Integra Telecom Reviews | Glassdoor

Integra Telecom Reviews

Updated April 10, 2017
66 reviews

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2.0
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Integra Telecom CEO Mark Willency
Mark Willency
24 Ratings

66 Employee Reviews

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Pros
  • good benefits, nice people, lol (in 18 reviews)

  • great people on the floor; opportunity to solve lots pf problems creatively if your management supports it; (in 15 reviews)

Cons
  • Upper management needs to commit to one business plan (in 15 reviews)

  • Constant change without any improvements in processes or customer service (in 13 reviews)

More Pros and Cons

  1. "Company's direction is gone.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Manager in Denver, CO
    Current Employee - Field Service Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Integra Telecom full-time (More than 8 years)

    Pros

    Great people at mid level and below...

    Cons

    Upper management and board fail to recognize what makes a company run efficiently and effectively.

    Advice to Management

    Focus on the people that make this company operate....


  2. "Good Start job up for B2B sales people"

    Star Star Star Star Star
    Former Employee - Outside Sales Executive in Phoenix, AZ
    Former Employee - Outside Sales Executive in Phoenix, AZ

    I worked at Integra Telecom full-time (More than a year)

    Pros

    Company provided very good on the job training. Learned B2B sales from the ground up. Work to life balance was good. Never worked on weekends.

    Cons

    Not much pay.. Directions from manager changed frequently. Technology couldn't keep up with the demands. At that time too many sales reps in a restricted territory. Lots of cold calling.


  3. "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Castle Rock, CO
    Former Employee - Anonymous Employee in Castle Rock, CO

    I worked at Integra Telecom (More than 8 years)

    Pros

    Good company back in the days when had yearly raises, let you work from home

    Cons

    Good company back in the days when they used to care about employees but no raises in forever, stop matching 401k

    Advice to Management

    Listen to front line employees, take care of your existing employees to help prevent alot of turnover


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  5. "great co workers and tech, little else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT in Vancouver, WA
    Former Employee - IT in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 5 years)

    Pros

    Great tech to learn and challenge yourself. Lower levels of managers are good, but powerless. Co workers outstanding, great to work with. Enjoyed working there. Good benefits.

    Cons

    Upper management just seems lost. There is a reorg every 6 mo. to a year. Eventually you come back around to working with the same people and manager. Each time its going to be the change that makes us more productive. There is a layoff every year, usually small but a large one every few years. Management doesn't listen to the troops. Always losing good people. Make no attempt to retain the best contributors. 5 CEOs in 5 years, nobody stays. Little to no raises. Old boy network, old school style management, dictatorial, not collaborative.

    Advice to Management

    Modernize management. You added lots of upper management layers, company, was lean, now top heavy. Listen to the front lines. Respect good tech people, keep them.


  6. Helpful (2)

    "Slowly Dying"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Seattle, WA
    Former Employee - Systems Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time

    Pros

    My paycheck never bounced.
    Benefits were decent.

    Cons

    Who's on 1st?
    I never knew who my boss was, seriously didn't know. No one could tell me.

    Advice to Management

    Start looking for new jobs.


  7. Helpful (3)

    "No professional development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 8 years)

    Pros

    Pretty solid company, seems like it's poised for longevity.

    Cons

    Rare to find a manager who's received any management training. Professional development is very rare. Management consistently overworks their most productive employees while not offering career advancement, growth opportunity or acceptable working conditions or any perks whatsoever. While underperforming employees are mostly ignored - not coached to improve their contribution or disciplined. Incredibly demoralizing.

    Advice to Management

    Appreciate employees who are productive. Provide professional development to your employees so that you can retain smart and talented employees.


  8. Helpful (4)

    "Dying on the vine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time

    Pros

    Plenty of good people, across all departments. There are quite a few veterans and professionals at the heart of this company and it shows. Some legit attempts by leadership recently to engender camaraderie...an uphill climb, but the intent is genuine. Product pricing when in their sweet spot is generally competitive; from a sales perspective, there absolutely is money to be made here for skilled professionals who can drop into the right position at the right time. The HQ in Vancouver, WA is a pleasant campus, though it's a generic and uninspiring cube farm inside. Benefits are generally solid. A number of departments are open to remote office scenarios if the effort is there.

    Cons

    Pay is for the most part below market, significantly so in many departments. Opportunity for growth in the company is bewilderingly limited given the in-house talent, though it may be that removing those folks from pivotal lower-level roles simply isn't feasible. As a result, there are a lot of clock-punchers, some of them reluctant but unwilling to swim upstream anymore.

    The company has invested in a CRM for all backoffice functions, but overall progress is badly constrained by multiple aging legacy backoffice systems held together with duct tape. Integration of the two continues to be a nightmare and impacts the entire organization. Manual processes and workarounds everywhere, most of them poorly documented. Because of this, service delivery and post-sales support are wildly inconsistent; every order submitted comes with fingers crossed; if you are customer-facing, get used to BSing to cover embarrassing gaffes.

    Seasoned sales pros will bang their heads against complex and conflicting guidelines for territory management. Turnover is high and employee retention is a problem, particularly in sales.

    Advice to Management

    None, really. If leadership is many things, stupid isn't necessarily one of them. The real culprit may be as simple as being hitched to a dying business model. The recent consolidation in the telecom industry has left Integra in a difficult spot, making it easy to believe those who predict a sale in the near future. The company's assets do have value, but continued growth to plan seems like a long shot.


  9. Helpful (3)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager - Base in Sacramento, CA
    Former Employee - Account Manager - Base in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than a year)

    Pros

    Very talented management team for the most part. A lot of them were crispy burnt from the whole telecom-stress-bomb business. It just seemed like they didn't really care if a customer's service was out- they were so used to it.

    Cons

    EXTREMELY high churn of employees. I don't know how a company can afford that. It was like a battlefield during the Civil War. There seemed to enjoy threatening to fire the salespeople every day. Also held 7:00am & 5:00pm meetings to grill sales associates and again, threaten to fire them. (The Sales Managers were not among the talented management team listed above.)

    Advice to Management

    Sales Management ~ COOL IT....motivate and support your team. Completely drop the threatening to fire people all of the time and the onerous daily meetings. All Management- make it a priority when a customer's service is down- believe me it matters for a LOT of reasons.


  10. Helpful (3)

    "ummm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SAE in Salt Lake City, UT
    Former Employee - SAE in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good company, however very little support, or help. They have good services and respond well to customers.

    Cons

    Very difficult to get help and support. Set up to fail and a lot of turn over. There is no coaching or tools to have sucess. Company doesn't respond to competitors.

    Advice to Management

    Help, and competitive response pricing. Hard to win no logo if prices are 2X what competitive bids are.


  11. "It Used to Be Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 3 years)

    Pros

    Integra does have smart people working there, unfortunately they just aren't appreciated or utilized.

    Cons

    This company is just a sinking ship. Towards the end of my time there it was impossible to get anything done, management was changing every day and I constantly felt like there was an entire plan for the companies sale and the employers were just pawns in the whole thing. I do understand it's a volatile industry to be in but a bit of transparency with employees isn't always a bad thing. The morale was also terrible - no one agreed with the decisions made by executives and the majority of people were looking for a way out.

    Advice to Management

    Allow your employees ideas and voices to be heard. Also, stick to something for a while rather than switching up the strategy every time the season changes.



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