Integra Telecom Reviews | Glassdoor

Integra Telecom Reviews

Updated December 8, 2017
253 reviews

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253 Employee Reviews

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Pros
  • good benefits, nice people, lol (in 18 reviews)

  • great people on the floor; opportunity to solve lots pf problems creatively if your management supports it; (in 16 reviews)

Cons
  • Upper management needs to commit to one business plan (in 15 reviews)

  • They don't care about quality customer service (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "Odd culture in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Integra Telecom full-time

    Pros

    They make this company sound a lot better than it is over the phone interview.

    Cons

    They bring you in with far fetched promises. This is just another telecom shop with lots of legacy systems. High stress level everywhere. These people are no fun to be around. Too many stiff, white, middle-aged men makes the IT department scary!

    Advice to Management

    Work to live not live to work. try it.


  2. Helpful (5)

    "Emerging company with legacy employee not wanting to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Operations Manager
    Former Employee - IT Operations Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 5 years)

    Pros

    Not many Pros here. There is a lot of potential, but nothing every materializes. There is a new new facility in the Vancouver location, but the 'open' atmosphere causes issues for everyone.

    Cons

    Low pay, poor morale, and employees are treated poorly. There are many employees who have been working here for a long time. This is an emerging company that is becoming larger and held to strict auditing standards. Most employees are not aware of the standards and do not care to mature the company and stand by industry standards, best practices, or anything that takes any work. The mantra is when someone requests something, do it quickly. It does not matter if it is the right thing to do or done well. Doing a lot fast gets you places.

    Advice to Management

    Work towards implementing standards and best practices like ITIL. Train your employees so they are all on the same page. Having a vision means nothing if management does not stand behind it.

  3. Helpful (2)

    "Lacks Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Salt Lake City, UT
    Former Employee - Senior Account Executive in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Base Pay. Limited Office time.

    Cons

    They do not know how to build a sales force. Reps that have been with the company for years are double dipping. They sell accounts to get paid on then make them into a agent account to get paid on the back end. Customer service people are not helpful(they are nice) but do not understand the customer base. They do the least amount of work they have to. Some come in at 9-9:30 and and leave before 4:00. While taking lunch. Easy math they work 30 hours or less and get full time pay.

    Advice to Management

    Understand who your customers are. Stop living on your title and get involved. Thats not saying just have eyes on the largest customers. Also look at how reps are making numbers and understand why the lack of new business is overwhelmed by upgrades and migrations within your existing base.


  4. Helpful (4)

    "Customer Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Manager
    Former Employee - Customer Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 5 years)

    Pros

    A lot of long term, knowledgeable employees during my time there. I was able to work remotely from my home.

    Cons

    Every year the company over the last 5 years keeps restructuring with no real sense of direction from management. High upper management and employee turnover. Has taken a completely sales driven attitude with no longer any focus on customer service. Pay was lower than market.


  5. Helpful (2)

    "Slowly Dying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Seattle, WA
    Former Employee - Systems Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time

    Pros

    My paycheck never bounced.
    Benefits were decent.

    Cons

    Who's on 1st?
    I never knew who my boss was, seriously didn't know. No one could tell me.

    Advice to Management

    Start looking for new jobs.


  6. Helpful (4)

    "Update your resume'"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Denver, CO
    Former Employee - Operations in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 3 years)

    Pros

    I have to type 20 words minimum, but I can not really think of any pros. Parking is free and it's close to some great places for lunch.

    Cons

    Where to start? Benefits are horrible unless you are part of the 1%. They do not value women or other minorities. This is a white male dominated company. I was there for 3 years and I never witnessed a women get promoted, but men were promoted constantly. The pay is way below market rate, no merit increases, no bonus. I paid more out of my pocket for healthcare than at any other company I have worked for.

    Advice to Management

    twtelecom was successful because of it's diverse workforce. You need to come out of the "white male 40-50 group think" existence.


