Intelliloan Customer Service Representative Reviews | Glassdoor

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Intelliloan Customer Service Representative Reviews

Updated December 27, 2017
8 reviews

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Customer Service Representative

4.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Darryl Preedge
5 Ratings

Employee Reviews

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Pros
  • If you are willing to work for it then you can make a lot of money here (in 5 reviews)

  • supportive and encouraging work environment (in 7 reviews)

Cons
  • Long hours, but it's mortgage, no surprise (in 3 reviews)

  • Besides wearing a tie everyday i don't really have much "negative" feedback (in 2 reviews)

More Pros and Cons

  1. "Great Culture, Management, and Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intelliloan full-time (Less than a year)

    Pros

    - Company culture is modern, professional, and inclusive
    - Management is highly knowledgeable, easily approachable, and hard working
    - The path to moving up in the company is straight forward and very attainable
    - There is great potential to make tremendous income - it all depends how much you want it/ how hard you are willing to work

    Cons

    You are working with clients primarily via computer/telephone which can be somewhat repetitive

    Advice to Management

    Keep up the great work and thank you for your dedication to your employees success


  2. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intelliloan full-time (Less than a year)

    Pros

    Started as a Junior Mortgage Banker entry level and was given full training on how to pass the NMLS Test, Daily sales training/feedback requires thick skin but prepares for over the phone sales. Very competitive pay rate for what the position entails, a lot of room for growth, great place to start and learn the business.

    Cons

    Hours can be a bit long at times.

    Advice to Management

    Can't think of anything, management is pretty cool.

  3. "Junior Mortgage Banker/CSR"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Junior Mortgage Banker/Customer Service Representative in Irvine, CA
    Current Employee - Junior Mortgage Banker/Customer Service Representative in Irvine, CA
    Recommends
    Approves of CEO

    I have been working at Intelliloan full-time (Less than a year)

    Pros

    -supportive and encouraging work environment. I've had the pleasure of working here for 3 months and can say all my coworkers are friends to me
    -honest loan officers. I'd highly recommend most if not all of the loan officers that work here to my own family. They seem to have a genuine interest in all the clients that I send out to them and want to make their lives better when possible
    -compensation for college-educated junior mtg bankers is the best i've seen. the pay is far more than most call centers

    Cons

    this is not a 9-5 job. if you're not willing to work 45+ hours a week, sales is clearly not meant for you. Greatness and rapid improvement is expected of you if you choose to work here. Not for the lazy or those unable to take unfiltered criticism. The better you get, the more responsibility you are given

    Advice to Management

    keep everyone motivated and excited for new opportunities. I think people respond best to new challenges and feel encouraged when you put some faith in them


  4. Helpful (2)

    "My experience work with Intelliloan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intelliloan full-time (More than a year)

    Pros

    Very reliable, flexible, and above all else there is room to grow with the company!

    Cons

    The mortgage market is unpredictable

    Advice to Management

    My manager Thomas Gossage has been an absolute pleasure to work with. I would highly recommend to anyone that is trying to get into this industry to go through intelliloan's CSR program!


  5. "No nonsense, structured path to success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intelliloan full-time (More than a year)

    Pros

    Management provides training on a weekly basis, so you have the best chance at succeeding. The money is here, how much depends on your work ethic!

    Cons

    Since this is a call center environment you're sitting for the majority of your shift.

    Advice to Management

    I'd like to see more company events and mixers to promote team building and company culture.


  6. "Smile and Dial, Great Atmosphere, 1 an hour, 8 a day, 40 a week! Plenty of growth from within!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook

    I have been working at Intelliloan full-time (Less than a year)

    Pros

    Great Management keep it up Brian, Paul, Keith!, Solid Leads, Updated Training and Continuous to help you maximize your potential with the skills you have and the ones you will pick up along the way here! Complimentary meals and snacks if you forgot you lunch all stops pulled, Thanks Rahim! Live music to keep the motivation, Activities for those who choose to participate outside of hours basketball, football, etc. Everyplace has its issue we strive here at Intelliloan to improve ours everyday to make the environment the best, happy employees have great productivity and we lose the sense of being an "employee" or a "number" we take ownership pride!

    Cons

    Besides wearing a tie everyday i don't really have much "negative" feedback. Improvements are made daily to maximize the succession of ones self. YOU GET OUT OF IT WHAT YOU PUT IN!!!!!

    Advice to Management

    Tie to work everyday is not needed unless your a Loan Officer with clients coming in.


  7. "I love waking up in the morning, knowing that I got such an amazing job to go to!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Coordinator in Irvine, CA
    Current Employee - Customer Service Representative Coordinator in Irvine, CA
    Recommends
    Positive Outlook

    I have been working at Intelliloan full-time (More than a year)

    Pros

    Great managers, great co-workers, great benefits! I have been with Intelliloan for almost 2 years.... I've done great with them and I will continue to do so. I have been very lucky to work with these people everyday, and I really consider them as my other family. Even on a hectic day, I know that they got my back and that they will support me... They allowed me to grow and use my skills. :)

    Cons

    There are none, and I mean it! Otherwise I wouldn't be here:)

  8. Helpful (1)

    "Terrible Company. BEWARE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook

    I worked at Intelliloan full-time

    Pros

    Great office building. A lot of "perks". Catered lunches.

    Cons

    First of all, whoever gave Intelliloan those good reviews are full of crap. This company has so many problems. The main one being the extremely high turnover rate. People quit or are fired all the time. In one week 5 people (including those in "management" positions) either quit or were terminated. That gives you a little insight to the job security. Management is terrible. The job itself is incredibly
     mundane.

    Advice to Management

    Please work on hiring quality individuals to avoid the ridiculous high turnover rate.