Integra Telecom Reviews | Glassdoor

Integra Telecom Reviews

Updated December 8, 2017
253 reviews

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2.4
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Integra Telecom CEO Mark Willency
Mark Willency
87 Ratings

253 Employee Reviews

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Pros
  • good benefits, nice people, lol (in 18 reviews)

  • great people on the floor; opportunity to solve lots pf problems creatively if your management supports it; (in 16 reviews)

Cons
  • Upper management needs to commit to one business plan (in 15 reviews)

  • They don't care about quality customer service (in 10 reviews)

More Pros and Cons

  1. "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Renton, WA
    Former Employee - Anonymous Employee in Renton, WA
    Doesn't Recommend
    No opinion of CEO

    I worked at Integra Telecom full-time (More than a year)

    Pros

    A lot of great people there.

    Cons

    Cut throat sales environment. Although you're focused on Fiber and new technology, the business and requirements were from the phone company era so there is a lot of paper work to submit, even for simple orders.

    Advice to Management

    Focus on hiring the right type of people and set some guidelines to build a better overall culture.


  2. "Former Employee prior to Zayo aquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    Benefits and pay both pretty good. Working conditions for the most part were also good. Some degree of autonomy in performing work. Focus on the customer in the area I worked in.

    Cons

    Lots politics that drove good people out, or at least made them reluctant to address certain issues. Focus on procedures rather than work effectiveness and efficiency. Extreme lack of customer focus after Zayo acquisition (according to those still with the company after I left).

    Advice to Management

    Sell the company and get out quick while you can, or return to a focus on the customer and put in place resources necessary to support that focus.

  3. Helpful (1)

    "It used to be a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cyber Security Analyst in Vancouver, WA
    Former Employee - Cyber Security Analyst in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 8 years)

    Pros

    If you can hold your job, there is a paycheck.

    Cons

    The purchase of the company and drastic downsizing leaves Integra nearly unrecognizable.

    Advice to Management

    Work on your resumes.


  4. Helpful (2)

    "No longer means Integrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Renton, WA
    Former Employee - Anonymous Employee in Renton, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 3 years)

    Pros

    I worked for Integra for almost 3 years. It wasn't perfect but there were Good people, remote work, good location. Integra used to mean something. Good customer service, great response time. As a former customer of Integra I was impressed that I would get responses so quickly.

    Cons

    And then about 2 years ago they decentralized. Then they they decided to sell us off to Zayo. We got shafted. Our customers are getting shafted. They don't care about quality customer service. They don't care about being a quality company. They cut pay, laid off most of the experienced workforce, and basically told both employees and customers to suck it. We don't have enough techs or employees to handle the work loads and they just let more go. They've shuffled jobs off to people who have no idea how to do the job and so communication and processes are just falling further and further out of line.

    Advice to Management

    Since we're zayo and no longer integra I can't tell Integra management what they should do but this is what Zayo should do: Actually treat your employees like you want them to stay around. Start getting back to providing excellent service and stop cutting back. Prove you're worth our time and effort. Offer growth opportunities. Zayo doesn't even believe in pay raises, they just want to offer possible bonus structures. Bonuses don't pay the bills.


  5. "Sad outcome for a once great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    None. This was once an awesome company to work for, but it went downhill fast once the Board pushed Dudley out the door.

    Cons

    The company was acquired by Zayo. Not sure how working for them is going, but towards the end, there was nothing good about working at Integra other than they did have some good people left, but most of them were forced out the door.


  6. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR
    Recommends

    I worked at Integra Telecom (Less than a year)

    Pros

    Good people to work with, very knowledgeable

    Cons

    Minimum opportunity for advancement both within, or cross-functionally


  7. "CIRCUIT DESINGNER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Integra Telecom (More than 5 years)

    Pros

    Freedom to work remotely was a plus. Worked directly with all Repair groups to resolve trouble issues with design changes as needed

    Cons

    Some repair groups did not completely test & isolate trouble correctly before requesting design changes

    Advice to Management

    recreate a team that works directly with repair (outside of the normal order flow) to resolve issues in a timely manner

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Renton, WA
    Current Employee - Account Executive in Renton, WA
    Recommends
    Positive Outlook

    I have been working at Integra Telecom full-time (More than a year)

    Pros

    Fun atmosphere
    Great customers
    Rich comp plan
    Flexible company

    Cons

    Company has been good to me.


  9. "Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Representative I
    Former Employee - Client Services Representative I
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    There were no Pros that I can list.

    Cons

    Both the Training & Benefits were bad. They didn't know how to take care of their employees or customers.

    Advice to Management

    I hope everything gets better now that Zayo purchased them.


  10. Helpful (1)

    "CLEC was a good company. ILEC still is."

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Consultant in Golden Valley, MN
    Former Employee - Account Consultant in Golden Valley, MN

    I worked at Integra Telecom full-time (More than 5 years)

    Pros

    Customer service & support from real people was its niche. It still is at the ILEC in Prior Lake.

    Cons

    The CLEC business in the Minneapolis metro is essentially no more. It was separated to be ELI which was purchased by Zayo. The low rating is for the CLEC. It is not reflective of the ILEC in Prior Lake.


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