Institute for Healthcare Improvement Reviews | Glassdoor

Institute for Healthcare Improvement Reviews

Updated June 1, 2018
16 reviews

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3.9
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Institute for Healthcare Improvement President and CEO Derek Feeley
Derek Feeley
2 Ratings

16 Employee Reviews

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  1. Helpful (3)

    "Refreshing workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    Transparent culture. Accessible executives. Passionate staff members. They listen to staff and incorporate their views into decision making process. Midsize and global. Benefits, benefits, benefits....summer fridays, winter shutdown in addition to vacation time!!!

    Cons

    Not that I can see at this time.

    Advice to Management

    Keep doing what you are doing.


  2. Helpful (2)

    "DO NOT apply for a job in Finance or IT at IHI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Institute for Healthcare Improvement full-time (More than a year)

    Pros

    Good benefits, time off, parental leave

    Cons

    Management, extreme disorder, hypocrisy. 100% turnover in finance and IT departments. Dysfunctional management lets loudest voices run the show. The biggest mistake I ever made. DO NOT APPLY HERE.

    Advice to Management

    First take a good look at your turnover. You know you have a problem. You know where the problem is. Be honest with yourselves & get rid of the problem. Your employees are victims of some out of control executives. Why does nobody do anything about it?

    Practice what you preach. Look for where the problems are happening and don’t let the most manipulative people spin you and drive the whole company into a ditch.

    Bring in outside consultants to evaluate what’s really going wrong. Don’t believe your senior management’s assumptions about what’s going on in the cubes. They have literally no idea.

    Things are now so far off track, you need to stop designing and redesigning and model your operations on best practices at other healthier organizations.

    Stop letting Finance and revenue make you lose sight of your mission and your ability to do things well or efficiently. This is supposed to be what you’re good at. You are not supposed to be focused on making money so much that it harms the basic functioning of your daily systems and the respect that your organization had in the past.

  3. Helpful (5)

    "OK for a transitional employment, but don't buy into the facade."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Level Staff
    Current Employee - Mid-Level Staff
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Institute for Healthcare Improvement full-time (More than a year)

    Pros

    If you have a position which isn't stressful and frustration inducing, you can get good work/life balance. Great benefits, vacation time, and amazing paternity/maternity leave. Office is also well located and beautiful. Decent pay. These are the only reasons for the 2 star review. Assuming you don't take the stress of work with you when you leave the office...

    Cons

    Recommend against applying to this organization, unless you really need a period of time with the aforementioned benefits. IHI prides itself on its cheeriness, positivity, and "do goody" mission. This is a veneer. In reality office culture is very stoic, antisocial, and the work is heavily profit driven. Organization is very corporate for a nonprofit and leadership takes home large checks. The most fulfilling roles in the company are those with the a large degree of interface with external clients, since this offers an opportunity to benefit from IHI's well constructed image and experience some connection to the mission. IHI's most successful work is driven greatly by part-time, contracted faculty. Ironically, it's successes with transformative change seem to stop at the door and most of the full-time staff lives for the status quo.

    CEO is good, upper level execs are not bad, but mid-management can be quite manipulative and frustrating. Management often promotes employees who are great at making it seem like their work is better than it actually is. Lots of instances of politically savvy employees of all levels coopting others' ideas as their own. Supervisory relationships are ambiguous and convoluted, so be prepared for that if you join. Also, I can guarantee you'll be in calls about meetings about meetings about jargon for 80% of your time.

    Very limited opportunities for advancement. Performance reviews are based entirely on subjective responses from anonymous surveys filled with open ended questions. Many who get promotions/raises fight for it harshly or after receiving external job offers. You will get promoted quickly if you visibly consume the corporate Kool Aid, or if you happen to get one of the few outstanding, supportive managers. Strong disparities in who gets promoted and how often.

    Finally, (some) staff of color have a consistently higher turnover due to the dominant upper-middle class, stern New England culture. Apparently they mentioned the issue in a recent blog, here's an excerpt: "For example, in response to the statement, “Overall, IHI is an excellent place to work,” the numbers indicated a 30 percent difference between staff of color and white staff, with 98 percent of white staff agreeing or strongly agreeing compared to 68 percent of staff of color." Seems like an A+ vs. D+, but at least not an F. If that matters to you, maybe wait for an update blog post when they've closed that gap before applying...

    Institute for Healthcare Improvement Response

    Mar 29, 2018 – Senior HR Generalist

    Thank you for your candor – we appreciate you giving feedback, and would like to hear more. If you’re open to discussing further, let's grab a coffee together. We want to make sure that everyone at... More


  4. "Multimedia Project Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    - great benefits
    - good mission
    - welcoming atmosphere

    Cons

    - poor distribution of workload
    - little creative freedom
    - hypocritical to some of their mission statements


  5. Helpful (1)

    "benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Institute for Healthcare Improvement full-time

    Pros

    Excellent benefits and work-life balance

    Cons

    Management out of touch


  6. Helpful (3)

    "Great Mission! but lack of Leadership and Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Institute for Healthcare Improvement full-time

    Pros

    The company mission is outstanding.
    For the most part the people are great, and when necessary they can accomplish great things together.
    Work / life balance and benefits are good.

    Cons

    Leadership has changed over in the last couple of years and the company seems to have lost a clear direction. In the earlier days of the company, there were clear directions and key initiatives but now they are going in multiple, seemingly uncoordinated directions. Decisions are being made by Sr. Mgmt without consulting the people that are impacted. People may be consulted for show but not really listened to. They listen to outside consultants instead of their own people.

    Advice to Management

    Changes are good, but don't just make changes for change sake. Have a clear idea of what the change is trying to improve and how you'll know the change is an improvement. It's what you teach others, follow it yourself.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Institute for Healthcare Improvement full-time

    Pros

    Great work environment and colleagues. Organization is doing really interesting and innovative work.

    Cons

    Lower level staff can get stuck doing rote and routine work.

  8. "Great office culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Strong feelings of camaraderie among employees. All are passionate about the company's mission of improving health and healthcare worldwide. Inspiring to be around such meaningful work.

    Cons

    Not ideal for someone who is deadline driven or works best under high stress.


  9. Helpful (1)

    "Invigorating!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Institute for Healthcare Improvement full-time (More than a year)

    Pros

    Great culture - reflective yet action oriented
    Practice what they preach - a learning organization
    Many opportunities to contribute on diverse projects

    Cons

    You must learn to be content with the virtue of a virtual organization in which a lot of the content knowledge comes from external faculty


  10. "SVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Institute for Healthcare Improvement full-time (More than 10 years)

    Pros

    People are great and the mission is critical

    Cons

    Have been under a lot of transitions


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