InterContinental Hotels Group Reviews in Houston, TX | Glassdoor

InterContinental Hotels Group Houston Reviews

4 reviews

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Houston, TX

3.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
InterContinental Hotels Group CEO Keith Barr
Keith Barr
0 Ratings

4 Employee Reviews

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Pros
Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 23 reviews)

  • long hours and arguments with others (in 30 reviews)

More Pros and Cons

  1. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Coordinator in Houston, TX
    Current Employee - Sales Coordinator in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hotel booking tool easy to use
    Easy access to training tools
    Great hotels within the brand
    Rewards program

    Cons

    Employee hotel discount availability and rate


  2. "Night Auditors/ Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Houston, TX
    Current Employee - Night Auditor in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    You will receive at least 40 hours a week. This depends on the shift you're working and the property.

    Paid vacation is relatively decent. It's good for taking time off, but the pay isn't enough to actually take a "vacation".

    Cons

    There's very little room for advancement opportunities; This all depends on who manages and owns the property.

    While working for IHG, things constantly change as far as standards, rewards or things that they "think" will work based on a failed attempt. It is frustrating because as a front desk agent, you're very aware first hand that these ideas, most of the time, it's absolute nonsense.

    Rewards Program; Overrated. 90% of the time it goes to the guests head thinking they're better than a lower level or a guest who isn't a member. The 72 hour guaranteed room availability can be strenuous. Your hotel normally sells out, and someone who is an IHG member calls 72 hours in advance for a reservation on a day the hotel is already sold out. It's obvious you're unable to find a room for the guest, it creates problems between the guest, IHG, and the hotel. Then you have those guests who are never satisfied regardless of how much your back is bent over for them.

    Employee Benefits: As said before, this depends on who manages and owns the property. Staff opinions, longevity and reliability isn't valued as far as growth into a better position. As an IHG member who is an employee, it's not relatively the same compared to a rewards member who isn't an employee. You have the freedom to stay at other IHG properties with your employee discount, but if you encounter a problem with that property and are contacted by IHG, they will not handle employee complaints and or issues. It's left in the hands of your hotel management and nothing is done. The employee rates are decent but they're constantly going up every year. It's decent until you stay at most full service hotels where it's a lot for incidentals. It's no longer a perk when you realize based on the number of nights, you'll be out of pocket at least $200 at check in.

    Management: Everything is done by the book. There is nothing done for the employees out of the ordinary or what's inevitable. The hotel
    never closes so there's holidays that have to be worked by only front desk; which is normally a slow time. There isn't Holiday Pay for those times you're away from your family. The overtime worked is calculated as base pay instead of time and a half.

    IHG Standards: In the Winter it gets cold. Unfortunately unless your jacket or sweater is from IHG, you're not allowed to wear it. There's far too much expected for inspections. Guests are only allowed to use the hotels pens if they request to use one. If this isn't done, the hotel is penalized for it. (It's not that serious).

    Everything is an "IHG Standard

    Advice to Management

    Respect your employees. Value their options, ideas and strengths. Take into consideration your longevity employees might be what's best for advancement in the company. Show them appreciation, do not only address them when there is a conflict. Good employees can't be replaced and are hard to find.

  3. "Not as people friendly as it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Houston, TX
    Current Employee - Director of Sales in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at InterContinental Hotels Group (More than 10 years)

    Pros

    Good salaries and good benefits

    Cons

    Not a very warm place to work any longer

    Advice to Management

    Realize that when the economy goes in the tank you cannot simply demand that we find new business to replace lost business.


  4. Helpful (1)

    "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in Houston, TX
    Former Employee - Texas in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very little supervision while working

    Cons

    Horrible management at the job


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