Integra Telecom Reviews | Glassdoor

Integra Telecom Reviews

Updated August 11, 2017
250 reviews

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Pros
  • good benefits, nice people, lol (in 18 reviews)

  • great people on the floor; opportunity to solve lots pf problems creatively if your management supports it; (in 15 reviews)

Cons
  • Upper management needs to commit to one business plan (in 15 reviews)

  • Constant change without any improvements in processes or customer service (in 13 reviews)

More Pros and Cons

  1. "Customer Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Account Manager in Golden Valley, MN
    Former Employee - Customer Service Account Manager in Golden Valley, MN
    Recommends
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    Amazing management team and customer base

    Cons

    Benefits were a bit below industry standard


  2. "leadership lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time

    Pros

    great people on the floor; opportunity to solve lots pf problems creatively if your management supports it;

    Cons

    need to figure out who they want to be when they grow up

    Advice to Management

    don't underestimate the power of emotional intelligence in your leadership

  3. "Growth devours Integra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Kent, WA
    Former Employee - Account Manager in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Integra Telecom full-time (More than 10 years)

    Pros

    Great individual employees, decent bonus structure.

    Cons

    Poor leadership, below market salary

    Advice to Management

    start caring more about your employees and customers not your profits. After the acquisition of Eschelon and change in leadership, the focus seemed to shift away from our previous customer satisfaction model to purely profit, no balance. Employees in customer service, provisioning and repair were forced to push money over customer experience and satisfaction from not having enough techs to install services in a timely manner to charging customers when services had not been installed correctly or at all. They provided less of the little things that kept employees happy (parties, catering, etc) and the employees leaned on each other to keep moral up by setting up potlucks throughout the year, nothing on the company dime. My advice would have been start putting people over profit, but since they have been acquired by Zayo, it's too late.


  4. "Working for Integra 15+ years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time (More than 10 years)

    Pros

    Decent benefits, ability to work from home when needed, decent work/life balance

    Cons

    Poor Management to Management, and Management to subordinate communications. Either too many people working on the same thing, or no one is working on it. Very few advancement opportunities, especially for employees who are not located at the headquarters.


  5. "Telecommunications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time (More than 8 years)

    Pros

    Ability to learn many things

    Cons

    Yearly increase of benefits cost with no compensation increase.


  6. Helpful (1)

    "Field Techician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Integra Telecom (More than 8 years)

    Pros

    Freedom to work as needed

    Cons

    Constant change. Never know what will happen with the company

    Advice to Management

    I do not know who management is.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time

    Pros

    Fast pace environment, leading fiber technology and products.

    Cons

    Weak processes and structure to support fast pace growth.

  8. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time

    Pros

    not many; nice office; occasional wfh; decent bennies

    Cons

    terrible management; being bought by Zayo and the pressure to perform is off the charts even though many, many jobs will be eliminated

    Advice to Management

    let employees do their job; stop the micromanagement.


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Integra Telecom full-time

    Pros

    The local people were good to work with

    Cons

    Poor executive leadership from about 2008-2011 damaged the moralel and potential for this company. They held on to the "old" Integra way of doing things too long.


  10. Helpful (1)

    "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Integra Telecom full-time (More than a year)

    Pros

    Better PTO than average. Good/mediocre benefits (compared to what is out there now).
    401k.

    Cons

    All promotions are based on friendships/relationships and/or physical appearance or a base level exterior perspective. Very Very rarely is it based on merit/facts/performance/tenure/logic. Someone somewhere should be embarrassed, it is truly that bad. Unfortunately no one is, I can assure you of that.

    Advice to Management

    Upper management and executive level leadership are at the root of the larger issues.


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