  7. Helpful (3)

    "No professional development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Integra Telecom full-time (More than 8 years)

    Pros

    Pretty solid company, seems like it's poised for longevity.

    Cons

    Rare to find a manager who's received any management training. Professional development is very rare. Management consistently overworks their most productive employees while not offering career advancement, growth opportunity or acceptable working conditions or any perks whatsoever. While underperforming employees are mostly ignored - not coached to improve their contribution or disciplined. Incredibly demoralizing.

    Advice to Management

    Appreciate employees who are productive. Provide professional development to your employees so that you can retain smart and talented employees.

  8. Helpful (4)

    "Dying on the vine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time

    Pros

    Plenty of good people, across all departments. There are quite a few veterans and professionals at the heart of this company and it shows. Some legit attempts by leadership recently to engender camaraderie...an uphill climb, but the intent is genuine. Product pricing when in their sweet spot is generally competitive; from a sales perspective, there absolutely is money to be made here for skilled professionals who can drop into the right position at the right time. The HQ in Vancouver, WA is a pleasant campus, though it's a generic and uninspiring cube farm inside. Benefits are generally solid. A number of departments are open to remote office scenarios if the effort is there.

    Cons

    Pay is for the most part below market, significantly so in many departments. Opportunity for growth in the company is bewilderingly limited given the in-house talent, though it may be that removing those folks from pivotal lower-level roles simply isn't feasible. As a result, there are a lot of clock-punchers, some of them reluctant but unwilling to swim upstream anymore.

    The company has invested in a CRM for all backoffice functions, but overall progress is badly constrained by multiple aging legacy backoffice systems held together with duct tape. Integration of the two continues to be a nightmare and impacts the entire organization. Manual processes and workarounds everywhere, most of them poorly documented. Because of this, service delivery and post-sales support are wildly inconsistent; every order submitted comes with fingers crossed; if you are customer-facing, get used to BSing to cover embarrassing gaffes.

    Seasoned sales pros will bang their heads against complex and conflicting guidelines for territory management. Turnover is high and employee retention is a problem, particularly in sales.

    Advice to Management

    None, really. If leadership is many things, stupid isn't necessarily one of them. The real culprit may be as simple as being hitched to a dying business model. The recent consolidation in the telecom industry has left Integra in a difficult spot, making it easy to believe those who predict a sale in the near future. The company's assets do have value, but continued growth to plan seems like a long shot.


  9. Helpful (2)

    "Great people, pretty crummy company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Assurance Technician
    Current Employee - Service Assurance Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Integra Telecom full-time (More than 8 years)

    Pros

    People are nice and willing to help each other thru this pathetic ride. Recently they are more willing to share info.

    Cons

    Really low pay. Hardly any raises. Very small raises. No bonuses. Not competitive at all. Morale is in the garbage and has been for many years. Keep changing management and directions. Not really any incentive to work hard or learn new technologies. They expect us to learn and take on extra work but don't really promote anyone.

    Advice to Management

    Invest in your employees!!! Invest in your employees!!! Invest in your employees!!! Invest in your employees!!! Invest in your employees!!! Invest in your employees!!! Invest in your employees!!!


  10. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Portland, OR
    Former Employee - Account Executive in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Integra Telecom (Less than a year)

    Pros

    The company has a very solid product lineup, from basic phone and Internet service for small businesses to comprehensive data networking services for large and enterprise businesses.

    Cons

    The Portland market is saturated with telecom providers, and pretty much every business from mom and pop to large corporations has already been hit up by at least a few other Integra reps. The territories are supposed to be assigned to sales reps, but reps regularly canvass outside their territory, and management doesn't mind. Quotas are unrealistic for the market, so sales rep turnover is high.

    Advice to Management

    Realize that business owners and decision makers want and like long term relationships with their provider. They don't want to have 3 different reps in one year, these are people that have a lot on their plate and don't want to have to explain their needs to a new rep every few months.


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