Integra Telecom Reviews | Glassdoor

Integra Telecom Reviews

Updated April 23, 2017
246 reviews

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2.4
Star Star Star Star Star
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Approve of CEO
Integra Telecom CEO Mark Willency
Mark Willency
87 Ratings

246 Employee Reviews

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Pros
  • good benefits, nice people, lol (in 18 reviews)

  • great people on the floor; opportunity to solve lots pf problems creatively if your management supports it; (in 15 reviews)

Cons
  • Upper management needs to commit to one business plan (in 15 reviews)

  • Constant change without any improvements in processes or customer service (in 13 reviews)

More Pros and Cons

  1. "CIRCUIT DESINGNER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Integra Telecom (More than 5 years)

    Pros

    Freedom to work remotely was a plus. Worked directly with all Repair groups to resolve trouble issues with design changes as needed

    Cons

    Some repair groups did not completely test & isolate trouble correctly before requesting design changes

    Advice to Management

    recreate a team that works directly with repair (outside of the normal order flow) to resolve issues in a timely manner


  2. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Renton, WA
    Current Employee - Account Executive in Renton, WA
    Recommends
    Positive Outlook

    I have been working at Integra Telecom full-time (More than a year)

    Pros

    Fun atmosphere
    Great customers
    Rich comp plan
    Flexible company

    Cons

    Company has been good to me.


  3. "Client Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Representative I
    Former Employee - Client Services Representative I
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    There were no Pros that I can list.

    Cons

    Both the Training & Benefits were bad. They didn't know how to take care of their employees or customers.

    Advice to Management

    I hope everything gets better now that Zayo purchased them.


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  5. Helpful (1)

    "CLEC was a good company. ILEC still is."

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Consultant in Golden Valley, MN
    Former Employee - Account Consultant in Golden Valley, MN

    I worked at Integra Telecom full-time (More than 5 years)

    Pros

    Customer service & support from real people was its niche. It still is at the ILEC in Prior Lake.

    Cons

    The CLEC business in the Minneapolis metro is essentially no more. It was separated to be ELI which was purchased by Zayo. The low rating is for the CLEC. It is not reflective of the ILEC in Prior Lake.


  6. "Great until they sold out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Integra Telecom full-time (More than 3 years)

    Pros

    I loved working for Integra/ ELI. Unfortunately, they sold out and let go of a good portion of the loyal employees that made it a success.

    Cons

    Those of us that stayed with the new company following the acquisition are pretty unhappy. More work, less pay and #noteffortless for employees.

    Advice to Management

    You shouldn't have sold. At the very least you should have negotiated better conditions for employees that stayed on.


  7. "Sales Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Integra Telecom full-time

    Pros

    Great people to work with

    Cons

    Very few reviews and no salary increases


  8. "Customer Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Account Manager in Golden Valley, MN
    Former Employee - Customer Service Account Manager in Golden Valley, MN
    Recommends
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    Amazing management team and customer base

    Cons

    Benefits were a bit below industry standard


  9. "leadership lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time

    Pros

    great people on the floor; opportunity to solve lots pf problems creatively if your management supports it;

    Cons

    need to figure out who they want to be when they grow up

    Advice to Management

    don't underestimate the power of emotional intelligence in your leadership


  10. Helpful (1)

    "Field Techician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Integra Telecom (More than 8 years)

    Pros

    Freedom to work as needed

    Cons

    Constant change. Never know what will happen with the company

    Advice to Management

    I do not know who management is.


  11. "Growth devours Integra"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Kent, WA
    Former Employee - Account Manager in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    Great individual employees, decent bonus structure.

    Cons

    Poor leadership, below market salary

    Advice to Management

    start caring more about your employees and customers not your profits. After the acquisition of Eschelon and change in leadership, the focus seemed to shift away from our previous customer satisfaction model to purely profit, no balance. Employees in customer service, provisioning and repair were forced to push money over customer experience and satisfaction from not having enough techs to install services in a timely manner to charging customers when services had not been installed correctly or at all. They provided less of the little things that kept employees happy (parties, catering, etc) and the employees leaned on each other to keep moral up by setting up potlucks throughout the year, nothing on the company dime. My advice would have been start putting people over profit, but since they have been acquired by Zayo, it's too late.


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