Instacart Reviews

Updated Mar 3, 2021

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3.5
60%
Recommend to a Friend
64%
Approve of CEO
Instacart Founder Apoorva Mehta
Apoorva Mehta
251 Ratings
Pros
  • "flexible schedule, can listen to music during job(in 223 reviews)

  • "Flexible hours working for Instacart while I build up my videography/photography business(in 208 reviews)

Cons
  • "First come first serve in getting batches so you have to consistently check your app(in 203 reviews)

  • "Rating system, wear and tear on vehicle(in 88 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Ratings by Demographics

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  1. Instacart - Corporate | Division of Instacart

    "Great basic job, anything above shopper is a nightmare"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Lead 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Instacart full-time for more than a year

    Pros

    Schedules are fairly flexible. Depending on your team, getting to spend time with coworkers can be fun.

    Cons

    There is an unspoken expectation that you will be available and responding to messages from store open to close. Managers will say you don't need to respond after you clock out, but will continue emailing and messaging you. Shoppers will continue messaging you as well since they are not given any other contact point to reach if you are not in the store. Promotions are more based on whether upper management personally likes you rather than experience. Multiple times jobs where given to people that had zero prior experience vs others with more experience and better metrics. Pay would be okay if it was just a couple of stores, but store assignment is often unbalanced and someone will end up with an excessive number of teams to manage while others will have one or two stores max. Teams also change very quickly since shoppers are fired if they are not meeting their metrics, and Leads are often left underprepared to deal with the extremely low morale that comes from this . Maybe it was just my particular region, but overall very toxic corporate environment with a sole focus on profits and efficiency at all costs.

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  2. "Project coordinator"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Instacart full-time for more than a year

    Pros

    They have a great kitchen that is always fully stocked with snacks.

    Cons

    It is a startup up so it is very unorganized in many different facets of business

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  3. "Poor service and shopper care"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gig Harbor, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Instacart full-time for less than a year

    Pros

    Good money when it’s a good day.

    Cons

    The customer service is horrible, and any rating under 5 stars for a shopper means you see practically nothing and customer service refuses to remedy false ratings.

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  4. Instacart - Shopper | Division of Instacart

    "great place to work"

    4.0
    Current Employee - Shopper 

    I have been working at Instacart part-time for less than a year

    Pros

    the schedule flexibility was nice

    Cons

    just a lot of physical work

  5. Instacart - Shopper | Division of Instacart

    "Waste of time"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Shopper in Toronto, ON

    I worked at Instacart part-time for more than a year

    Pros

    Nothing much beside work on your own schedule

    Cons

    Low pay, one negative review leaves you out of good batches for weeks, No minimum pay

  6. "Good Side Gig"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Instacart Shopper in Rochester, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Instacart part-time for less than a year

    Pros

    Make your own hours, flexible opportunities.

    Cons

    Some people tip poorly, but are allowed to pick what batches you take.

  7. Instacart - Shopper | Division of Instacart

    "Ok place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shopper in Tulsa, OK
    Recommends
    Positive Outlook

    I have been working at Instacart part-time for more than a year

    Pros

    Helping people who can't leave their homes to shop.

    Cons

    Wear and tear on vehicles

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  8. "no"

    4.0
    Current Employee - Insta Carter in Livonia, MI

    I have been working at Instacart part-time for more than a year

    Pros

    easy in terms of you can be independent

    Cons

    difficult to talk to support if i need help

  9. "InstaCart SHopper"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Instacart Shopper in Saint Pete, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Instacart part-time for less than a year

    Pros

    App works perfectly on mobile devices.

    Cons

    n/a i dont have any complaints so far.

  10. "Full Service Shopper"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bradenton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Instacart full-time for more than a year

    Pros

    Work your own schedule, High average pay per batch, Work isn't overbearing for the pay.

    Cons

    Shoppers below 5 stars don't have first access to batches.

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Viewing 1 - 10 of 590 English Reviews

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