Integra Telecom Reviews | Glassdoor

Integra Telecom Reviews

Updated April 23, 2017
246 reviews

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246 Employee Reviews

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Pros
  • good benefits, nice people, lol (in 18 reviews)

  • great people on the floor; opportunity to solve lots pf problems creatively if your management supports it; (in 15 reviews)

Cons
  • Upper management needs to commit to one business plan (in 15 reviews)

  • Constant change without any improvements in processes or customer service (in 13 reviews)

More Pros and Cons

  1. "Starting Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Las Vegas, NV
    Current Employee - Field Service Technician in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I have been working at Integra Telecom full-time (More than 5 years)

    Pros

    A good place for beginners If your in school and looking for a place to get your feet some what wet its a good start..

    Cons

    Pay is low. Management sucks. No policy's or procedures Don't hold your breath on getting a raise.

    Advice to Management

    Grow up and be responsible. Stop taking on more than you can chew. Stop being cheap when it comes to making money.


  2. "No growth opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ogden, UT
    Current Employee - Anonymous Employee in Ogden, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Integra Telecom (More than a year)

    Pros

    Everybody I work with are great people

    Cons

    4 CEO's in 7 years. Lots of turn over no clear plan on direction of company.


  3. "Conflicting direction from various levels of leadership..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Littleton, CO
    Current Employee - Manager in Littleton, CO
    Doesn't Recommend
    Neutral Outlook

    I have been working at Integra Telecom (More than a year)

    Pros

    Small company, friendly atmosphere, everyone knows everyone. Feels as if there is a genuine concern for most employees well being.

    Cons

    Various directions being pushed and a large disconnect between Senior Leadership and VP level Leadership and the Directors running the show. MANY double standards exist in every organization. Very large issue with accountability and people not understanding how a chain of command should work.

    Outdated, backwards thinking in many levels of the company.

    Advice to Management

    True change is needed in middle management. Many older, long standing philosophies are conflicting with the new direction that is being preached by the CEO and COO. Time to shake things up and continue bringing in new talent at the Director level or just expect the same results over and over.


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  5. Helpful (1)

    "Could have been but fell short"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Manager in Kent, WA
    Former Employee - Enterprise Account Manager in Kent, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Integra Telecom (More than a year)

    Pros

    Non leadership employees are phenomenal. Good pay

    Cons

    Leadership cant figure out what direction they want to go and no accountability. Instead of addressing whats broken, they blame front line workers.

    Advice to Management

    Before you hire anyone else, please fix your back office and network so that the reps.can feel confident in representing the company.


  6. "Integra is French for Titanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Opps in Denver, CO
    Former Employee - Opps in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Integra Telecom full-time (More than 3 years)

    Pros

    Team and Mid management were solid people. The pay scale generally seemed pretty fair based on industry standards. Ancilary products like Phone systems, Firewalls etc are decent

    Cons

    They just lack direction and a product set to compete in the Denver market. The speeds are too slow compared with Comcast and CTL. They also have a very limited footprint for higher speeds. So limted reach, slower speeds and and higher cost if and when they deliver a competive bandwidth.

    Advice to Management

    dont treat Denver like the Big markets you have


  7. Helpful (2)

    "Poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom full-time (More than 5 years)

    Pros

    The people that I worked with great.

    Cons

    Paying people lower then industry standards. Leadership has no idea what direction to take he company. There has many layoff's in the 6 years that I worked for the company. Some of managers micro manage their employees, and have them perform duties that clearly not in their scope, job description or pay grade.
    Senor staff running their personal business' over the Integra network, an employee caught streaming credit card data, certain departments not using VPN connection to take credit card payments, putting the company at risk to have credit card processing taken away due being non-compliant, lying to auditors year after about being compliant when they are not, especially in Finance.
    Daily internal and external outages on the network.
    No training but knowledge of the software applications is must.
    No clear path for promotions.
    Bringing in employees from outside and paying them double what other staff are paid, have a 15% cap when you are promoted to a new position.

    Advice to Management

    Clean up your network, training your employees, pay fair wages, and get rid people that are running their business over the Integra network.


  8. "Massive reductions in headcounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Salt Lake City, UT
    Former Employee - Account Executive in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Integra Telecom (More than a year)

    Pros

    The pros of working at Integra Telecom are less numerous than the cons. The office environment overall is good, and have met some very good people that i have kept in touch with.

    Cons

    Massive reductions in headcounts have reduced Integra's ability to keep customers happy which has resulted in wholesale defection to other providers.

    Advice to Management

    Go ahead and sell the company to the highest bidder, the lengthy reduction in headcount has only diminished the value of what was a once proud company.


  9. "Integra Telecom review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Integra Telecom full-time (More than 5 years)

    Pros

    in a very competitive industry, Integra is privately held and has done well to reduce/restructure debt and re-invest in it's product delivery infrastructure.

    Cons

    seems like they are annually pruning to possibly look more profitable at the expense of staff and compensation. At the same time when reducing customer experience in with reductions in customer service based on MRC, really upsets them.


  10. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA
    Recommends

    Pros

    Good benefits
    Fair Pay
    Nice location, updated location

    Cons

    Micro management is constant
    No flexiblity in schedule

    Advice to Management

    Be sure to complete regular reviews of performance, good or bad.


  11. "Company with a lost vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Salt Lake City, UT
    Former Employee - Account Executive in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I worked at Integra Telecom full-time (More than a year)

    Pros

    Management was great in Salt Lake. They have had recent turn over with sales, and management.

    Cons

    Company never seemed to have a end goal in mind. The rules of engagement favored the sales group that has been with Integra from the start.


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