Intelliloan Customer Service Representative Reviews | Glassdoor

Intelliloan Customer Service Representative Reviews

Updated March 14, 2017
5 reviews

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Customer Service Representative

4.8
Star Star Star Star Star
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Approve of CEO
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Darryl Preedge
2 Ratings

Employee Reviews

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  1. Helpful (1)

    "My experience work with Intelliloan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intelliloan full-time (More than a year)

    Pros

    Very reliable, flexible, and above all else there is room to grow with the company!

    Cons

    The mortgage market is unpredictable

    Advice to Management

    My manager Thomas Gossage has been an absolute pleasure to work with. I would highly recommend to anyone that is trying to get into this industry to go through intelliloan's CSR program!


  2. "No nonsense, structured path to success"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intelliloan full-time (More than a year)

    Pros

    Management provides training on a weekly basis, so you have the best chance at succeeding. The money is here, how much depends on your work ethic!

    Cons

    Since this is a call center environment you're sitting for the majority of your shift.

    Advice to Management

    I'd like to see more company events and mixers to promote team building and company culture.


  3. "Smile and Dial, Great Atmosphere, 1 an hour, 8 a day, 40 a week! Plenty of growth from within!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook

    I have been working at Intelliloan full-time (Less than a year)

    Pros

    Great Management keep it up Brian, Paul, Keith!, Solid Leads, Updated Training and Continuous to help you maximize your potential with the skills you have and the ones you will pick up along the way here! Complimentary meals and snacks if you forgot you lunch all stops pulled, Thanks Rahim! Live music to keep the motivation, Activities for those who choose to participate outside of hours basketball, football, etc. Everyplace has its issue we strive here at Intelliloan to improve ours everyday to make the environment the best, happy employees have great productivity and we lose the sense of being an "employee" or a "number" we take ownership pride!

    Cons

    Besides wearing a tie everyday i don't really have much "negative" feedback. Improvements are made daily to maximize the succession of ones self. YOU GET OUT OF IT WHAT YOU PUT IN!!!!!

    Advice to Management

    Tie to work everyday is not needed unless your a Loan Officer with clients coming in.


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  5. "I love waking up in the morning, knowing that I got such an amazing job to go to!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Coordinator in Irvine, CA
    Current Employee - Customer Service Representative Coordinator in Irvine, CA
    Recommends
    Positive Outlook

    I have been working at Intelliloan full-time (More than a year)

    Pros

    Great managers, great co-workers, great benefits! I have been with Intelliloan for almost 2 years.... I've done great with them and I will continue to do so. I have been very lucky to work with these people everyday, and I really consider them as my other family. Even on a hectic day, I know that they got my back and that they will support me... They allowed me to grow and use my skills. :)

    Cons

    There are none, and I mean it! Otherwise I wouldn't be here:)


  6. Helpful (1)

    "Terrible Company. BEWARE."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook

    I worked at Intelliloan full-time

    Pros

    Great office building. A lot of "perks". Catered lunches.

    Cons

    First of all, whoever gave Intelliloan those good reviews are full of crap. This company has so many problems. The main one being the extremely high turnover rate. People quit or are fired all the time. In one week 5 people (including those in "management" positions) either quit or were terminated. That gives you a little insight to the job security. Management is terrible. The job itself is incredibly
     mundane.

    Advice to Management

    Please work on hiring quality individuals to avoid the ridiculous high turnover rate.