Institute of Reading Development Enrollment Counselor Reviews | Glassdoor

Institute of Reading Development Enrollment Counselor Reviews

Updated Aug 29, 2017

To filter reviews, or .

3.1
51%
Recommend to a Friend
51%
Approve of CEO
Institute of Reading Development CEO Doug Evans (no image)
Doug Evans
3 Ratings
  1. "Trustworthy Company with Integrety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Institute of Reading Development part-time for more than 5 years

    Pros

    Excellent training - Learn a professional style of consultive sales Warm and fuzzy - no senseless micromanagement Positive atmosphere of uplifting encouragement and support Best IT department in the business, know their stuff & quick response Feel like part of a team that truly cares about "the kids" Fair pay and no games with the commissions

    Cons

    You will miss these wonderful people during the off season You don't get to meet them personally, only virtually [However, you will feel as if you did]

    Advice to Management

    Keep Judy in charge and don't change.

    Institute of Reading Development2017-08-29
  2. Helpful (3)

    "This company sells parents contact information to other companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Counselor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Institute of Reading Development part-time

    Pros

    The ideal is a wonderful concept

    Cons

    More emphasis placed on capturing parents contact information, than placing their children in a reading program.

    Advice to Management

    Your not wise enough to take it, or know what to do with it.

    Institute of Reading Development2017-05-12
  3. Helpful (2)

    "Was good, but is no longer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Institute of Reading Development full-time for more than a year

    Pros

    Work at home. W2 position.

    Cons

    The job was good the last year I worked for it, but they are trying to change it to an online/classroom hybrid, which destroys the integrity of the company. Before the online classes were for kids in outlying areas, without access to actual classes being taught at local universities. The online classes don't even have individual instructors. Also upper management is out of touch with the sales department.

    Advice to Management

    Forget trying to fix something that isn't broken. Having kids attend live classrooms is your only exclusive benefit and since reading hasn't changed a bit since the company was adopted, you need to keep that or other online educational platforms will eat you for lunch.

    Institute of Reading Development2017-03-17
  4. Helpful (4)

    "Not a horrible company to work for but the pay is very low and the companies expectations are very high."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Institute of Reading Development full-time for more than a year

    Pros

    If you want to work from home the company does offer positions where you can do that. The training for Enrollment Counselor position is average at best but you will get the experience of taking a high volume of calls and be able to try and help parents with their kids in summer reading programs.

    Cons

    The training and their manual is very confusing, heavily scripted leaving very little room for individual creativity. The metrics that they measure your performance with are insufficient and leave a lot to be desired. The pay is minimum wage with a small commission based on enrollments which is very low in consideration for having to take 100's of calls in an 8 hour day. You will be expected to work... robotically in a near perfect way with each and every call. They don't list prices on the flyers they send out to schools and so people go into sticker shock once you give them the price for a 5 week reading program which only meets once per week and costs close to $400 dollars. Lastly, they will teach you to redirect conversations ie...(avoidance and manipulation) from answering legitimate customer questions in the hope of capturing customer information so that they can increase their marketing base for the next year. Customers get aggravated and will take it out on you which makes doing the job very unrewarding unless you like that kind of thing.

    Show More

    Advice to Management

    Increase the pay to your employees, be open and honest with your pricing, discontinue cheap and petty car salesman like kind of tricks with your customers, rewrite the training manuals so they aren't as confusing and reduce your prices so that struggling families can actually afford to send their kids to your programs.

    Institute of Reading Development2014-05-21
Found 4 reviews