  • "I believe Instacart is one of the better delivery services to make extra income as others it's hard even to make minimum wage" (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Make a difference in people's lives and change the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time

    Pros

    * Tremendous scope of responsibility- you can have as much impact as you're capable of generating
    * Colleagues are very humble and smart and well-intentioned
    * The opportunity we're pursuing is enormous and we are already the market leader with hundreds of millions still in our war chest and vast scope for expansion. We're solving a problem that affects nearly every human

    Cons

    * Teams have wide scope and hiring is behind schedule
    * Stock options in a pre-IPO company are probably money later, not definitely money now
    * Some lack of clarity on what management team will look like in 6-12 months

    Advice to Management

    We've hired too slowly but that beats erring in the other direction. Don't overcorrect too much, and be especially careful with the new management hires! Also, great to see much-increased focus on shopper experience lately.


  2. "In-store Shopper"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Instacart part-time

    Pros

    I enjoy being an in-store shopper with Instacart. It’s fun, fast-paced, and challenging. The team effort is great, and our shift lead is available for questions and problem-solving.

    Cons

    Only con is the time limits for shopping batches. I wish there was a way for the shopping application to recognize and apply more “time” for orders containing deli or meat counter items.

  3. Helpful (2)

    "In store shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Princeton, NJ
    Current Employee - Anonymous Employee in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    You can make your own schedule

    Cons

    We don’t get enough times for shopping orders.

    Advice to Management

    Give more realistic timing for shopping. Staging and shopping should have separate timing.


  4. "Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time

    Pros

    Being self employed is kinda like having your own business.

    Cons

    Time consuming...layout of some grocery stores are horrible

    Advice to Management

    Overall, I love Instacart


  5. "The David and Goliath Story"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time (More than a year)

    Pros

    Instacart is a fast-moving company pursuing a long-neglected industry (grocery shopping). The team is incredibly inclusive and everyone's opinions are not just respected, but actively sought after. There are a number of big things in the works which I am looking forward to watching and being a part of in the next 1-3 years.

    Cons

    Instacart is pursuing a very complex set of problems and is currently understaffed to meet its goals effectively. This problem is not unknown to the executive team and our hiring goals have been set with this consideration in mind. Even so, the hiring team itself is understaffed. I foresee this being one of the biggest limiting factors of growth for some time to come.

    Advice to Management

    Keep aiming high, keep dreaming and keep hiring.


  6. "Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    weekly pay, great shopper support,

    Cons

    Getting hours if you havent met the threshholds. No minimum order.

    Advice to Management

    Charge an up charge for orders less than 10 items and pass it on to shoppers.


  7. "Full Service Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Columbia, SC
    Current Employee - Anonymous Employee in Columbia, SC
    Recommends

    I have been working at Instacart part-time (Less than a year)

    Pros

    Make money and move around

    Cons

    Store may not item that the customer wants

  8. Helpful (2)

    "Shopper"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Instacart part-time

    Pros

    Helping my community An helping some that just enjoy the favor of Instacart helping them. When i do get to provide services i feel really good that i have got to help just anyone at all generally .

    Cons

    Not being Avaliable as i would like to be an some times I push for places that are little futher for me to assist as I think I can make it . I feel really bad that i do not get to fill my schedule obligations, For instance i will think all day that i am going to work for insta cart this evening or any evening either I sit at the store an make no batches at all or I for some life changing reason do not get to fill my schedule obligations.

    Advice to Management

    If having a consistent customer base would be great an more in the way of fulfillment of hourly devotions . For instance when i am ask by Instacart to work certain hours in the evening i would expect that they would be asking me because a batch /batches need to be filled unfortunately I have been ask to go to areas of my community an i sit in that stores parking lot for 3to 4 hours an get nothing , i have to go to do a job an expect to when ask to fill certain hours in Roane county Tennessee


  9. Helpful (2)

    "FSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time

    Pros

    Flexibility
    Set my own schedule
    Help people
    Provide a service
    Money can be really good

    Cons

    Money can be inconsistent
    Sometimes hours can be hard to get

    Advice to Management

    Please review the tipping standards. Most customers assume that since it was lowered we get an hourly wage so the don't tip as much, also please look at distance and adjust bump for driving long, in the city a 10 mile drive can take way longer than 20 minutes even. Thanks!


  10. Helpful (1)

    "Very thorough Hard working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Service in New Brighton, MN
    Current Employee - Full Service in New Brighton, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time (Less than a year)

    Pros

    Work on your owm time. Also helping a customer that needs your help shopping because they have a busy schedule.

    Cons

    Can not pick the distance your comfortable working.


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