Insurance Australia Group Reviews | Glassdoor

Insurance Australia Group Reviews

Updated May 22, 2017
15 reviews

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2.0
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Peter Harmer
3 Ratings

15 Employee Reviews

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Pros
Cons
  • Continual restructure, fatigued employees, is work life balance at the cost of the company (in 4 reviews)

  • Really depends on who you end up working for and due to the very many restructures, it can change rapidly (in 5 reviews)

More Pros and Cons

  1. "Claims Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Consultant in Brisbane (Australia)
    Current Employee - Claims Consultant in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Insurance Australia Group full-time

    Pros

    3-2 years ago was a great place to work. 50% discount on insurance . Bonuses every year.

    Cons

    Not anymore. Constant restructuring and changes . Unsure of your job being outsourced. Stressful everyday.. to the point it gets to physical symptoms. Recruitment freeze so no one is replaced yet you're supposed to manage all the load. Very little ppl remaining in here now. Unrealistic expectations

    Advice to Management

    I don't think they would care. Wolf insheeps clothes I would say


  2. "Lack of direction and constant restructuring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Sydney (Australia)
    Current Employee - Finance Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Insurance Australia Group (More than a year)

    Pros

    Great people, competitive salaries and many opportunities, if sought out. Job flexibility has been a massive pro.

    Cons

    Really depends on who you end up working for and due to the very many restructures, it can change rapidly.

    Advice to Management

    Stop restructuring - give it time to work. It's a waste of time and money and has driven the culture to the ground.


  3. "Motor Claims Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Motor Claims Consultant in Parramatta (Australia)
    Former Employee - Motor Claims Consultant in Parramatta (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Insurance Australia Group full-time (Less than a year)

    Pros

    Good team to work with
    Team leader was easy to get along with
    One hour team time each week

    Cons

    Constantly monitored - clocking in and off for literally everything, everything, so can't even be a minute late from your lunch break.
    Constant changes and restructuring within the company
    Expectations are strict - expected to meet KPIs and targets - in times when customer has just had a major car accident at times.
    High stress
    High turnover
    Lots of customer complaints

    Advice to Management

    Too many changes


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  5. Helpful (1)

    "Constant restructuring and lack of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insurance Australia Group (More than 3 years)

    Pros

    Some fantastic motivated people
    Previously very strong culture that still exists in places
    They have made changes to modernise, which was vital to future success

    Cons

    Massive spending in inappropriate places
    Constant restructuring
    Top level management exhibit poor behaviour without any apparent recourse
    Top level management who have been heavily involved in failures still get promoted
    Need to understand that they are not a technology company and focus on core business strengths
    Heavily influenced by a purist/un-pragmatic consultancy firm

    Advice to Management

    Either do one significant restructure, cut whatever needs to be cut, make whatever sacrifices need to be made and then move on, or stop restructuring. The constant quasi restructures are not helpful, productive or fostering a positive culture.

    The phrase 'change is the new normal' is repeated a lot and is very true, but this should not be used as a cover for constant changes in strategy from management who lack direction


  6. "Work at IAG"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook

    I worked at Insurance Australia Group full-time (More than 10 years)

    Pros

    They pay for studies as long as job related.

    Cons

    Too many restructures. Weak management. Very divided work force.

    Advice to Management

    Have the courage to implement a culture of inclusiveness for everyone.


  7. Helpful (1)

    "Constant change - disaffected staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Insurance Australia Group full-time (More than 10 years)

    Pros

    Tries hard to engender positive culture and wellbeing model.
    National organisation with local brands means opportunities often close to home
    Better-than-average pay and super arrangements
    Discounted company products

    Cons

    Constant and disruptive change from top to bottom. No chance for one change to take effect before another is implemented. Constant changeover of staff in roles and locations.
    Extreme pressure on staff to perform at the highest level - pressure on those who don't to leave.
    Nature of industry makes for seasonal and unpredictable peaks and troughs of workload.
    Senior management out of touch with the "shop floor"
    Disengaged workforce

    Advice to Management

    Spend time on the shop floor. Listen to staff and customers. Act on your findings. Allow change to settle rather than constantly disrupting everything. You will reduce your recruitment and training costs and ultimately be more competitive in the marketplace if you do.


  8. Helpful (4)

    "Nice people, dysfunctional organisation, constant change - wouldn't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Communications Manager in Sydney (Australia)
    Current Employee - Internal Communications Manager in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Insurance Australia Group full-time (More than 3 years)

    Pros

    Well-known company with wide range of roles. On the whole, employees are nice. Kind of competitive salaries.

    Cons

    Completely dysfunctional. Organisational change is a constant, often across the entire company. A lot of feel-good language in the company values that is not realised in reality. No loyalty to employees.

    Advice to Management

    Give new structures and ways of working more time to settle in and show results. Show loyalty to those that are loyal to you and who work hard. Stop promoting problem people so they're no longer your problem in your department.


  9. "All about the money, money, money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Insurance Australia Group full-time (More than 10 years)

    Pros

    Front line staff are trying their best.
    Team work is strong.
    Big company so job opportunities for those willing to sacrifice work life balance

    Cons

    Senior leaders and above are all bean counters who have no clue about engaging people.
    Lots of worthless ideas from the top to save money which never work.
    Constant restructures (annually per business unit at the moment).
    The Exec and CEO have no long term focus they won't be around so only interested in getting things done in the short term as someone else will clean up there mess.
    No recognition that happy people mean profitable business.
    Those who work hard get ahead but working hard means long unpaid hours and being at their beck and call.
    Returning to the days of an old boys club

    Advice to Management

    Employ people who can lead a business not just read a balance sheet.
    Acknowledge that the culture is toxic and actually commit to making a difference.


  10. "Summary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insurance Australia Group (More than 3 years)

    Pros

    Large company
    Great staff discounts
    Flexible working arrangements

    Cons

    Limited development opportunities
    Salary isn't paid at market rate
    Too many restructures within short period of time

    Advice to Management

    Invest time in understanding how areas run rather than focus on cutting costs first


  11. Helpful (1)

    "Real concern for staff lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Doesn't Recommend
    Negative Outlook

    I have been working at Insurance Australia Group full-time (More than 8 years)

    Pros

    On line training for some skills and knowledge, fruit supplied for healthy diet

    Cons

    Work overload not recognised by company/ managers, unrealistic targets, overall training haphazard, all leading to customer dissatisfaction

    Advice to Management

    Review workloads to overcome staff stress leading to burnout


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