InterCall Global Account Executive Reviews | Glassdoor

InterCall Global Account Executive Reviews

12 reviews

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Global Account Executive

2.2
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InterCall President Scott Etzler
Scott Etzler
7 Ratings

Employee Reviews

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Pros
Cons
  • The senior management keeps changing (in 9 reviews)

  • Constant re-orgs of upper management and executives left support teams without leadership (in 9 reviews)

More Pros and Cons

  1. Helpful (3)

    "Global Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Executive
    Former Employee - Global Account Executive
    Doesn't Recommend
    Positive Outlook

    I worked at InterCall full-time (More than 3 years)

    Pros

    Great workflow, great products, knowledgeable workforce.

    Cons

    Find ways to not pay commissions and extremely hard to understand, Start numbers do not come out till April/May for the current year, micromanage till you lose your mind, never make what they say you will make

    Advice to Management

    Take better care of your employees


  2. Helpful (1)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Executive
    Current Employee - Global Account Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InterCall full-time (More than a year)

    Pros

    Largest conference provider in the world. Opportunity for large sales deals. Gold Club & Mid Year trips are cool.

    Cons

    Compensation is okay. They make it impossible to understand how we get paid on deals we sell. Now they have quarterly and YTD comp plan which everyone hates. Difficult to keep track on how we are getting compensated.

    Advice to Management

    Stop Micro-Managing

  3. Helpful (1)

    "Makes money, but management needs work"

    StarStarStarStarStar
    Current Employee - Global Account Executive in DC Ranch, AZ
    Current Employee - Global Account Executive in DC Ranch, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at InterCall (Less than a year)

    Pros

    -Opportunity to make a fair amount of money if you apply yourself
    -Intercall/WIPC has an incredible team of sales engineers for support
    -Good product set for customers

    Cons

    -Very micromanaged
    -Low morale in offices, managers notice and do nothing
    -Didn't see much help from management in problem areas

    Advice to Management

    Focus on how to liven up the energy of all sales offices for an increase and productivity


  4. "Global Account Executive"

    StarStarStarStarStar
    Current Employee - Global Account Executive in Chicago, IL
    Current Employee - Global Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company to work for great training

    Cons

    Not many cons. Could use better hands on training at times


  5. Helpful (6)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Executive
    Current Employee - Global Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at InterCall full-time (More than a year)

    Pros

    Global leader, have an extensive line of products and either partner with or sell pretty much everything in their market

    Cons

    Company is making unnecessary cuts and seems to be making changes without thinking about the consequences. The company lacks what I see to be professionalism, vision, direction and creativity.

    Advice to Management

    What can I say, you all are too busy promoting your friends and ignoring the realities of what is going on around you. One day this company will really need to reevaluate its purpose.


  6. "Solid company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Executive
    Current Employee - Global Account Executive
    No opinion of CEO

    I have been working at InterCall full-time (More than 5 years)

    Pros

    Very stable, continues to build innovative partnerships, no micro managing, benefits, time off, has a great group of people to work with.

    Cons

    Management has favorites to move up in the company, base salary is a bit weak, commission structure has become a challenge as it is focused on certain products and areas more than others.

    Advice to Management

    Stop playing the favorites game and raise your base pay to keep employees.


  7. Helpful (4)

    "Great mid level sales job..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Executive
    Current Employee - Global Account Executive
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at InterCall full-time (More than 3 years)

    Pros

    Great culture, can make good money if you understand the comp plan, great opp for advancement into management if thats the route you want to take.

    Cons

    lots of different initiatives of different products pull you in different directions.

  8. Helpful (1)

    "Great employer BACK IN THE DAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Executive in Chicago, IL
    Former Employee - Global Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at InterCall full-time (More than 5 years)

    Pros

    They will hire just about anyone. A great work environment. Very friendly coworkers and managment is very nice. Very easy gonig on PTO.

    Cons

    Management is dillusional. The parent company, West Corporation, has no idea of what actually goes on. THe pay is not very good. Broken promises left and right about compensation for monthly commissions. They play bait and switch with its employees. Lots of nepitism.

    Advice to Management

    Advice is to upper managment. Get a real training program, one that is recognized by the sales community. Change your hiring practices. Raise the pay of your sales people to meet the cost of living for their territory. Listen to your employyes.


  9. "So-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Executive in Arlington, VA
    Current Employee - Global Account Executive in Arlington, VA
    No opinion of CEO

    Pros

    Great work environment. Lots of young people. Usually 1 happy hour/month. Good vacation after the first year

    Cons

    managers are not trained to be managers and are terrible at it. Unrealistic expectations. Impossible sales goals.

    Advice to Management

    Take a management training course


  10. Helpful (1)

    "Great job for inexperienced, aspiring sales professionals. Definite drawbacks too"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Executive
    Current Employee - Global Account Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at InterCall full-time (More than 3 years)

    Pros

    Great benefits: 401k (up to 6% employer matched), medical (PPO or HMO but you are required to pay the discounted monthly premium), dental, and vision.
    Salary + monthly commission.
    Most sales managers will give you a lot of autonomy as long as you are doing your job and are at or above your quota.
    International sales experience since you normally have to facilitate a global sales effort with your EMEA and APAC counterparts

    Cons

    There is overwhelming favoritism and nepotism going on, which is not based on sales aptitude or accomplishments. Chicago office and East Coast offices will take precedence over everything else.
    Mid-level management is very inept as a whole although there are good managers out there.
    You are punished if you sell too much in any given year. If you sell the largest accounts in your territory in one year it is extremely difficult to meet you quota the following year.
    No clear direction of the company.
    Capricious sales compensation in that sales management will push Webcasting one month, hosted telephony another, Webex the next month, and so on. Hard because you build a pipeline and they tell you that you are no longer getting paid on that product.
    Inequitable territories: some territories have huge opportunity in them and others have a very low glass ceiling. If you are in the East Bay, Chicago, or many of the East Coast offices then there is ample opportunity. Colorado, So. Cal, and many midwest territories have very limited opportunity.
    Not much room for advancement. Rule of attrition for sales leadership so sometimes you will need to wait around 6-7 years before a job opens up.

    Advice to Management

    Readjust your territories and make them fair for all Global Account Executives. Top reps should be determined by % to plan and not new revenue brought in (makes things unfair when a rep that has 1,000 employee companies is required to compete with a rep that has 10,000 employee companies). Most importantly, start to spend money on marketing if you plan to have success in the hosted telephony and network services market; you are competing with the likes of Microsoft, Cisco, Shortel, CDW, and many other companies that have stellar brand recognition. You will fail if you continue to believe that a sales rep can convince a CIO that Intercall (who they probably haven't heard of) is superior to Cisco and Microsoft.