Insurance Services Office Reviews | Glassdoor

Insurance Services Office Reviews

Updated June 23, 2017
128 reviews

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128 Employee Reviews

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Pros
  • Low Stress work environment with good work/life balance (in 11 reviews)

  • Work from home and seeing something different each day (in 9 reviews)

Cons
  • Middle management and upper management have very different cultures (in 8 reviews)

  • Dead end work, high turnover rate, company is always doing rehabs (in 6 reviews)

More Pros and Cons

  1. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Jersey City, NJ
    Current Employee - Analyst in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Insurance Services Office full-time (Less than a year)

    Pros

    Awesome, flexible hours
    Great pay, exam raises

    Cons

    Not in NYC
    Not very challenging

    Advice to Management

    none


  2. Helpful (1)

    "Bureaucratic, old machine works pretty well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Jersey City, NJ
    Current Employee - Manager in Jersey City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Insurance Services Office full-time (More than 3 years)

    Pros

    Stable and good for families

    Cons

    Less career development for young people

    Advice to Management

    Get rid of old guys and hire new ones with more passion

  3. "Great place to work"

    StarStarStarStarStar
    Former Employee - Business Analyst in Jersey City, NJ
    Former Employee - Business Analyst in Jersey City, NJ
    Recommends
    Neutral Outlook

    I worked at Insurance Services Office full-time (More than 3 years)

    Pros

    You will love this place. People are friendly, help each other. Provide mentor for new employees. Balance between life and work. Get promoted if you deserve.

    Cons

    Salary is fair with respect to the work load. However, overall pay is below the market. Health care plan is OK and need to be improved.

    Advice to Management

    more flexible management


  4. "Only good if you management likes you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agile Project Manager in Jersey City, NJ
    Current Employee - Agile Project Manager in Jersey City, NJ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Insurance Services Office full-time (Less than a year)

    Pros

    life time career. good work life balance

    Cons

    Management does not have a vision. They do not treat the employees well. no one speaks their mind and if they do, they are shown the door.

    Advice to Management

    be more fair


  5. Helpful (1)

    "I stayed with ISO about 10 years to long of my 20+years."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Representative in Atlanta, GA
    Former Employee - Field Representative in Atlanta, GA
    Approves of CEO

    Pros

    Work from home, training, technology, benifits, company car and expense account. I worked outside my home state in close to 10 other states around the country.

    Cons

    Meeting in-person with my manager only once or twice per year. Communication was mainly through e-mail. Spoke with other FR by phone.


  6. "Good place to start, but not a place to be for more than a few years"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in Jersey City, NJ
    Current Employee - Actuarial Analyst in Jersey City, NJ
    No opinion of CEO

    Pros

    Flex work schedule, friendly work atmosphere, competitive salary, exam raises, and bonuses, they encourage taking adavantage of opportunities for professional growth

    Cons

    Boring work, not so analytical, hard to reach senior management because people have been here for so many years, could probably get better salary elsewhere

    Advice to Management

    dont overstaff


  7. Helpful (7)

    "Could be better... and has been."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Approves of CEO

    Pros

    I think that the starting pay, at least, is quite competitive. There are a variety of jobs, in IT, actuarial, and the data areas, and you can (in theory, at least) easily transfer if not happy where you are. For those pursuing a career as an actuary, it is an excellent place to start -- very good educational benefits, and raises for passing exams. In general, you don't have to worry about layoffs -- jobs are pretty secure. People have noted that the average salary increase is about 3%, which is true, but annual bonuses are paid at an average of 5% or so. I believe the benefits package is in general at least average.

    Cons

    While the stock price has gone up 10% a year for the last two years, and senior management is cashing in stock options at $30 per share profit, benefits for staff are being cut (e.g., pensions eliminated) and so far there's been no positive impact on our salaries or bonuses. The company nickel-and-dimes its employees -- lights replaced slowly, cold water in the bathrooms and pantries, replacing individual paper towels with dispensers, etc. Too much in the way of micromanagement -- senior management does not provide a lot of room for upper management to operate. Inequities in compensation, based on inequities in the way revenue is allocated -- great for some, but not for others. Cookie-cutter one-size-fits-really-none performance evaluation system, poor HR software. No sick time, just paid-time-off. Telecommuting extremely limited. The Jersey City location not very easy to drive to, although there is parking near the building.

    Advice to Management

    Pay more than lip-service to the slogan that employees are the life-blood of the organization. Find a way to better communicate the rationale for cutting benefits while the company outperforms the market. Eliminate the inequities in compensation -- you're crazy if you think the rank-and-file isn't aware that simply by transferring to another area they could instantly make more money for no more work. And is getting hot water so hard?

  8. "No real growth opportunity within department or organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rating Systems Analyst in Jersey City, NJ
    Current Employee - Rating Systems Analyst in Jersey City, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Tuition reimbursement (if approved), standard vacation time (PTOs). Access to insurance information/expertise. Supports exams/insurance designations.

    Cons

    Career advancement is non-existant. Main responsibilities remain the same year after year. Talent and work efforts are not recognized. It is impossible to move up or to other departments within ISO. Skills learned on-the-job are not competitive/applicable within Business Analyst industry.

    Advice to Management

    Entry level salary and responsibilites might be ok. However, responsibilities and salary remain at entry level, even when you get promoted. If you want to retain employees, please contrinue educating them and compensate them based on experience and work ethic.


  9. "Lifetime Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Recommends
    Approves of CEO

    Pros

    Training programs offered for various positions; opportunities for advancement on different tracks; education programs supported and rewarded; support and understanding from management, people who DESERVE to be rewarded are the ones who are rewarded, great benefits package.

    Cons

    No option for tele-commuting even though many aspects of the job can be performed this way; Not enough sick time allowed for in Paid Time Off.

    Advice to Management

    As seen in the variety of reviews, variations in employee reviews and development in the different areas of the organization -- need more consistency.


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Representative in Las Vegas, NV
    Current Employee - Field Representative in Las Vegas, NV
    Recommends
    Approves of CEO

    Pros

    Iso is a great company with lots of opportunity... The perks are wonderful. I actually love my job and I am proud to work for iso...

    Cons

    I don't get an opportunity to interact with others in the company as I work from home


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