Insurance Australia Group Reviews | Glassdoor

Insurance Australia Group Reviews

Updated July 18, 2017
17 reviews

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2.0
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Peter Harmer
4 Ratings

17 Employee Reviews

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Pros
  • Great salary at senior levels, good work/life balance (in 17 reviews)

  • Lovely CBD office, flexible working hours, fresh fruit (in 9 reviews)

Cons
  • Say but don't do in regards work life balance unless you are in a senior role or management (in 5 reviews)

  • Too many restructures and loss of some "people centric" DNA that makes IAG great (in 6 reviews)

More Pros and Cons

  1. "A blip in my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newcastle (Australia)
    Former Employee - Anonymous Employee in Newcastle (Australia)
    Doesn't Recommend
    No opinion of CEO

    I worked at Insurance Australia Group full-time (Less than a year)

    Pros

    Good work/life balance, great location

    Cons

    Poor organisation and office culture, poor management style, terrible renumeration.


  2. Helpful (1)

    "Software development with legacy from 80s with Agile flavor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Auckland (New Zealand)
    Former Employee - Software Developer in Auckland (New Zealand)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Insurance Australia Group full-time (More than a year)

    Pros

    - good chance to grow into leadership positions if you like politics
    - you have a lot of spare time that you can use for personal development

    Cons

    - legacy code written by less qualified programmers
    - insurance business in NZ grows by acquisition, there are 100s of insurance related software products that require support and integration
    - everything moves very slow, you may get used to that and it will numb your brain
    - SCRUM is used as an excuse to keep too many developers busy with something

  3. "Not enjoyable to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Insurance Australia Group full-time (More than a year)

    Pros

    -- Pay rates are decent for the industry.
    - Career opportunities to move elsewhere in the company

    Cons

    - They take over companies, gut them and try and make everything IAG style. Yes, you save money but you lose all the staff from those companies.

    Advice to Management

    Stop trying to make everything the same


  4. Helpful (1)

    "Needs a broom to go through some areas!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales and Service Consultant in Adelaide (Australia)
    Current Employee - Insurance Sales and Service Consultant in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Insurance Australia Group full-time (More than a year)

    Pros

    The work is challenging, the clients are great and they pay well. Mostly autonomous and the executive do what they can to keep people informed.

    Cons

    Management don't always get their jobs by what they know but who... So incompetence gets promoted and talent gets fired, or harassed until they leave.

    Advice to Management

    The best business growth is to service the customers you've already got, not prioritise outbound new business calls at the expense of service. Promote people who know what they're doing, not those who suck up, and you'll stop turning over staff and dropping the service standards!


  5. Helpful (2)

    "Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Insurance Australia Group full-time (More than a year)

    Pros

    Big company, work life balance a contractor gets at least double the cash in hand of an FTE

    Cons

    half the company are contractors who get payed 2 times and some 4 times thier market value which is demotivating for perms who have alot to offer but feel shortchanged. Alot is promised but nothing is delivered and constant change of people goals. nobody ever gets a full bonus and in 2015 avg salary increase 1.5 perc and i am only refering to jobs excluding cust service and min wage. moving targets

    Advice to Management

    Give people more reason to work as FTE stop
    having restructures its a joke


  6. Helpful (1)

    "Real concern for staff lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Doesn't Recommend
    Negative Outlook

    I have been working at Insurance Australia Group full-time (More than 8 years)

    Pros

    On line training for some skills and knowledge, fruit supplied for healthy diet

    Cons

    Work overload not recognised by company/ managers, unrealistic targets, overall training haphazard, all leading to customer dissatisfaction

    Advice to Management

    Review workloads to overcome staff stress leading to burnout


  7. "Summary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insurance Australia Group (More than 3 years)

    Pros

    Large company
    Great staff discounts
    Flexible working arrangements

    Cons

    Limited development opportunities
    Salary isn't paid at market rate
    Too many restructures within short period of time

    Advice to Management

    Invest time in understanding how areas run rather than focus on cutting costs first

  8. "All about the money, money, money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Insurance Australia Group full-time (More than 10 years)

    Pros

    Front line staff are trying their best.
    Team work is strong.
    Big company so job opportunities for those willing to sacrifice work life balance

    Cons

    Senior leaders and above are all bean counters who have no clue about engaging people.
    Lots of worthless ideas from the top to save money which never work.
    Constant restructures (annually per business unit at the moment).
    The Exec and CEO have no long term focus they won't be around so only interested in getting things done in the short term as someone else will clean up there mess.
    No recognition that happy people mean profitable business.
    Those who work hard get ahead but working hard means long unpaid hours and being at their beck and call.
    Returning to the days of an old boys club

    Advice to Management

    Employ people who can lead a business not just read a balance sheet.
    Acknowledge that the culture is toxic and actually commit to making a difference.


  9. Helpful (4)

    "Nice people, dysfunctional organisation, constant change - wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Communications Manager in Sydney (Australia)
    Current Employee - Internal Communications Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Insurance Australia Group full-time (More than 3 years)

    Pros

    Well-known company with wide range of roles. On the whole, employees are nice. Kind of competitive salaries.

    Cons

    Completely dysfunctional. Organisational change is a constant, often across the entire company. A lot of feel-good language in the company values that is not realised in reality. No loyalty to employees.

    Advice to Management

    Give new structures and ways of working more time to settle in and show results. Show loyalty to those that are loyal to you and who work hard. Stop promoting problem people so they're no longer your problem in your department.


  10. Helpful (1)

    "Constant change - disaffected staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insurance Australia Group full-time (More than 10 years)

    Pros

    Tries hard to engender positive culture and wellbeing model.
    National organisation with local brands means opportunities often close to home
    Better-than-average pay and super arrangements
    Discounted company products

    Cons

    Constant and disruptive change from top to bottom. No chance for one change to take effect before another is implemented. Constant changeover of staff in roles and locations.
    Extreme pressure on staff to perform at the highest level - pressure on those who don't to leave.
    Nature of industry makes for seasonal and unpredictable peaks and troughs of workload.
    Senior management out of touch with the "shop floor"
    Disengaged workforce

    Advice to Management

    Spend time on the shop floor. Listen to staff and customers. Act on your findings. Allow change to settle rather than constantly disrupting everything. You will reduce your recruitment and training costs and ultimately be more competitive in the marketplace if you do.


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