Hotel booking tool easy to use
Easy access to training tools
Great hotels within the brand
Employee hotel discount availability and rate
I have been working at InterContinental Hotels Group full-time (More than 3 years)
You will receive at least 40 hours a week. This depends on the shift you're working and the property.
Paid vacation is relatively decent. It's good for taking time off, but the pay isn't enough to actually take a "vacation".
There's very little room for advancement opportunities; This all depends on who manages and owns the property.
While working for IHG, things constantly change as far as standards, rewards or things that they "think" will work based on a failed attempt. It is frustrating because as a front desk agent, you're very aware first hand that these ideas, most of the time, it's absolute nonsense.
Rewards Program; Overrated. 90% of the time it goes to the guests head thinking they're better than a lower level or a guest who isn't a member. The 72 hour guaranteed room availability can be strenuous. Your hotel normally sells out, and someone who is an IHG member calls 72 hours in advance for a reservation on a day the hotel is already sold out. It's obvious you're unable to find a room for the guest, it creates problems between the guest, IHG, and the hotel. Then you have those guests who are never satisfied regardless of how much your back is bent over for them.
Employee Benefits: As said before, this depends on who manages and owns the property. Staff opinions, longevity and reliability isn't valued as far as growth into a better position. As an IHG member who is an employee, it's not relatively the same compared to a rewards member who isn't an employee. You have the freedom to stay at other IHG properties with your employee discount, but if you encounter a problem with that property and are contacted by IHG, they will not handle employee complaints and or issues. It's left in the hands of your hotel management and nothing is done. The employee rates are decent but they're constantly going up every year. It's decent until you stay at most full service hotels where it's a lot for incidentals. It's no longer a perk when you realize based on the number of nights, you'll be out of pocket at least $200 at check in.
Management: Everything is done by the book. There is nothing done for the employees out of the ordinary or what's inevitable. The hotel
never closes so there's holidays that have to be worked by only front desk; which is normally a slow time. There isn't Holiday Pay for those times you're away from your family. The overtime worked is calculated as base pay instead of time and a half.
IHG Standards: In the Winter it gets cold. Unfortunately unless your jacket or sweater is from IHG, you're not allowed to wear it. There's far too much expected for inspections. Guests are only allowed to use the hotels pens if they request to use one. If this isn't done, the hotel is penalized for it. (It's not that serious).
Everything is an "IHG Standard
Advice to Management
Respect your employees. Value their options, ideas and strengths. Take into consideration your longevity employees might be what's best for advancement in the company. Show them appreciation, do not only address them when there is a conflict. Good employees can't be replaced and are hard to find.
I have been working at InterContinental Hotels Group (More than 10 years)
Good salaries and good benefits
Not a very warm place to work any longer
Advice to Management
Realize that when the economy goes in the tank you cannot simply demand that we find new business to replace lost business.
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Very little supervision while working
Horrible management at the job
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