InterContinental Hotels Group Reviews in New York, NY | Glassdoor

InterContinental Hotels Group New York Reviews

Updated March 16, 2017
10 reviews

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New York, NY

4.1
Star Star Star Star Star
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Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
5 Ratings

10 Employee Reviews

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Pros
Cons
  • None overall; consider work-life balance contingent on the position as some roles require extensive travel (in 18 reviews)

  • long hours and arguments with others (in 25 reviews)

More Pros and Cons

  1. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in New York, NY
    Former Employee - Intern in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group part-time

    Pros

    Great environment with a very friendly staff, fun place to work, and you can't beat the employee discount at IHG hotels worldwide!

    Cons

    It is a massive company, so there are naturally some issues with upper level management. Some disorganization can cause problems with task delegation.

    Advice to Management

    Some more care may want to be put in towards hiring people that fit a specific set of skills instead of constantly trying to place people under whatever needs attention.


  2. "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Income Au in New York, NY
    Current Employee - Income Au in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Open door policy , PTO, Good Payout.

    Cons

    Nothing i have experienced so far.

    Advice to Management

    Keep up the good work!!


  3. Helpful (2)

    "Very professional hotel company; values employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    This company had some very good benefits as well as salary structure. They were a cut above many other hotel companies in employee relations and benefits. The Intercon brand is super.

    Cons

    The company was more geared towards franchise hotels relative to reporting as opposed to managed properties. I felt some other companies had much better daily reports.

    Advice to Management

    Don't lose any more management contracts to Highgate. Need to have some more savvy VPs in the field.


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  5. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate in New York, NY
    Current Employee - Front Desk Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    Great place to work, lots of benefits, hard working culutre. managers really care about you!!! Free meals, 401K

    Cons

    I can not think of one reason why anyone would not want to work for InterContinental Hotels group, The second largest hotel chain in the world.

    Advice to Management

    Keep up the great work!


  6. "bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in New York, NY
    Former Employee - Bartender in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time

    Pros

    flexible schedules, some room for growth or training for better position.

    Cons

    pay was below average for the amount of work you have to do.

    Advice to Management

    improve commission structure.


  7. "Many chanllenges,not a chance for advancement due to many European values and standards of what is acceptable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office in New York, NY
    Former Employee - Front Office in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great employees, even some great managers have come through the door unfortunately, they don't usually stay as they have the potential to making some great improvements to the Barclay instead of just creating another bullet point on their resumes.

    Cons

    High turnover of management, lack of shared important information between departments. Some managers where just awful they stayed a long time

    Advice to Management

    Be better at the hiring process, Good management comes in all shapes, sizes and nationalities


  8. Helpful (2)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    Nice office environment, free dry cleaning, lunch, good work life balance

    Cons

    No long term planning, always putting out fires, needs to be more proactive instead of reactive, makes for a tense and uncomfortable work environment when things get rough


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New York, NY
    Former Employee - Assistant Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    Values of the company are really nice. Friendly work environment.

    Cons

    No cons as such to mention.

    Advice to Management

    Be as you are. You are great!


  10. "Nice Hotel, Great Benefits, Not so Good To Work At"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in New York, NY
    Current Employee - Front Desk in New York, NY
    Doesn't Recommend

    Pros

    Awesome Benefits Package
    Good Co-Workers
    Nice, New Hotel

    Cons

    Poor compensation
    promised promotion potential, but really non-existent
    poor management
    HR department needs to be re-trained

    Advice to Management

    Learn that you cant charge for EVERYTHING to increase revenue!
    There are two open positions in management but yet you refuse to promote anyone from within. There are at least 2 people there that deserve those respective promotions. And you may lose them, no you will lose them due to poor compensation and by NOT promoting them.


  11. "A great place to stay..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquets in New York, NY
    Former Employee - Banquets in New York, NY

    Pros

    If you enjoy working in hospitality and in a team-oriented environment, then this is the perfect place for you. There is a diverse work force, you interact with many people, coworkers and guests and working in the heart of NY is a plus. There is also opportunities to cross-train, promotion from within and even the ability to transfer between hotels if you want to stay in the Crowne Plaza family, but are relocating. They have a lot of employee prgrams/events and are very generous when it comes to prizes, giveaways and perks. You can also stay at other hotels at a discounted rate.

    Cons

    The hotel business is open 24/7/365; too many personalities; alot of office politics; not enough pay, employee areas need to be renovated; employee morale is low; people sometimes sre not friendly, eventhough we are in hospitality, top-heavy management; lack of communication with regard to what's going in with and in the hotel. Some of the management has no clue how to manage people, have no people skills. opportunities for promotion for line staff is almost non-existant, unless someone retires or gets fired; alot of firings, very stressful enrvironment; some adults can act so childish, there is a lack of integrity and honesty.

    Advice to Management

    Understand the value of employees' contribution to the hotel, and recognize/reward accordingly. Employee morale is important, they should be more aware of when it is low and the reasons why and make it a priority to fix.



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