Institute for Healthcare Improvement Reviews | Glassdoor

Institute for Healthcare Improvement Reviews

Updated February 15, 2019
21 reviews

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4.0
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Institute for Healthcare Improvement President and CEO Derek Feeley
Derek Feeley
5 Ratings

Employee Reviews

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  1. "Strongly Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boston, MA
    Current Employee - Director in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time (More than 5 years)

    Pros

    Commitment to staff development
    Organizational focus on diversity, inclusion and equity
    Mission oriented org and people
    Fun events

    Cons

    Some ambiguity around career progression

    Advice to Management

    Continue to focus on diversity and equity.


  2. "Great mission and culture, challenging work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Institute for Healthcare Improvement part-time (Less than a year)

    Pros

    People work hard and the company rewards them with great perks

    Cons

    Sometime too fast paced for its own good, some nepotism, not great career paths

  3. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Institute for Healthcare Improvement full-time (More than 5 years)

    Pros

    This organization does great work, a real inspiration if you get a chance to be involved with them as an employee or customer.

    Cons

    Definitely growing pains internally that keep employees from working to their full potential.


  4. "Great place to help make a difference in Heath and health care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    Very dedicated staff. Knowledgeable. High values

    Cons

    Very hectic environment. Must be able to manage multiple projects

    Advice to Management

    Respect all staff.


  5. "Wonderful place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time (Less than a year)

    Pros

    Work-life balance, benefits, and the mission

    Cons

    A lot of transition, but transitions are being done to become more efficient and move the business forward

    Advice to Management

    Keep caring about employees


  6. Helpful (3)

    "Refreshing workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    Transparent culture. Accessible executives. Passionate staff members. They listen to staff and incorporate their views into decision making process. Midsize and global. Benefits, benefits, benefits....summer fridays, winter shutdown in addition to vacation time!!!

    Cons

    Not that I can see at this time.

    Advice to Management

    Keep doing what you are doing.


  7. Helpful (9)

    "DO NOT apply for a job in Finance or IT at IHI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Institute for Healthcare Improvement full-time (More than a year)

    Pros

    Good benefits, time off, parental leave

    Cons

    Management, extreme disorder, hypocrisy. 100% turnover in finance and IT departments. Dysfunctional management lets loudest voices run the show. The biggest mistake I ever made. DO NOT APPLY HERE.

    Advice to Management

    First take a good look at your turnover. You know you have a problem. You know where the problem is. Be honest with yourselves & get rid of the problem. Your employees are victims of some out of control executives. Why does nobody do anything about it?

    Practice what you preach. Look for where the problems are happening and don’t let the most manipulative people spin you and drive the whole company into a ditch.

    Bring in outside consultants to evaluate what’s really going wrong. Don’t believe your senior management’s assumptions about what’s going on in the cubes. They have literally no idea.

    Things are now so far off track, you need to stop designing and redesigning and model your operations on best practices at other healthier organizations.

    Stop letting Finance and revenue make you lose sight of your mission and your ability to do things well or efficiently. This is supposed to be what you’re good at. You are not supposed to be focused on making money so much that it harms the basic functioning of your daily systems and the respect that your organization had in the past.

  8. Helpful (7)

    "OK for a transitional employment, but don't buy into the facade."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Level Staff
    Current Employee - Mid-Level Staff
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time (More than a year)

    Pros

    If you have a position which isn't stressful and frustration inducing, you can get good work/life balance. Great benefits, vacation time, and amazing paternity/maternity leave. Office is also well located and beautiful. Decent pay. These are the only reasons for the 2 star review. Assuming you don't take the stress of work with you when you leave the office...

    Cons

    Recommend against applying to this organization, unless you really need a period of time with the aforementioned benefits. IHI prides itself on its cheeriness, positivity, and "do goody" mission. This is a veneer. In reality office culture is very stoic, antisocial, and the work is heavily profit driven. Organization is very corporate for a nonprofit and leadership takes home large checks. The most fulfilling roles in the company are those with the a large degree of interface with external clients, since this offers an opportunity to benefit from IHI's well constructed image and experience some connection to the mission. IHI's most successful work is driven greatly by part-time, contracted faculty. Ironically, it's successes with transformative change seem to stop at the door and most of the full-time staff lives for the status quo.

    CEO is good, upper level execs are not bad, but mid-management can be quite manipulative and frustrating. Management often promotes employees who are great at making it seem like their work is better than it actually is. Lots of instances of politically savvy employees of all levels coopting others' ideas as their own. Supervisory relationships are ambiguous and convoluted, so be prepared for that if you join. Also, I can guarantee you'll be in calls about meetings about meetings about jargon for 80% of your time.

    Very limited opportunities for advancement. Performance reviews are based entirely on subjective responses from anonymous surveys filled with open ended questions. Many who get promotions/raises fight for it harshly or after receiving external job offers. You will get promoted quickly if you visibly consume the corporate Kool Aid, or if you happen to get one of the few outstanding, supportive managers. Strong disparities in who gets promoted and how often.

    Finally, (some) staff of color have a consistently higher turnover due to the dominant upper-middle class, stern New England culture. Apparently they mentioned the issue in a recent blog, here's an excerpt: "For example, in response to the statement, “Overall, IHI is an excellent place to work,” the numbers indicated a 30 percent difference between staff of color and white staff, with 98 percent of white staff agreeing or strongly agreeing compared to 68 percent of staff of color." Seems like an A+ vs. D+, but at least not an F. If that matters to you, maybe wait for an update blog post when they've closed that gap before applying...

    Institute for Healthcare Improvement Response

    Mar 29, 2018 – Senior HR Generalist

    Thank you for your candor – we appreciate you giving feedback, and would like to hear more. If you’re open to discussing further, let's grab a coffee together. We want to make sure that everyone at... More


  9. "Multimedia Project Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    - great benefits
    - good mission
    - welcoming atmosphere

    Cons

    - poor distribution of workload
    - little creative freedom
    - hypocritical to some of their mission statements


  10. Helpful (1)

    "benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    Excellent benefits and work-life balance

    Cons

    Management out of touch